Russ Andrews Accessories Ltd Reviews 

22
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Hi-fi shop
  2. Electronics Store

Written by the company

The UK experts for effective Hi-Fi mains conditioning, system cabling and supports. Since 1986, we have built an unrivalled reputation for high-quality products - most come with our 25 year warranty - and superb customer service. We sell Russ Andrews® Power products, KIMBER KABLE® speaker cables & interconnects and Torlyte® supports. Our no-quibble, 60-Day Money-Back Guarantee on most products means you can test the effects for yourself, on your own system at home. And when you come to upgrade and move up the range, we'll give you at least 50% back on the previous cable you bought from us, no matter how old (and up to 100% if it's within the year!). Want to know more or got a question? Give us a ring on 01539 797300 and speak to a real person, or drop us an email to info@russandrews.com and we'll be happy to help.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

22 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(22)

18 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

WHAT AN ABSOLUTE AMAZING CD LENS…

WHAT AN ABSOLUTE AMAZING CD LENS CLEANER THIS IS!!!..
IT IS VERY THOROUGH WITH AUDIO EXPLANATION OF THE STEPS THE CD IS GOING THROUGH & WHAT STAGE IT IS AT.
HOPING AFTER THE THOROUGH CLEANING PROCESS’s MY BOSE SOUND DOCK SERIES 111 WILL SOUND CRISPER & SHARPER AS IT IS 20odd YEARS OLD
FINGERS CROSSED…

3 July 2026
Unprompted review
Russ Andrews Accessories Ltd logo

Reply from Russ Andrews Accessories Ltd

Thanks Estelle - glad you like the cleaner

Rated 5 out of 5 stars

Superb Delivery Service

I ordered my new fuses at noon on Thursday and they were delivered the following afternoon. How’s that for service! Seriously impressive.

22 May 2026
Unprompted review
Russ Andrews Accessories Ltd logo

Reply from Russ Andrews Accessories Ltd

Thanks for the great feedback Gary. FYI, we try to ensure that most in-stock items are dispatched for next-day delivery, depending on the value and when they are ordered. Out of stock products may take a little longer as they are all hand-built either by ourselves in Kendal or by Kimber in Utah.

Rated 5 out of 5 stars

Grade A company

Excellent products that you would never think would improve the sound so much. Also top rate customer service.

1 April 2026
Unprompted review
Russ Andrews Accessories Ltd logo

Reply from Russ Andrews Accessories Ltd

Cheers Gareth!

Rated 5 out of 5 stars

Well done Russ Andrews

RA always keep you up to date with your order, despite the post office deliveries they manage to deliver as fast as they can, well done RA.

23 April 2026
Unprompted review
Russ Andrews Accessories Ltd logo

Reply from Russ Andrews Accessories Ltd

Thanks Roger.

Rated 5 out of 5 stars

Naim Nait 3 Upgrade

Recent upgrade to our Naim Nait 3. Only one word needed - Fantastic.

22 April 2026
Unprompted review
Russ Andrews Accessories Ltd logo

Reply from Russ Andrews Accessories Ltd

Glad to hear you are pleased with the results David, and thanks for the feedback.

Rated 5 out of 5 stars

I have used Russ Andrews for 20 years

I have used Russ Andrews for 20 years! Service and products always 5 stars. Never been able to fault them. Excellent quality products!!! Get the best, Get Russ Andrews!!

17 April 2026
Unprompted review
Russ Andrews Accessories Ltd logo

Reply from Russ Andrews Accessories Ltd

Thanks for your kind words Michael

Rated 5 out of 5 stars

kimber kable…

Had some older kimber kable reterminated bananas and what a job cable as good as new at a faire price very happy with communication all the way..

16 April 2026
Unprompted review
Russ Andrews Accessories Ltd logo

Reply from Russ Andrews Accessories Ltd

Thanks for your feedback and we're glad you were happy with the service

Rated 5 out of 5 stars

Power Block Adds More

The quality of service and product, 4 way Power Bar was exceptional. Did it make a difference yes, although to be fair this was my last system house keeping purchase along with Power Line Lites and interconnect cables .
Glad I purchased the Power Bar after all the other changes had taken place and bedded in. I knew this was a good well constructed product from the first push of the plug I to the socket
The sound stage was again more solid especially framing female vocals centrally and allowed greater ease again of following lyrics and their placement in the whole song.
Thanks Russ .

8 March 2026
Unprompted review
Russ Andrews Accessories Ltd logo

Reply from Russ Andrews Accessories Ltd

Thanks for your feedback and glad to hear you are enjoying your PowerBar!

Rated 5 out of 5 stars

Russ Andrews ultrafuse

Friendly nothing to much trouble give good advice the ultrafuse is a very good product bought 6 also got the network purifier 6 months ago and other products over the past two years

6 February 2026
Unprompted review
Russ Andrews Accessories Ltd logo

Reply from Russ Andrews Accessories Ltd

Thanks for your positive words - it's great to hear you are enjoying your UltraFuse™ and Network Purifier™

Rated 5 out of 5 stars

Products were just what I was looking for

The Reveel wipes & Relees spray are fantastic. Fast delivery, secure packaging, exactly as described. Great value of product.

21 January 2026
Unprompted review
Russ Andrews Accessories Ltd logo

Reply from Russ Andrews Accessories Ltd

Thanks for your kind words Steven. There are still lots of folks out there playing CDs - ourselves included - and it makes sense to get the best out of them.

Rated 5 out of 5 stars

Full marks to Russ Andrews

I have purchased many items from RA the quality is second to none, and the products always make a big difference sonically to my system. The pre and after sales support is second to none.

20 January 2026
Unprompted review
Russ Andrews Accessories Ltd logo

Reply from Russ Andrews Accessories Ltd

Thanks so much for your positive feedback.

Rated 5 out of 5 stars

I’ve been a customer of RAA for 24…

I’ve been a customer of RAA for 24 years now and I’ve always had the most excellent service, advice and products from them.
The Evolution Powerkord 500 with Process Q and an Ultrafuse I ordered (before prices went up, inevitably because of tariffs etc etc) is the latest of several that I have been gradually upgrading in my system. This one was for my (newish) Magnetar UDP to replace the PK100 (2017 model) which I was using temporarily. The improvements to both picture and pure sound are, as usual, well worth the premium cost and I know from experience that they will continue to improve. An SACD of Copland on Chandos had a lovely warm, rounded sounded, with firmer bass and mid tones, which was not apparent before. This is an early assessment because that was just through the HDMI cables to my receiver - I’ve yet to listen to the analogue and digital outputs via my preamplifier and DAC respectively.

9 January 2026
Unprompted review
Russ Andrews Accessories Ltd logo

Reply from Russ Andrews Accessories Ltd

Thanks so much for your positive feedback. It's always nice to hear that you are experiencing the level of service we try our best to achieve - especially over 24 years!

Rated 5 out of 5 stars

HiFi fans will all love what this…

HiFi fans will all love what this company does for sound. I have used this company for years and found them helpful with advice and providing amazing products. My last was Ultrafuse in my mains plug.
The improvement was not subtle, an immediate extra clarity. I will be buying more.
Thankyou for the magazine, a good read.

27 December 2025
Unprompted review
Russ Andrews Accessories Ltd logo

Reply from Russ Andrews Accessories Ltd

Thank you for your kind words - it's always nice to hear that we're doing a good job!

Rated 3 out of 5 stars

They will send you spam

I ordered a vinyl cleaning service and cancelled it I changed my mind.. got spam in the mail from them. Cool.

17 November 2025
Unprompted review
Russ Andrews Accessories Ltd logo

Reply from Russ Andrews Accessories Ltd

Hi Lewis. I'm sorry to hear you had a less than positive experience with us. That's not what we want and we apologise for the inconvenience this has caused. Please be assured that you will not receive any further copies of our magazine in the future. Best regards, the Russ Andrews team.

Rated 5 out of 5 stars

Products that work and Last.

Products that work and Last.
Ignore the Naysayers.
The concept of woven cables is based on simple theory.
Just happens to work wonders for your Musical and Cinema experience.
Technical Expertise and Knowledge in the field.
Purity of materials used in their products is a big plus.
Customer of Russ's for over 30 Years.
Here's to the next 30.
Cheers to all.

16 April 2024
Unprompted review
Rated 5 out of 5 stars

Did I have Wi fi causing suppression of…

Did I have Wi fi causing suppression of music ? Turns out I did .Bought a zapperator, now wider soundstage deeper bass better highs. All music sounds more detailed and emotional and defined .Do they work ? Amazingly so .

6 February 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look