Rush Hair & Beauty Reviews 

3,090
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 332 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and welcoming, often highlighting their attentive listening skills and expertise in delivering desired results. Many people appreciate the exceptional service, noting that stylists provide valuable advice and create a pleasant, comfortable atmosphere, making each visit a positive and confidence-boosting experience. However, some customers also noted dissatisfaction with the final results, experiencing issues like hair loss, visible roots after highlights, or cuts not meeting expectations. A few other people also felt that customer service was unsatisfactory, citing instances of rudeness from staff or managers, appointment mix-ups, and wasted time.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their professionalism, kindness, and... See more

Service

Customers consistently note positive experiences with service, praising stylists for their professionalism,... See more

Product

Reviewers highlight ambiguous aspects of product, with some expressing great satisfaction, loving their new... See more

Quality

Customers had ambiguous experiences with quality, with many expressing significant dissatisfaction with the... See more

User experience

People report positive experiences with user experience, with many describing it as brilliant and great,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Farah who did my hair was amazing and professional. I’m really pleased with the results. I would have expected a slightly nicer experience for the money I paid if I’m honest, the salon is quite sm... See more

Company replied

Rated 5 out of 5 stars

Always the best service provided by the brilliant Claudia !! And so happy with my recent hair colour. Claudia listened to what I wanted, advised based on her years of expertise and executed it to per... See more

Company replied

Rated 5 out of 5 stars

Highly recommend Rush Stratford. All the staff are great and make it a very welcoming place. I’ve been coming here for over a year and every hair cut is amazing, Harvey never disappoints! Salon is alw... See more

Company replied

Rated 5 out of 5 stars

Amazing experience again today with Sonia in Bromley. Always an excellent cut and her blow dry is BRILLIANT 🤩 she very kindly offered to pin curl too so I can take down before going out tonight.

Company replied


Company details


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4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(3,090)

331 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class hair salon!

Love Dominica! She has a wealth of knowledge and great ideas.
I do have to save to go as my hair is twice as expensive than it was with Aberdeen’s top hair stylist.

13 December 2025
Unprompted review
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Reply from Rush Hair & Beauty

Hey Elaine!

Thank you for your feedback. We’re so glad to hear you enjoy visiting Dominica and value her knowledge and ideas. We appreciate your support and look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

The salon is full of friendly people…

The salon is full of friendly people who offer a great service at a competitive price. They understand what style I am looking for in a men’s hair cut.

In particular, Gemma’s skill in men’s styling is why I have stuck with Rush for over five years.

20 December 2025
Unprompted review
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Reply from Rush Hair & Beauty

Hey Adam!

Thank you for your feedback. We’re so pleased to hear that the team make you feel welcome and provide a great service, and it’s fantastic to know Gemma’s skill has kept you coming back for over five years. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Always friendly service and a great…

Always friendly service and a great haircut from Nik! Been going around a year now and can’t fault it.

6 January 2026
Unprompted review
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Reply from Rush Hair & Beauty

Hey Adam!

Thank you for your feedback. We’re so pleased to hear you’ve enjoyed friendly service and great haircuts from Nik over the past year. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Great service and lovely friendly team…

Great service and lovely friendly team of people. Amazing haircut and colour/baliage .

1 September 2025
Unprompted review
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Reply from Rush Hair & Beauty

Hey Tammy!

Thank you for your feedback. We’re so pleased to hear you enjoyed the service and loved your haircut and balayage. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Great service

Great service! Always good colour and haircut.

27 November 2025
Unprompted review
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Reply from Rush Hair & Beauty

Hey Claire!

Thank you for your feedback. We’re so pleased to hear you consistently enjoy your colour and haircuts with us. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

What’s not to like!

Booked this one out of the blue but Aria understood exactly what I wanted and delivered a super colour and cut.
Friendly unpretentious atmosphere.

31 January 2025
Unprompted review
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Reply from Rush Hair & Beauty

Hey Rosie!

Thank you for your feedback. We’re so pleased to hear that Aria understood exactly what you wanted and delivered a colour and cut you loved. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Rush Reigate is second to none in every…

Rush Reigate is second to none in every aspect. The staff are very professional with exceptional knowledge and skill. My hair always looks amazing and is carried out with great care and full attention to detail. Everyone is so friendly and front of house bend over backwards to accommodate clients needs. Each visit is a lovely experience

7 January 2026
Unprompted review
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Reply from Rush Hair & Beauty

Hey Jaceyann!

Thank you for your wonderful feedback. We’re so pleased to hear that every visit to Rush Reigate leaves you happy with your hair and feeling well cared for. It’s great to know our team’s professionalism, skill, and attention to detail make each experience enjoyable. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Great experience/service as always

Great experience/service as always at Rush, Reigate. Thank you Gemma.

27 December 2025
Unprompted review
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Reply from Rush Hair & Beauty

Hey J Chinery!

Thank you for your feedback. We’re so pleased to hear you had another great experience at Rush Reigate and that Gemma looked after you so well. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Each and every time I go to rush I…

Each and every time I go to rush I always leave with beautiful results and I’m so happy, great colourists and stylists who really care about you. So many promotional offers to save money, I highly recommend for women’s and men’s hair needs, fantastic place to visit

4 December 2025
Unprompted review
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Reply from Rush Hair & Beauty

Hey Christina!

Thank you for your lovely feedback. We’re so pleased to hear you consistently leave happy with your hair and enjoy the care from our stylists and colourists. It’s great to know you find our offers helpful too. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

I hated having my done

I now look forward to my appointment. Everything is efficient,calm and it works. No drama or pressure selling,l leave and my hair looks wonderful. I can't ask for anything more.

30 December 2025
Unprompted review
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Reply from Rush Hair & Beauty

Hey Susan!

Thank you for your feedback. We’re so pleased to hear that your appointments are calm, efficient, and leave you with hair you love. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

A hairdresser who gives you what you want!

Really friendly and welcoming. Listened carefully to what I was hoping for and got the colour spot on!

12 November 2025
Unprompted review
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Reply from Rush Hair & Beauty

Hey Judith!

Thank you for your feedback. We’re so pleased to hear you felt welcomed and that the team listened carefully to get your colour just right. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Great hair every time

I have been going to Rush Hairdtessers in Brighton for some years now. I am always really happy with the colour, cut and style my stylist Alex does for me. I have full confidence in the professionalism of the stylists there. Caring for the health of my hair is a priority for me and so I have always opted for an oplex treatment to protect my hair when colouring, I believe this has been a good decision, one I wouldn't have known about if it hadn't been for the caring team at Rush Brighton.

9 December 2025
Unprompted review
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Reply from Rush Hair & Beauty

Hey NV!

Thank you for your feedback. We’re so pleased to hear that Alex and the team in Brighton continue to provide colour, cuts, and styling that leave you happy and confident. It’s great to know the advice on treatments like Olaplex has been helpful in caring for your hair. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

I wouldn’t go anywhere else…

I have been going to Rush in Reigate for many years and wouldn’t go anywhere else. The stylists are friendly, experienced and always do a great cut. With so many hairdressers in Reigate, it’s often difficult to choose but Rush has always been consistently good for me!

7 January 2026
Unprompted review
Rush Hair & Beauty logo

Reply from Rush Hair & Beauty

Hey Mr Taylor!

Thank you for your feedback. We’re so pleased to hear that the team in Reigate continue to provide friendly, experienced service and cuts that leave you happy. It’s wonderful to know we’ve been a consistent choice for you over the years. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Exceptional

The team at Rush in Brighton are amazing! Extremely welcoming and brilliant at what they do. Always leave feeling good and wouldn't go anywhere else!

6 December 2025
Unprompted review
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Reply from Rush Hair & Beauty

Hey Melanie!

Thank you for your feedback. We’re so pleased to hear that the team in Brighton make you feel welcome and that you always leave feeling happy with your hair. It’s wonderful to know you wouldn’t go anywhere else. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Long term customer

I’ve been a customer at Rush Reigate for approaching 10 years for both cut and colour. The team are always friendly and helpful, and the two stylists I’ve seen (Greta and Gemma) have both been fabulous, doing great work and offering recommendations when asked. Highly recommend them both!

12 December 2025
Unprompted review
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Reply from Rush Hair & Beauty

Hey Dean!

Thank you for your feedback. We’re so pleased to hear that Greta and Gemma in Reigate have continued to provide friendly, helpful service and results you love over the years. It’s wonderful to know you’ve enjoyed your visits for nearly a decade. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Best hair dressers in town.love having…

Best hair dressers in town.love having my hair done and girls all so helpful and friendly.having a lovely coffee along the way. Would definitely recommend it there

17 December 2025
Unprompted review
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Reply from Rush Hair & Beauty

Hey Sylvia!

Thank you for your feedback. We’re so pleased to hear you enjoy your visits, the friendly team, and even a lovely coffee along the way. It’s great to know you would recommend us. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Professional and Polished

I have been a customer of RUSH Hair & Besuty Brighton for over 2 years. I always have a great experience at the salon. The salon is always clean, stylish and relaxing. All the staff are very welcoming and Nick and Alex are my go to stylists although I have to add that I have used the services of some of the other stylists and they have also been excellent. This is hands down the best salon I have been to and I have no hesitation recommending it to others. They make you feel at ease and always have a friendly consultation beforehand.

31 December 2025
Unprompted review
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Reply from Rush Hair & Beauty

Hey Helena!

Thank you for your feedback. We’re so pleased to hear that your visits to Rush Brighton have been consistently great over the past two years. It’s wonderful to know you feel welcomed, relaxed, and confident in the care from Nick, Alex, and the rest of the team. We truly appreciate your recommendation and look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Nick and the team are fabulous

Nick and the team are fabulous! I have unruly curls that have always been the bane of my life, and trying to find a hairdresser skilled at cutting and blow drying has always been a struggle. I have been going to Rush Brighton since I arrived ed in town in 2018 and will go nowhere else. Even my mother in law travels down from Leicestershire to have her hair done at Rush.

1 January 2026
Unprompted review
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Reply from Rush Hair & Beauty

Hey Riem!

Thank you for your feedback. We’re so pleased to hear that Nick and the team in Brighton have been looking after you so well since 2018 and that even your mother-in-law travels to see us. It’s wonderful to know we’ve made managing your curls easier and that you wouldn’t go anywhere else. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Maddie at Rush Reigate was fantastic…

Maddie at Rush Reigate was fantastic when I visited. I explained what I wanted and what I didn’t like about my current bob haircut. Maddie helped me decide on a bob style that worked better for the thickness of my hair and colour that blended nicely.

23 December 2025
Unprompted review
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Reply from Rush Hair & Beauty

Hey Lisa!

Thank you for the 5 star love! We’re so glad you enjoyed your visit and really appreciate you taking the time to share it. Can’t wait to see you back in the salon again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Regular Rush Brighton Happy Customer!

I am a regular customer of Rush, with Nik as my hairdresser, who always does a fantastic job with my regular colour.
The staff also give good tips on keeping my hair healthy and always answer any questions that I have.
The whole team are super friendly and I always enjoy having a chat with everyone whenever I go.
They are also very accommodating when I have to move appointments last minute for medical reasons.
Fully recommend for anyone to have your hair done there!

16 December 2025
Unprompted review
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Reply from Rush Hair & Beauty

Hey Louise!

Thank you for the 5 star love! We’re so glad you enjoyed your visit and really appreciate you taking the time to share it. Can’t wait to see you back in the salon again soon.

Warm Regards
Rush Hair & Beauty

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