Russell & Russell Solicitors LLP Reviews 

686
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, professional, and quick to respond to any queries throughout the entire process. Reviewers often describe the overall service as completely seamless and stress-free, noting that communication is always clear, timely, and reliable from start to finish. Some reviewers were not happy with communication delays, mentioning specific instances where they had to chase for updates or experienced poor responsiveness. A few consumers also felt that certain team members lacked proper engagement or failed to provide sufficient guidance during more complicated legal matters.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their professionalism, dedication, and excellent... See more

Service

People report positive experiences with service, highlighting high levels of professionalism, clear... See more

Customer service

Users describe positive interactions with customer service, highlighting professional communication and... See more

Response time

Reviewers mention positive feedback about response time, consistently praising the fast and professional... See more

User experience

Consumers find user experience to be highly positive, praising the smooth and stress-free journey from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Initial contact was fairly standard for a conveyancing solicitor. However, once Misbah Ahmed became involved, it was a joy to deal with them. Her attention to detail was second to none and her reactio... See more

Company replied

Rated 5 out of 5 stars

Zoe,Victoria & Claire are a fantastic asset to this company . During a stressful house sale the ladies were fantastic nothing was too much trouble for them . They pick up the phone straight away ,... See more

Company replied

Rated 5 out of 5 stars

I'm sat in my new house doing this review i didn't think there could be so many obstacles in the way on a new build though Russell and Russell managed to sail through. One of the things that stood ou... See more

Company replied

Rated 5 out of 5 stars

Such a brilliant team. I just want to thank Alex Korko, Charlotte and Sufiya at Russell and Russell. After 26 years we decided to move home and following a recommendation we decided to appoint t... See more

Company replied


Company details

  1. Lawyer
  2. Conveyancer
  3. Criminal Justice Attorney
  4. Divorce Lawyer
  5. Estate Planning Attorney
  6. Legal Services

About Russell & Russell Solicitors LLP

Written by the company

Russell & Russell are a well established law firm in the North West with branches extending from Chester, Bolton, Bury and Middleton. From our North West base we provide legal services across England and Wales. We hold a Legal Aid franchise for Family & Criminal legal aid and quality marks Lexcel, Quality Conveyancing Scheme and Wills & Inheritance Quality Scheme and more.

Our reputation is built through our people and their expertise, care and approachability. Please get in touch.

Property - buying & selling, remortgage, auctions...

Family - divorce, separation, children, cohabitation & legal aid...

Wills & Probate - wills, probate, lasting power of attorney, court of protection...

Personal Injury - serious injury, medical negligence, accidents at work...

Criminal Litigation - legal aid and private representation...

VISIT OUR WEBSITE SEND US AN ENQUIRY CONVEYANCING QUOTE


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

686 reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(686)

104 reviews in the last 12 months

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Rated 5 out of 5 stars

Buying New Home

Great service from start to finish buying our new property

Always keeping us updated

Zoe and her team was excellent

19 May 2025
Rated 4 out of 5 stars

Would Use Again!

Dealt with lots of conveyancing solicitors over the years but found these guys to be proactive, knowledgable and helpful. Easy to contact, thorough and provide easy to follow information regarding what you are required to do to assist with a speedy completion.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Natasha and Emily handled my house…

Natasha and Emily handled my house purchase with professionalism and efficiency. They kept me informed throughout, were quick to respond, and made the process smooth and stress-free.I really appreciated how clearly everything was explained, and how proactive they were in keeping things moving. Highly recommended for conveyancing work!

15 May 2025
Rated 4 out of 5 stars

R&R provided an excellent service

R&R provided an excellent service throughout my dealings with them. Very thorough, helpful and adaptable. We had difficulty with Land registry in the way in which they had computerised their records (errors were made), but R&R dealt with these in their stride. Particular thanks to Blessing Alionye who picked up our case after several others, who had left the business, during the time it took to sell the house, not least because of the delays with Land registry - Many thanks.

2 May 2025
Rated 1 out of 5 stars

DONT TOUCH

Russell and Russell were without a doubt the worse solicitors I've used to re-mortgage, their communication was non existent and the mortgage was dragged out so long we had to request the lender to extend the offer despite me emailing the solicitors several times asking what else they needed.
They left everything to the last second.

1 February 2025
Unprompted review
Rated 1 out of 5 stars

Never again

Never again. I had a very challenging experience with Russell &Russell for over a year. Multiple phone calls, voice mails, emailing and no reply for weeks. On many occasions the only way to get a response was to go in-store untill someone would talk to me. Our estate agents also struggled to get any updates and eventually it was done "as a courtesy". There was never even push or urgency to move things along and overall I had an awful experience. I can't see myself paying for your service again or recommending you to anyone. I'm sure this also stands true for my estate agents and the sellers estate agents.

18 April 2025
Unprompted review
Rated 1 out of 5 stars

Russell & Russell

Absolutely terrible solicitors, I received a letter from Miss Rance asking if I could confirm that I was a relative of the late Mr Barfield which I quickly confirmed, after learning that they had a family tree of my family I asked if they could email a copy, after several emails, telephone calls and months later ,I was informed that a son had now been found and that I would no longer be eligible to inherit I asked again if they could possibly send me a copy via email, this morning I have finally received a reply to my request asking for £50 to do this.
Awful, awful firm would definitely NOT recommend

8 April 2025
Unprompted review
Rated 5 out of 5 stars

5 Stars - Excellent Service from Start to Finish!

I recently worked with Zoe at Russell & Russell to purchase my new home, and I couldn’t be more pleased with the service I received. From the very beginning, Zoe was professional, efficient, and incredibly supportive throughout the entire process. She kept me informed every step of the way, answered all my questions promptly, and made what can often be a stressful experience feel smooth and straightforward. Her attention to detail and dedication gave me complete confidence that everything was being handled with care. I highly recommend Zoe and the team at Russell & Russell to anyone looking for reliable, top-quality legal support when buying a property. Truly a five-star experience

7 April 2025
Rated 5 out of 5 stars

Excellent work!

I will definitely recommend Russell & Russell to friends. It was a pleasure working with Janine Naylor. She was thorough. Excellent work!

28 March 2025
Rated 5 out of 5 stars

5 star service again!

I’ve used Russell and Russell twice now for conveyancing and they’re absolutely brilliant. I personally asked for Zoe Harryman as she was brilliant the last time I used their service . There is no fuss , no jargon and everything is explained fully and simply. Such a personal service at the end of a phone . Easy to access on line and always a real person to talk to who fully knows your case which is what I really like .Fees are very reasonable and nothing is too much to ask . Thanks to Zoe, we had top notch service as we sold our home and remortgaged . 5 stars given and would fully recommend to anyone.

24 March 2025
Rated 5 out of 5 stars

Very professional and great company to use

Russell & Russell provided a very competitive quote for selling my house. Their online portal for all the forms was easy to navigate and complete. Zoe and the team were great at following up with the seller and very thorough with everything they did. They did not miss a thing. What could have been a stressful experience, was actually a very smooth process and I would recommend Zoe and her team to everyone.

25 March 2025
Rated 5 out of 5 stars

5 stars

Janine, Victoria and Zoe have been fantastic. They have been thorough, supportive and speedy in their assistance with our purchase. I would highly recommend their services to anyone. Thank you for making it so easy!

24 March 2025
Rated 5 out of 5 stars

Professional and knowledgeable!!

I am extremely happy with the experience I had at Russell & Russell Solicitors, the process was smooth, easy and as stress free as possible. In particular, Janine kept me updated and informed on everything and was always available to answer my questions along with advising me on what was the best option to take. I highly recommend.

17 January 2025

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