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Review summary

Created with AI, based on recent reviews

Looking at 164 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and quick responses, making the process smooth and stress-free. Many people highlight the excellent customer service and the efficiency of the delivery service, often receiving their passports earlier than expected. The overall service is described as amazing and well worth the investment, with many appreciating the personalized guidance and constant communication. However, some customers experienced dissatisfaction with the service, citing issues with communication and unfulfilled promises regarding delivery times. A few people mentioned not receiving a response within the promised timeframe or encountering difficulties with postal clerks that led to unresolved issues and frustration.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being professional,... See more

Service

Users describe positive interactions with service, highlighting its efficiency and professionalism. Many... See more

Customer service

Customers had positive experiences with customer service, highlighting excellent communication, attention to... See more

Delivery service

Clients share positive opinions on delivery service. Many customers received their passports earlier than... See more

Response time

Consumers generally find the response time to be positive. Many reviewers praise the quick and immediate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was first skeptical about giving personal information to someone that I didn’t know just for the passport, now I have received my passport in five days exactly what was told. I’m so grateful to ha... See more

Company replied

Rated 5 out of 5 stars

Couldn’t say enough good things about Amanda at Rushedpassport. We were faced with tight deadlines and an ice storm. FedEx then screwed up delivery and I got my passport delivered 2 hours before I lef... See more

Rated 5 out of 5 stars

The service and peace of mind was absolutely amazing. There was always in person contact, phones were picked up and if not, there was a call or email within minutes. I needed my passport quickly a... See more

Rated 5 out of 5 stars

Relinquishing control of such a personal, substantive, and consequential task to someone you have never met can feel daunting. Amanda F. proved to be a master of her craft; pragmatic, thorough, and... See more

Company replied


Company details

  1. Visa and Passport Office

Written by the company

At Rushed Passport, we specialize in expediting the delivery of U.S. passports. Whether you’re planning a last-minute business trip, an emergency travel, or a spontaneous holiday, we ensure that your passport is in your hands when you need it. Our streamlined process, experienced team, and close collaboration with U.S. Passport Agencies enable us to deliver on our promises efficiently.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

220 reviews

5-star
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1-star

Replied to 77% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Such an efficient and well-run process

Such an efficient and well-run process. There are real people behind the curtain reviewing your application with care and providing timely feedback via email. In addition, all my questions were answered promptly. It's refreshing to communicate (and know you are communicating) with humans, not bots. Terrific experience all around.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

These folks are fantastic

These folks are fantastic. Second time I’ve used them. Streamlined portal and very prompt responses and ability to call as needed to make sure everything is done right the first time. Couldn’t recommend them more.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

I was in a pickle since my passport was…

I was in a pickle since my passport was 10 years past expiration, and I could not find my birth certificate. I was ready to give up and live a life of a hermit never leaving my house or traveling. The folks at rushed passport were so nice and took the time to assure me that my old passport could work as my proof of citizenship. The process was very easy. However you have to read the instructions carefully and follow them to the T. Worth every penny!

3 March 2026
Unprompted review
Rated 5 out of 5 stars

I misplaced my passport and needed a…

I misplaced my passport and needed a new passport within a week and was very stressed about how to renew my passport in such a short period. I contacted Rushpassport for help and Amanda F. provided extraordinary customer service. She was always very responsive, patient and professional during through the process of guiding me through all the steps and documents required. I have been in the 5-Star Luxury Hotel industry for 34 years and was impressed the exceptional service that Amanda provided. I highly recommend using Rushpassport!!!

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Rushed Passport Experience

The persons I was in contact with were extremely responsive and attentive to my questions. Their instructions were easy to follow and they were always on top to make sure everything was moving along well. Kept me informed of the different steps as the process was moving along. Everything happened as promised.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

It was a difficult task to get a new…

It was a difficult task to get a new passport for my son who just turned 18 and is now an adult. The difficulty came from the fact that he really had no adult ID. The crew here worked relentlessly to come up with enough forms of ID to get him anew passport in time to travel. Not even the horrible weather stood in the way. Ana and the whole term delivered!

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Amanda at Rushed Passports was awesome…

Amanda at Rushed Passports was awesome to work with. Although I still needed to gather some documents before processing; her guidance , help, and encouragement resulted in me getting my first passport! I’m so pleased with the work that was put in on my behalf. Although I was not the easiest client for them to work with due to getting everything together for them; they never complained; always provided me with clear, concise instructions of each step; and followed through to the end. They even reminded me that I have access for any remaining questions or issues I may have. On my behalf; I congratulate all those working for Rushed Passports; especially Amanda; and hope you will trust their expertise for your own passport needs. Thank you team for all your efforts and help! Susan Waters, Virginia, USA

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

Great Experience. Everyone I spoke with, and I called many times, for assistance in getting my daughter's passport renewed. Each person I worked with was even more helpful than the next. They literally bent over backwards and went above and beyond to help me through the rush process.

11 February 2026
Unprompted review
Rated 4 out of 5 stars

The service was quick

The service was quick, the team was so responsive and walked me through what I needed to do to complete the service. While it was pricey, it beat the visit to the agency. Would recommend if you are in need of a passport fast!

15 February 2026
Unprompted review
Rated 5 out of 5 stars

Getting ready for a trip and could not…

Getting ready for a trip and could not find my passport, evidently lost or misplaced. Called these folks and they walked me through the whole process, answered my emails quickly and got my passport delivered at the time promised. I live in a small town almost two hours from Dallas, TX so this service was invaluable. Glad to recommend them.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Post office lies!!

Post office lies!!! I tried to get my passport “expedited” at post office but they told me would take weeks!! Thank God I found this company because I was able to get it in 5 days! The post office has no clue what they are doing or talking about! I highly suggest using a company that is actually registered with the State Department. These guys save my trip and my life! I thought I wouldn’t be able to get a passport in time according to the post office but they have no clue and basically lied to me saying it would be impossible. Thank you so much Rushed Passport!! Going to Aruba for Valentine’s Day now!!! Woohoo!!

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Using Rushed passport turned what could…

Using Rushed passport turned what could have been a vary overwhelming situation into something manageable. The instructions were clear, and i appreciated knowing that someone was actually reviewing my paper work rather than just pushing it through. The follow up communication helped keep expectations realistic and reduced a lot of anxiety. My passport arrived on schedule, and everything went according to plan. Overall, a professional and reliable service that does what it promises.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Couldn’t say enough good things about…

Couldn’t say enough good things about Amanda at Rushedpassport. We were faced with tight deadlines and an ice storm. FedEx then screwed up delivery and I got my passport delivered 2 hours before I left for airport. Amanda stayed in touch helped me escalate and went above and beyond. High highly recommend. .

4 February 2026
Unprompted review
Rated 1 out of 5 stars

Scammers!

Edit: I was credited a full refund as 2/5/26.
I started to use this service but it ended i didn't need it. This was done on 1/14/26 and was charged before I completed the process and never did. I emailed and left a message on their 800# to cancel on the 15th and spoke to a rep & I received a cancelation email on the 1/15/26. I have had to file a fraud claim and fowarded the cancelation email to bank. They have not refunded my money as 2/3/26. I would not suggest this company to anyone since I asked for it to be canceled due to incomplete process and they have not returned funds. I didn't call 1st they called me to push order and I stopped process due to suspicion, tried to call them back and number was not in service. Go directly to passport office its like 290.00 from my understanding in new oreleans and you can get it that day. These guys are scamming and ripping people off. So they have 619.95 that they have not refunded. As of today my bank is still waiting for answers. Money back guarantee is a lie.

14 January 2026
Unprompted review
Rushedpassport logo

Reply from Rushedpassport

Hello,

Thank you for sharing your experience. We truly understand how stressful refund timelines can feel, and we appreciate the opportunity to clarify this for you.

After carefully reviewing your account and all communications, we can confirm that your order was fully refunded back to the original payment method. We’re more than happy to post or provide proof of the refund here if that would be helpful.

We also double-checked our records, and the last time you contacted us was to request the refund—which was processed shortly after. There were no follow-up emails or calls asking for a refund status. In many cases, a quick email or phone call to check on the status (before assuming the worst 😊) usually clears things up much faster than waiting on a bank investigation.

At this point, we kindly ask that you double-check directly with your bank, as refunds can take additional time to appear depending on their processing policies. If there’s still any confusion after that, we’d genuinely welcome a call or email so we can walk through it together in real time.

We’re always happy to help and keep things transparent, and we truly wish you had reached out to us first so we could have resolved this quickly and avoided the frustration altogether.

Warm regards,
Rushed Passport Support Team

Rated 5 out of 5 stars

I am very pleased with this experience…

I am very pleased with this experience and got my passport earlier than anticipated. I appreciate those I interacted with via email and the help they gave me, and would like to especially thank Ana B. for her timely communications and information. plus her reassurance that I’d have my passport in time for my travel date. I highly recommend this company if you need an expedited passport.

2 February 2026
Unprompted review

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