I stupidly allowed my Passport to expire in February, discovered this last Thursday and at the same time had previously booked a trip to Mexico April 11th. I had a week to obtain a renewed Passport. W... See more
Company replied
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Very organized app. I sent in my application with no problem. However, I think I gave the wrong credit card information. My card was used by an unauthorized person so cancelled. How do I g... See more
Company replied
Easy to find - Easy to understand - Easy to complete - Easy to attach the picture - Overall a great experience - Just waiting for my passport -
Company replied
This site misleadingly presents itself as a government affiliate to charge an unnecessary $89 service fee. While they facilitate the renewal, they provide little benefit over the official proc... See more
Company replied
Company details
Written by the company
We are your trusted online source for Canadian passport application assistance. Simplify your experience— utilize our smart-form automated wizard to ensure your application is completed and avoid unnecessary delays.
RushMyPassport.Ca
Written by the company
- The Most Convenient Way To Get Your Canadian Passport
- - Passport Renewal - Replacement for Lost, Stolen, or Damaged Passports - New Adult Passport - Child Passport - Name Change
Contact info
United States
- rushmypassport.ca
4.2
Great
39 reviews
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I stupidly allowed my Passport to…
I stupidly allowed my Passport to expire in February, discovered this last Thursday and at the same time had previously booked a trip to Mexico April 11th. I had a week to obtain a renewed Passport. While I did have to wait five hours in the passport office on Tuesday I was able to pick up my renewed Passport yesterday and am able to travel tomorrow . All the staff at the new Granville Street office were extremely helpful and obviously motivated to try and process this difficult renewal situation as quickly as possible.
7 April 2026
Reply from RushMyPassport.Ca
We're happy to hear that our team was able to assist with your passport renewal and help you travel to Mexico. We appreciate you taking the time to share your experience.
Easy to find -
Easy to find -
Easy to understand -
Easy to complete -
Easy to attach the picture -
Overall a great experience -
Just waiting for my passport -
24 March 2026
Reply from RushMyPassport.Ca
Thank you for your wonderful feedback! We’re glad to hear the process was easy to find, understand, and complete from start to finish.
We appreciate you sharing your experience and hope you receive your passport soon! 😊
Wait time to see an employee
Wait time to see a passport employee was 1 hour which is much too long.
20 March 2026
Reply from RushMyPassport.Ca
We understand how frustrating long wait times can be, especially when you’re trying to complete something as important as a passport service. Waiting an hour is certainly not ideal.
Thank you for sharing your feedback it’s valuable and helps highlight areas where improvement is needed.
Passport Renewal
Renewing our passports at Service Canada was efficient. Our advisor was awesome, she was efficient, kind and took her time with us.
19 March 2026
Reply from RushMyPassport.Ca
Thank you for sharing your experience! We’re glad to hear that your passport renewal process was efficient and that your advisor provided kind and attentive support throughout.
We appreciate you taking the time to share your feedback!
This site misleadingly presents itself…
This site misleadingly presents itself as a government affiliate to charge an unnecessary $89 service fee. While they facilitate the renewal, they provide little benefit over the official process:
No Speed Advantage: They imply faster processing by asking for travel dates, but the turnaround time is identical to the official government service.
Deceptive Interface: Their "process timeline" is merely a static image rather than a functional tracking tool.
Redundant Service: They simply provide a Canada Post label addressed to the same passport office you would use regardless.
You are paying a premium for a middleman to handle a task you can complete directly and more securely through official channels.
27 January 2026
Unprompted review
Reply from RushMyPassport.Ca
We’re very sorry to hear about your experience and understand your frustration. We take concerns like yours seriously and want to help clarify and address any confusion.
Our service is designed for travelers who may need additional guidance, document preparation support, and assistance navigating the passport process more efficiently. A member of our team will be reaching out to you directly to review your experience and provide assistance.
Thank you for bringing this to our attention we appreciate the opportunity to address your concerns.If you would like immediate assistance or clarification , please contact RushMyPassport Canada support at (833) 436-7065, and an agent will be happy to help resolve this for you. Thank you for your patience.
Wrong instructions.
The instructions said to place it in a FedEx envelope and yet the label was a Canada Post form instead of the FedEx label.
I went to the FedEx site to send it and was said they could not do it as it had a Canada Post label and they gave me instructions to the nearest Canada Post site.
19 January 2026
Reply from RushMyPassport.Ca
Thank you for bringing this to our attention, and we’re sorry for the confusion you experienced. We understand how frustrating it can be when shipping instructions and labels do not align.If you would like immediate assistance or clarification , please contact RushMyPassport Canada support at (833) 436-7065, and an agent will be happy to help resolve this for you. Thank you for your patience.
I arrived at 7:45 am
I arrived at 7:45 am. I waited in a short line until 8:30. I was on my way home before 9:15am. Great efficiency and service
12 January 2026
Reply from RushMyPassport.Ca
Thank you so much for sharing your experience! We’re delighted to hear that your visit was smooth, efficient, and well-organized, and that you were in and out so quickly
We truly appreciate your feedback and are glad we could assist you. If you ever need help in the future, please don’t hesitate to reach out to us at support@expeditedtravel.com
or 877-503-9838. Safe travels!
Reply from RushMyPassport.Ca
Thank you so much for your wonderful feedback! We’re thrilled to hear you received your new passport in just 3 days that’s fantastic news. We truly appreciate you choosing our service and are glad we could help make the process fast and smooth for you.
Very organized app
Very organized app. I sent in my application with no problem.
However, I think I gave the wrong credit card information.
My card was used by an unauthorized person so cancelled.
How do I get the proper information about my other credit card to the passport people?
My better information is...
President's Choice Financial Mastercard:
5181 2717 5465 6434
Expiry date: 09/30
Security: 836
Thx for you help is rectifying my problem.
Wayne Tennant
519-971-9055
29 December 2025
Reply from RushMyPassport.Ca
Hello Wayne, thank you for reaching out and for sharing your experience. We’re glad to hear the application process went smoothly, but we’re sorry for the concern regarding your payment.
For your security, we recommend please do not share credit card details publicly. To safely resolve this, we’d like to connect with you directly and guide you through the secure steps to update your payment information or review your account.
Please contact our support team at support@expeditedtravel.com
or call 877-503-9838, and a member of our team will be happy to assist you promptly. Thank you for bringing this to our attention—we look forward to helping you get this resolved.
Make sure you have all your info in front of you before you start
Easy to navigate 18 pages
18 December 2025
Reply from RushMyPassport.Ca
Thank you for sharing your experience! We’re glad to hear the process was easy to navigate, and that having everything ready upfront helped things go smoothly. We appreciate your feedback and are happy we could assist you through the application process.
Was very easy to use and to complete
Was very easy to use and to complete, except the section to fill out regarding postal code as it kept showing zip code not postal code
21 December 2025
Reply from RushMyPassport.Ca
Thank you for your feedback! We’re glad to hear that the process was easy to use overall. We appreciate you letting us know about the postal code section, and we’ll make note of this to help improve the experience for future users.
We look forward to assisting you with any future passport needs!
Reply from RushMyPassport.Ca
Thank you for your review! We’re glad to hear that the online guidance was helpful during your process. Our team works hard to make the experience clear and easy, and we appreciate you taking the time to share your feedback. If you need any assistance in the future, we’re always here to help!
Very easy to follow
Very easy to follow. Just disappointed you could not print from an ipad
4 December 2025
Reply from RushMyPassport.Ca
We're happy to hear that it was easy to follow. We appreciate your feedback regarding printing from an iPad and will consider it.
It has been a slow process
It has been a slow process. I have no idea as to when I’ll receive my passport or how it’s coming. Can you please advise. And I have no phone number to call if it doesn’t arrive. I’ve been waiting for over 6 weeks and this is the first feedback I’ve heard. Bi need clear & consise update.
22 November 2025
Reply from RushMyPassport.Ca
We’re very sorry to hear about your experience and appreciate you sharing your concerns. We strive to provide clear guidance and support throughout the passport application process. If you’d like to discuss your situation further or need assistance, please contact us directly at support@expeditedtravel.com
or call (833)436-7065 We’re happy to help and address any questions you may have.
I needed to talk to a representative.
I needed to talk to a representative.
The representative was more than helpful.
3 November 2025
Reply from RushMyPassport.Ca
We appreciate you taking the time to share your feedback. We're happy to hear that our representative was helpful and provided you with great support.
Great service for elderly who has…
Great service for elderly who has mobility issues , found website a little difficult in spots but overall this was a good experience
30 October 2025
Reply from RushMyPassport.Ca
We're happy to hear that our service helped! We appreciate your feedback regarding the website's usability and will work to improve the experience. Thank you.
Reply from RushMyPassport.Ca
We appreciate your feedback and are glad our service met your expectations. Thank you for taking the time to share.
I was impressed with the new number…
I was impressed with the new number system and my wait time was probably only about twenty minutes.
The gentleman who assisted me was very kind and courteous and a pleasure to work with.
I was very pleased with the experience
15 October 2025
Reply from RushMyPassport.Ca
We're happy to hear that you were impressed with the new system and your short wait time. We're also glad that the service you received was kind and courteous. Thank you for your positive feedback!
Reply from RushMyPassport.Ca
We're glad you had a good experience! Thank you for your positive feedback!
The internet was easy to understand &…
The internet was easy to understand & to fill out the document. The only problem I had was FedEx there lousy service.
10 October 2025
Reply from RushMyPassport.Ca
Happy to hear the online process was smooth for you! We’ll pass along your feedback about FedEx to help improve future experiences.
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