Russell & Russell Solicitors LLP Reviews 

Used their wills service, can’t comment on other services. Severe lack of compassion and communication, wasting several hours of family time during a difficult period. Given they can’t even get the basics right, I wouldn’t go near them with anything else.

The solicitor we delt with was very knowledgeable she was very helpful she kept in contact keeping us up to date with what was going on

I can only give Russell & Ressell 5 stars for the service I received. Sufiya is a credit to the company & her profession. From start to finish Sufiya was the driving force to close my house sale. I was always able to get answers to any questions I had next to immediately. Keep up the good service.

Janine was amazing was very helpful in a very stressful situation thank you so much to her and everyone else that was a part of the process

We were very impressed with how easy it was to contact and deal with Gulrez Khan. He was always very communicative and kept us updated throughout the process managing to arrange completion remarkably quickly despite some complications along the way.
I would definitely recommend him and his team.

We used Russell & Russell for house purchase and sale of a property and my issues isn't necessarily with the company as a whole - I just had an awful experience with Alex Korko. Charlotte Cartmel I must say was very helpful when called upon, but she was only there to speak to because Alex never answered his phone.

On the day of receiving the quote, I tried to call Russell & Russell to talk through with them when we'd deciding to go with them (based on price) - but I never managed to get through to anyone even though I'd been allocated Alex. I had to email multiple times asking for Alex to give me a call which he did and was extremely rude and abrupt when speaking to me. He'd advised he was busy in the morning dealing with customers that were completing on that day and they were the priority. This reasoning is absolutely fine, however not at any point did I feel like a priority to Russell and Russell through out the whole process. That was 1 of only 2 phone calls I had with Alex over 10 months...

Fastforward to the end of the process which involved having to chase for simple information rather than being updated in a timely manor - all parties had agreed a completion date, but we didn't exchange contracts until 12pm the day before. Throughout that entire week Alex provided no reassurance or meaningful updates as to what was going on or whether we'd actually be moving house that week. It's an extremely stressful situation and Alex didn't do anything to help - so cannot recommend avoiding his services at all costs.

I'm sat in my new house doing this review i didn't think there could be so many obstacles in the way on a new build though Russell and Russell managed to sail through. One of the things that stood out was being kept in the loop at every stage by some of the nicest professional people I've had the pleasure to work with

My experience with my partner has been fantastic and continues to be very positive. The team has been incredibly helpful and supportive. Whenever you call, they respond promptly and are always willing to address any concerns without hesitation. They communicate with respect, professionalism, and reassurance, which makes a big difference. I truly appreciate the excellent support and service they provide.

Hi I used these lawyers for my family case.
They took my money from me stating they would help me do the c100 and pay for it.
Keith bull their head of the department is probably the most incompetent person I’ve met. My application was cancelled 3 weeks after it was put in due to them not paying the fee yet I had paid them in full. For the next few months they kept sending me payment links saying they have been doing work on my case yet i didn’t even have a pending application. So no work was being done and they was lining their pockets. After complaining which took them 3 months for a response they decided the would give me 100 pound compensation or go to the legal ombudsman. I will fight this till the end! Also the last nail in the coffin was they asked me for 145 pounds to be sent over to them when I moved legal firms so they could transfer my file over. No file had existed because my application was never paid for! My new firm uncovered their trail of fraud and deception but they still deny this. So keep away from this firm by reading all the negative comments look like I’m not the first!

Excellent service and communication .would recommend.

I’m sorry we don’t do trust pilot reviews personally or business

Thanks

Gulrez Khan was an absolute pleasure to work with, continually chased to Mortgage company for me, fast to respond to me.

Highly recommend and will be using Gulrez Khan on my next remortgage.

Instant communication combined with a knowledgeable and professional team made Gulrez Khan and his team so easy to work with on our recent remortgages.
Would highly recommend!

My sale wasn’t the most straightforward scenario and I had two different solicitors at two different offices at Russell and Russell for my sale and my new build purchase - both of which were excellent, communicated well with each other and with me, responsive, helpful, clear and professional. A special mention to Blessing at the Bolton office, a credit to the company, exceptional, and kept me sane during the frustrating periods, huge thank you for all your support and making it happen!! ☺️

Zoe,Victoria & Claire are a fantastic asset to this company .
During a stressful house sale the ladies were fantastic nothing was too much trouble for them .
They pick up the phone straight away ,they answer every email quickly .
Keep you informed every step of the way .
I would recommend this company to anybody seeking an excellent solicitors .

Highly recommend Russell & Russell solicitors, I have used several times for house purchases and house sales, probate & wills. Excellent communication and friendly staff. Thanks again.

I was forced to use Russel and Russel by the mortgage company to get independent legal advice.
For £300 the call was 5 minutes long.

The solicitor gave me no advice and was not friendly at all, all they did was read the mortgage offer and tell me this required a personal guarantee.
Of which I already knew.

Having a look online you can get this service for a third of the price.
Awful

Highly professional experience and was dealt with by very personable colleagues at this company. Gulrez Khan was especially helpful and I would not hesitate to recommend him and this company.

Such a brilliant team.
I just want to thank Alex Korko, Charlotte and Sufiya at Russell and Russell.
After 26 years we decided to move home and following a recommendation we decided to appoint this company. Alex Korko and team took on my case and provided a seamless and stress free service. If you are looking for true professionalism then look no further and choose Russell & Russell and you will not be disappointed.
Thank you to Alex Korko, Charlotte and Sufiya for the impeccable service given to my husband and I. I cannot thank you enough!
Terri Ann & Peter

My experience with Russell and Russell solicitors was excellent, I got guidance and responses straight away when I needed it.