accidentally went to withdraw bitcoin (i meant to do solana) and put my solana address. My money never came and my 5300+ gem balance was gone. I didn’t see a transaction either. Afte... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Papa is a great addition to the team. Quick to answering questions and resolving issues, makes me wish other sites had great support like this one. Great job, Papa, RustClash hold onto this one!
Company replied
Really good customer service. Responded and got my problem resolved in under 5 minutes
Company replied
Support was very helpful and had my issue resolved quickly and easily.
Company replied
Company details
Written by the company
RustClash.com is an free-to-play online social casino for Rust players. It offers a secure and legal platform to bet skins and coins.
Contact info
United States
- rustclash.com
4.0
Great
240 reviews
Replied to 11% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Runesen,Sav,Gunner
Runesen is a great asset to the community... Thank you Runesen for being prompt with your answers. Sav is amazing too! Also gunner! Appreciate you guys being quick with responses!!!
29 June 2024
Unprompted review
Reply from RustClash.com
Hey Rozilynn,
Thank you so much for your wonderful review! We're delighted to hear that Runesen, Sav, and Gunner have made such a positive impact on your experience. Our team prides itself on being responsive and helpful, and it's great to see their efforts recognized.
We truly appreciate your support and are thrilled to have you as part of our community!
Kind Regards,
RustClash Customer Service Team.
Good Crypto Support + Well Designed Site
I've played on Rustclash.com for around 15 hours over the course of 3 months, and overall, it's been a fun time. The site has good support for BTC, and the odds seem pretty fair.
It's important to know, and this goes for any gambling website, that you can and will lose money gambling. That's okay! It's part of the fun, but you should be responsible with what you're willing to put into Rustclash or any other website, don't invest more then you're willing to lose.
1 July 2024
Unprompted review
Reply from RustClash.com
Hey Jack,
Thank you for sharing your experience and insights. We're glad to hear you've had a fun time on our platform, and appreciate your positive feedback about our crypto support and fairness, did you know our house edges are public too?
- You can find our edges here: https://rustclash.com/questions
You're absolutely right about being responsible while playing our platform, or any others that are similar in nature, it's critical to only invest what you're willing to potentially lose, and cannot thank you enough for highlighting this important aspect while reminding others to be responsible while playing too.
We appreciate you being apart of our community
Kind Regards,
RustClash Customer Service Team.
Good support
1 July 2024
Unprompted review
Reply from RustClash.com
Hey Michael,
Thanks for the feedback! We're glad to hear you had a good experience with our support team.
Kind Regards,
RustClash Customer Service Team.
Woke up banned
Woke up banned. Got it resolved and unbanned. Warnings in instances similar to mine are probably more warranted. Customer support did well, automated system not as much. Sav did a great job of explaining how to avoid that in the future.
Cheers,
Cosmos
1 July 2024
Unprompted review
Reply from RustClash.com
We're happy we could get this cleared up for you <3
I love rustclash best site
30 November 2023
Reply from RustClash.com
Hey JuJu,
We do try our best, we appreciate the review, thank you so much.
Kind Regards,
RustClash Customer Service Team.
Reply from RustClash.com
Hey Marky,
We like him too! He's amazing, isn't he? Thank you so much for leaving such a positive review.
Kind Regards,
RustClash Customer Service Team.
quick and helpful
29 June 2024
Unprompted review
Reply from RustClash.com
Hey Lucidx,
We appreciate the kind reflection of your experience, thank you.
Kind Regards,
RustClash Customer Service Team.
More than decent services
More than decent services , great support team , great community , free battles , events !
30 June 2024
Unprompted review
Reply from RustClash.com
Hi Krystian,
Thank you for your kind words! We're thrilled to hear you enjoyed our services, support team, and community. Stay tuned for more exciting events in the future.
Kind Regards,
RustClash Customer Service Team.
love this site
27 June 2024
Unprompted review
Reply from RustClash.com
Hey Flashed,
First of all, thank you for saying that, we are always looking to improve on our platform, if you have any suggestions, we'd recommend checking out our discord, or contacting our on-site support team.
If you love this site so much, we'd recommend checking out our sister platform: clash.gg
Kind Regards,
RustClash Customer Service Team.
Wonderful Admin Support
I had sent items and was uniformed that items on a trade hold are voided. The admin named Blunc informed me of the policies, and let me keep the item balance this one time. It was very appreciated, otherwise i would have lost money due to my negligence.
28 June 2024
Unprompted review
Reply from RustClash.com
Hey Pink,
We are so happy we could resolve this with such a positive outcome for you, we are sorry that you went through that trouble in the first place, and will look into prevention methods to stop this happening in the future.
Kind Regards,
RustClash Customer Service Team.
BEST SITE EVER
BEST SITE EVER! Big fan of this site, its where I started
27 June 2024
Unprompted review
Reply from RustClash.com
♥
that Blunc employee is one of a kind
that Blunc employee is one of a kind
keep him safe he's a good man
and loyal to his work and giving his time to solve problems right
27 June 2024
Unprompted review
Reply from RustClash.com
Hey Ledude,
Thank you so much for your kind words and positive feedback! We are thrilled to hear that Blunc has made such a positive impression. We are so proud of our dedicated team, and we are committed to solving any issues you might face effectively and as quickly as possible. I've just sent this review to him as well. We appreciate the roaring review and the recognition towards him specifically.
Kind Regards,
RustClash Customer Service Team.
Great Support!
26 June 2024
Unprompted review
Reply from RustClash.com
Hey Mokosh,
Thank you so much! 🥰
Kind Regards,
RustClash Customer Service Team.
Got banned for claiming rain
Got banned for claiming rain
Account ID: 155443
24 June 2024
Unprompted review
Reply from RustClash.com
Hey there, would you mind providing me with your user-id so we can look into this in a more detailed manner, we attempted to request information from you but it seems you never provided it.
Kind Regards,
RustClash Customer Service Team.
Fraud
Fraud. Site owners never want you to win. They are just a setup set up to steal people's in-game items. Don't lose your money to these thieves.
24 June 2024
Unprompted review
Reply from RustClash.com
Hi there,
Thank you for taking the time to leave a review. We'd like to clarify a few points regarding your concerns.
Firstly, we assure you that Rustclash operates legally. For detailed information, please refer to our legal opinion:
- https://rustclash.com/documents/legal-opinion.pdf
Secondly, the idea that our owners do not want our users to win is completely false. We take great pride in our players' successes on our platform. We frequently celebrate their wins on either of our official Twitter accounts or our owner posts them on his account. For example, we recently processed multiple seven-figure gem withdrawals within an hour of the players wanting to withdraw their gems, and since then, we have stocked up more in our wallets to make that process even quicker in the future, here's an example below:
- https://x.com/HobbesHD/status/1792670454295175319
Lastly, If you are questioning the fairness of our game modes, we recommend you check out our fairness page where we provide you with a detailed way to verify each, and every bet you make:
- https://rustclash.com/fairness
We hope this clarifies your concerns. Thank you for your feedback and for being a part of our community.
Kind Regards,
RustClash Customer Service Team.
amzazing support love this website<3
amzazing support love this website<3
23 June 2024
Unprompted review
Reply from RustClash.com
Hey Gianni,
What do you love most about our platform? We do try our best on the support side, we maintain a one minute response-time, and our average completion time is less than five minutes! 😉
Kind Regards,
RustClash Customer Service Team.
very good support.
20 June 2024
Unprompted review
Reply from RustClash.com
Hi there,
Thank you for your feedback! We're glad to hear that you had a very good experience with our support team. We're always here to assist you whenever you need help!
Kind Regards,
RustClash Customer Service Team
Garbage site with no odds of winning
21 April 2024
Unprompted review
Reply from RustClash.com
Hi there,
We’re sorry to hear about your experience. We want to assure you that all outcomes on our platform are fair and random. While losing streaks can be frustrating, the odds for each game mode are designed to provide a fair chance for all players. If you have specific concerns or questions, please reach out to our support team, and we’d be happy to assist you.
Kind Regards,
RustClash Customer Service Team
I LOVE RUSTCLASH I LOVE RUSTCLASH I…
I LOVE RUSTCLASH I LOVE RUSTCLASH I LOVE RUSTCLASH
10 April 2024
Unprompted review
Reply from RustClash.com
Hi there,
Thank you for your enthusiastic feedback! We're thrilled to hear that you love RustClash! Your support means a lot to us, and we're here to ensure you continue to have a fantastic experience. If you need anything, just let us know!
Kind Regards,
RustClash Customer Service Team
they help me with an problem of a ban…
they help me with an problem of a ban from farming rain that i did not know u could do and very nice people over all
6 April 2024
Unprompted review
Reply from RustClash.com
Hi there,
Thank you for your feedback! We're glad to hear that our team was able to assist you with your ban issue and that you found them to be nice and helpful. We appreciate your understanding regarding our policies, and we’re always here to help whenever you need assistance!
Kind Regards,
RustClash Customer Service Team
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