Farah who did my hair was amazing and professional. I’m really pleased with the results. I would have expected a slightly nicer experience for the money I paid if I’m honest, the salon is quite sm... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always the best service provided by the brilliant Claudia !! And so happy with my recent hair colour. Claudia listened to what I wanted, advised based on her years of expertise and executed it to per... See more
Company replied
Highly recommend Rush Stratford. All the staff are great and make it a very welcoming place. I’ve been coming here for over a year and every hair cut is amazing, Harvey never disappoints! Salon is alw... See more
Company replied
Amazing experience again today with Sonia in Bromley. Always an excellent cut and her blow dry is BRILLIANT 🤩 she very kindly offered to pin curl too so I can take down before going out tonight.
Company replied
Company details
Contact info
19 Bedford Street, WC2E 9HP, Covent Garden, London, United Kingdom
- clientcare@rush.co.uk
- rush.co.uk
4.4
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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I love Rush in Stratford!
I love Rush in Stratford! I’ve been going for years now. Great staff team, so friendly and a joy to visit. Claudia is BRILLIANT! I wouldn’t trust anyone else with my hair and I love her attention to detail. Highly recommend.
27 June 2026
Unprompted review
Reply from Rush Hair & Beauty
Hi,
Thank you so much for your wonderful review and for your continued loyalty over the years.
We're delighted to hear how much you enjoy visiting our Stratford salon and that our friendly team always makes your experience a positive one. It's especially lovely to hear your kind words about Claudia. She'll be thrilled to know that her attention to detail and dedication have earned your trust and recommendation.
We'll be sure to share your fantastic feedback with Claudia and the rest of the team. We truly appreciate your support and look forward to welcoming you back for many more visits to come.
Kind regards,
Byron
Rush Client Care Manager
Great hair colour
Valmira is great at hair colour and I was very pleased with it .she takes the time to check what I want and sometimes we adapt it. Great experience
30 June 2026
Unprompted review
Reply from Rush Hair & Beauty
Hi,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear how pleased you are with your colour and your experience with Valmira. Taking the time to understand each client's vision and tailoring the service to achieve the best possible result is something she takes great pride in, so we're thrilled to know this made such a positive difference to your visit.
We'll be sure to pass your kind words on to Valmira. Thank you again for your feedback, and we look forward to welcoming you back to the salon soon.
Kind regards,
Byron
Rush Client Care Manager
Cut and Blowdry
Amazing experience again today with Sonia in Bromley. Always an excellent cut and her blow dry is BRILLIANT 🤩 she very kindly offered to pin curl too so I can take down before going out tonight.
7 July 2026
Unprompted review
Reply from Rush Hair & Beauty
Hi,
Thank you so much for your fantastic review!
We're delighted to hear you had another amazing experience with Sonia in Bromley. It's wonderful to know you're so pleased with your cut and that Sonia's blow dry left such a great impression. We're also glad she went the extra mile by offering to pin curl your hair so it would be perfect for your evening plans.
We'll be sure to share your lovely feedback with Sonia – she'll be thrilled to hear it.
We look forward to welcoming you back to the salon again soon!
Kind regards,
Byron
Rush Client Care Manager
Great stylists and welcoming atmosphere
The salon has such a friendly atmosphere, the team make you feel so welcome. Claudia cut and styled my hair to perfection. I felt like new women when I left. Can’t wait to return.
7 July 2026
Unprompted review
Reply from Rush Hair & Beauty
Hi,
Thank you so much for your wonderful review.
We're delighted to hear you enjoyed the welcoming atmosphere in the salon and that our team made you feel so at home. It's especially lovely to know that Claudia cut and styled your hair to perfection and that you left feeling like a new woman—that's exactly the experience we strive to create for every client.
We'll be sure to pass your kind words on to Claudia and the team. We can't wait to welcome you back for your next visit!
Kind regards,
Byron
Rush Client Care Manager
Claudia is friendly, creative and focussed
Claudia is friendly, creative and focused. I feel that me and my hair are in good hands.
26 June 2026
Unprompted review
Reply from Rush Hair & Beauty
Hi,
Thank you for taking the time to leave us such a lovely review.
We're so pleased to hear that you feel you're in such good hands with Claudia. She is incredibly passionate about what she does, and it's wonderful to know her friendly, creative and focused approach made such a positive impression.
Your kind words mean a great deal, and we'll be sure to share your feedback with Claudia. We look forward to welcoming you back to the salon again soon.
Kind regards,
Byron
Rush Client Care Manager
Always the best service provided by the…
Always the best service provided by the brilliant Claudia !! And so happy with my recent hair colour. Claudia listened to what I wanted, advised based on her years of expertise and executed it to perfection. It’s always a pleasure to visit the salon, it has a wonderful vibe and everyone is so professional and friendly. An absolute place to visit !
23 June 2026
Unprompted review
Reply from Rush Hair & Beauty
Hi,
Thank you so much for taking the time to leave us such a fantastic review.
We're delighted to hear how happy you are with your recent colour and the service you received from Claudia. She takes great pride in listening to her clients and using her expertise to achieve the best possible results, so we're thrilled she delivered exactly what you were looking for.
It's also wonderful to hear that you enjoy the atmosphere in the salon and find the team professional and friendly. Feedback like yours means a great deal to us and will certainly be shared with Claudia and the rest of the team.
We truly appreciate your recommendation and look forward to welcoming you back for your next visit.
Kind regards,
Byron
Rush Client Care Manager
Friendly Service and a cut i can trust
Since using Rush (and Victoria) as my regular hairdresser I feel much more confident that I'm going to be able to manage to look after my haircut easily. Victoria really knows how my hair behaves, and knows how to cut it in a way that works for me, making it so much easier to manage. Victoria and all the staff are really friendly and helpful, making the whole experience a pleasure rather than just something I need to do.
5 June 2026
Unprompted review
Reply from Rush Hair & Beauty
Hi,
Thank you for your wonderful review. I'm delighted to hear that Victoria has taken the time to understand your hair and consistently gives you a cut that's easy to manage and works so well for you.
It's also lovely to know that Victoria and the rest of the team make every visit such a friendly and enjoyable experience. I'll be sure to pass your kind comments on to them.
We look forward to welcoming you back again soon.
Kind regards,
Byron
Rush Client Care Manager
Great staff all round and fantastic…
Great staff all round and fantastic haircut as always by Victoria
28 May 2026
Unprompted review
Reply from Rush Hair & Beauty
Hi,
Thank you for your lovely review. I'm delighted to hear you received such great service from the team and another fantastic haircut from Victoria. I'll be sure to pass your kind comments on to her.
We look forward to welcoming you back again soon.
Kind regards,
Byron
Rush Client Care Manager
I’m being sent texts asking me to rate…
I’m being sent texts asking me to rate an experience I’ve not even had yet. All I’ve managed to do so far is book an appointment.
Now receiving reschedule messages but they say the same date it’s rebooked for very odd.
6 July 2026
Unprompted review
Reply from Rush Hair & Beauty
Hi,
Thank you for bringing this to our attention, and I'm sorry for the confusion caused.
It sounds as though you've received one of our feedback requests earlier than intended. We appreciate you letting us know, and we'll take your comments on board as we continue to improve our customer communications.
We hope you enjoy your upcoming appointment.
Kind regards,
Byron
Rush Client Care Manager
Great service
I’ve been going for years. They are always so polite and friendly and Lucy does a fabulous job of my hair every time!
5 July 2026
Unprompted review
Reply from Rush Hair & Beauty
Hi,
Thank you for your lovely review and for your continued loyalty over the years. I'm delighted to hear you always receive such a warm welcome, and that Lucy consistently does a fabulous job with your hair. I'll be sure to pass your kind comments on to her and the team.
We look forward to welcoming you back again soon.
Kind regards,
Byron
Rush Client Care Manager
Claudia is the best colourist ever
Claudia is the best colourist ever. I have been going to Rush for many years and always get treated so well by the team. Great salon!
27 June 2026
Unprompted review
Reply from Rush Hair & Beauty
Hi,
Thank you for your wonderful review. I'm delighted to hear you've had such consistently positive experiences over the years. Claudia will be thrilled to hear your kind words, and I'll be sure to share them with her and the rest of the team.
Thank you for your continued loyalty, and we look forward to welcoming you back again soon.
Kind regards,
Byron
Rush Client Care Manager
Friendly excellent Service
Always welcoming - cuts my hair so still looks until next cut - one of those nice salons where you have a chat about anything - they remember you and Claudia is the best - after 5 years I wouldn’t let anyone else cut my hair - excellent service :-)
6 June 2026
Unprompted review
Reply from Rush Hair & Beauty
Hi,
Thank you for your fantastic review. I'm delighted to hear you've been enjoying such a welcoming and consistently excellent service over the past five years. It's wonderful to know Claudia continues to look after you so well and that you've built such a great relationship with the team.
Your loyalty means a great deal to us, and we look forward to welcoming you back for many more visits to come.
Kind regards,
Byron
Rush Client Care Manager
Every time I visit the salon
Every time I visit the salon, Claudia’s entire team make me feel incredibly welcome and comfortable. The service and styling I receive each time I visit means I look forward to each appointment - and so much so that I’ve also recommended the salon to my friends and colleagues!
26 May 2026
Unprompted review
Reply from Rush Hair & Beauty
Hi,
Thank you for your wonderful review. I'm delighted to hear that Claudia and the team consistently make you feel so welcome and comfortable. It's fantastic to know that you look forward to your appointments and continue to leave happy with both the service and styling.
Thank you as well for recommending the salon to your friends and colleagues—it really does mean a great deal to us. We look forward to welcoming you back again soon.
Kind regards,
Byron
Rush Client Care Manager
Excellent customer service
Michael and his staff are always so friendly and professional. I would highly recommend the salon
9 June 2026
Unprompted review
Reply from Rush Hair & Beauty
Hi,
Thank you for your wonderful review. I'm delighted to hear you've consistently received such friendly and professional service from Michael and the team. I'll be sure to share your kind comments with them.
Thank you for your recommendation, and we look forward to welcoming you back again soon.
Kind regards,
Byron
Rush Client Care Manager
Farah who did my hair was amazing and…
Farah who did my hair was amazing and professional. I’m really pleased with the results.
I would have expected a slightly nicer experience for the money I paid if I’m honest, the salon is quite small and packed in, there was a client right next to me and the hairdressers were tripping over each other, it was also a little grubby, the WiFi wasn’t working and there was no aircon… Overall it was a pleasant experience but for £300+ I would have wanted to feel a little more special than I did.
4 July 2026
Unprompted review
Reply from Rush Hair & Beauty
Hi,
Thank you for taking the time to share your feedback. I'm delighted to hear Farah looked after you so well and that you're really pleased with the results. I'll be sure to pass your kind comments on to her.
I'm sorry to hear that other aspects of your visit didn't quite meet your expectations. We want every client to enjoy not only a great result but also a comfortable and enjoyable salon experience, so I appreciate you taking the time to highlight these points.
If you'd like to discuss your experience further, please don't hesitate to contact us at clientcare@rush.co.uk, and we'd be happy to assist.
Kind regards,
Byron
Rush Client Care Manager
Best experience
Such lovely stylists and very accommodating. Very efficient. Clean and tidy all times.
Recommend
2 July 2026
Unprompted review
Reply from Rush Hair & Beauty
Hi,
Thank you for your wonderful review. I'm so pleased to hear you had such a positive experience and found the team to be welcoming, accommodating and efficient. It's also great to know the salon made such a good impression.
Thank you for your recommendation, and we look forward to welcoming you back soon.
Kind regards,
Byron
Rush Client Care Manager
Welcoming and professional service
Welcoming and professional service. Claudia and the team know their stuff and have an extremely loyal customer base as a result.
13 June 2026
Unprompted review
Reply from Rush Hair & Beauty
Hi,
Thank you for your lovely review. I'm delighted to hear you received such a welcoming and professional service. I'll be sure to pass your kind comments on to Claudia and the team, who I'm sure will really appreciate them.
We look forward to welcoming you back again soon.
Kind regards,
Byron
Rush Client Care Manager
Highly recommend Rush Stratford
Highly recommend Rush Stratford. All the staff are great and make it a very welcoming place. I’ve been coming here for over a year and every hair cut is amazing, Harvey never disappoints! Salon is always clean and tidy and even when it’s busy the staff never feel like they are rushing and always do a great job.
4 July 2026
Unprompted review
Reply from Rush Hair & Beauty
Hi Oliver,
Thank you for your lovely review. I’m really pleased to hear you feel so welcomed by the team and that Harvey continues to deliver great results for you. It’s great to know you’ve had consistently positive experiences over the past year.
Kind regards,
Byron
Rush Client Care Manager
First time and will not be my last
First time and will not be my last! Perfect cut and colour
5 June 2026
Unprompted review
Reply from Rush Hair & Beauty
Hi Rebeca,
Thank you for your 5-star review. I’m really pleased to hear you were happy with your cut and colour and that your first visit was such a positive experience. We look forward to welcoming you back again soon.
Kind regards,
Byron
Rush Client Care Manager
Just to update everyone after my…
Just to update everyone after my girlfriends horrific experience at the Bromley branch I responded to their request for information and they then even had the nerve to deny having her as a customer that day. I even sent their own invoice for payment back to them and haven't even bothered to contact me since then. AVOID AT ALL COSTS.
3 July 2026
Unprompted review
Reply from Rush Hair & Beauty
Hi,
I’m sorry to hear you feel this way.
I have taken your concerns seriously and have been liaising with the salon to review the details raised. I appreciate your frustration and I will ensure this is followed up appropriately.
Kind regards,
Byron
Rush Client Care Manager
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