The place was very quiet, which is exactly what we wanted. There is a house right next to the property, but no one lived there so it was perfect as we didn't need to worry about disturbing anyone. Eve... See more
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Everything was easy and straightforward. We didn't encounter any issues and the communication we had was great. I had a couple of emails that weren't answered, both by the letting agent and Ruralidays... See more
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Holiday home with barbecue and swimming pool in Torrox Andalucia > Málaga > Torrox > Ref. MAL5011 This was the property we stayed in, firstly I want to say the owner was very nice and welcoming bu... See more
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We stayed at this holiday home in Nerja, Málaga (Reference: MAL598) for 2 weeks in June 2026. The property is in a fabulous location, about 15 walk to the main town. It is situated in a quiet location... See more
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Company details
- Vacation Home Rental Agency
- also in
- Farmstay
- Holiday Accommodation Service
- Holiday Apartment Rental
- Holiday Home
- Vacation Rental
Written by the company
You’re invited to join the community of satisfied customers on Ruralidays.com’s official Trustpilot page. Since 2009, our mission has been to connect travelers from around the globe with over 2,700 carefully selected villas in southern Spain. Each property combines comfort, style and authentic Andalusian charm, ensuring you a unique and unforgettable experience. Book your perfect holiday home today and take the first step toward turning the dreams you’ve been imagining into reality. Behind this project stands a dedicated team of more than twenty professionals representing seven different countries, all united by one passion: Andalusia and everything it offers its visitors. Our staff—hailing from Mexico, Argentina, Germany, Italy, and, of course, Spain—brings cultural and linguistic richness to every aspect of our service. From personalized assistance during the booking process to insider tips on the best routes, restaurants and hidden gems, each team member shares a deep love for the land we call home. At Ruralidays, we believe that the key to a memorable holiday lies in the warmth and commitment of those who assist you. That’s why we maintain clear, open communication, listening to your needs and adapting at every turn. Join the thousands of travelers who have already trusted us and rate your experience on Trustpilot: your feedback is essential for helping us improve and continue sharing the beauty of Andalusia with the world.
YOUR OPINION MATTER TO US
Written by the company
- YOUR SATISFACTION IS OURS, TOO
- Earning your trust is our biggest reward; to this end, we strive to offer the best service in a personalised way. We'd like to know what you think so that we can improve our service. We thank you for your honesty.
- CONTACT US
- How can we help you? We will be happy to assist you. Email: reservation@ruralidays.com | Telephone: +34 951 409 873
MAXIMUM PROTECTION
YOUR SECURITY MATTERS TO US
Disconnect and start enjoying your trip from the first moment. Free Cancellation Insurance | Secure Payment | Trustworthy Reservation
Contact info
Pl. Villa de Castelldefels, 1, 29006, Málaga, Spain
- (+34) 951 12 54 39
- reservation@ruralidays.com
- ruralidays.com
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Fantastic agency
Fantastic agency, great communication!!! Everything spot on!! Highly recommend
2 October 2025
Unprompted review
Reply from Ruralidays.com
Thank you so much for your kind words!
We're thrilled to hear you had such a positive experience with us. Your recommendation means a lot, and we hope to welcome you again in the future.
helpful and friendly staff
When I had difficulty paying on line the staff were easy to talk to and talked me through how to pay using using a secure link which was very easy. Debora was very helpful and we are looking forward to our holiday.
14 October 2025
Reply from Ruralidays.com
Thank you for your lovely feedback.
We’re glad to hear that our team — and especially Debora — could assist you quickly and clearly. It’s great to know the payment process was resolved easily, and we’re excited to welcome you soon for your holiday.
Property in La Ribera de la Oliva
Booked a property in La Ribera de la Oliva through AirBnB. We were given a different address than listed on AirBnB. The house was filthy and hadn’t been cleaned in a long time - bat and mice droppings were everywhere in communal areas. One toilet was only accessible through the main bedroom. Another was hidden behind a hospital-style screen, not disclosed in the listing. Beds were unmade, with wet, dirty towels left out; there was blood on the toilet roll. The house could not accommodate 12 people as advertised - beds were smaller than stated, and doubles couldn’t fit two adults. Silverfish came out of the bathroom plughole. The property was uninhabitable, forcing us to leave and book two separate last-minute stays, splitting our group (including guests traveling from Australia) and causing significant disruption and expense.
We still have not been offered a full refund. Please refund us the full amount.
UPDATE:
Booking Reference HM32TQS8KK
Property Name: Home in La Ribera de la Oliva
Email address: can't add to review, please send link to add info
Check-in - 24/09/2025
Check-out - 29/09/2025
5 Nights
UPDATE 2:
We did not feel it was safe / sanitary to stay one night to wait for the cleaners the following day. We did not decline the partial refund - please can the team send us this. We are currently €2,000 out of pocket.
24 September 2025
Reply from Ruralidays.com
Dear Nuala,
Thank you for sharing your feedback. We’re truly sorry that your experience did not meet your expectations.
As soon as we received your report, we immediately contacted the property owner, who sincerely apologised for the cleaning issues and confirmed that they were due to an isolated oversight by the cleaning team. She offered to return to the house the following morning with cleaners to carry out a deep cleaning and address all concerns raised. Unfortunately, this solution was declined, and the group left the property voluntarily, without allowing the situation to be resolved.
We understand how disappointing this must have been. However, we would like to clarify the following:
- The beds in the property are standard Spanish sizes (140 cm and 150 cm), suitable for two adults, as stated in the listing.
- The property was equipped with clean towels and linens for all guests.
- Swallow nests are protected by law in Andalusia and cannot be removed, but the window is fitted with a mosquito net.
- The listing photos and location details were verified and remain accurate.
While we respect your decision to leave, it’s important to note that when a guest does not allow for issues to be resolved on-site, our ability to take corrective action is limited. Nonetheless, the owner agreed to offer a partial refund, jointly supported by Ruralidays, as a gesture of goodwill, which you declined.
We regret that this experience did not reflect the standards we aim to uphold, and your feedback has been taken seriously and will help us improve our service.
Kind regards,
The Ruralidays Team
I recently booked a stay with Rural Holidays in La Ribera De La Oliva
I recently booked a stay with Rural Holidays through Airbnb in the region of La Ribera De La Oliva, when we entered the accommodation, we found the accommodation wasn't advertised as described in the listing, it didn’t fit the amount of guests that we had booked for and it was left unclean with bat droppings in the communal areas, we then sought alternative accommodation and haven’t received a refund from either Rural Holidays or Airbnb for our stay which is extremely frustrating, we spent £2300 on this accommodation and to not see any of it in return is appalling from both Airbnb and Rural Holidays.
24 September 2025
Unprompted review
Reply from Ruralidays.com
Thank you for your message.
We are truly sorry to hear about your experience and understand how frustrating this situation must have been. However, we are unable to locate your reservation in our system based on the information provided.
To properly investigate the matter and provide a response, we kindly ask you to send us the following details:
- The reference number or exact address of the accommodation
- The name and email address used for the booking
- The check-in and check-out dates
Once we receive this information, we will thoroughly review your case and do our best to assist you.
Kind regards, the Ruralidays Team.
Ruralidays are easy to book with and…
Ruralidays are easy to book with and when there was a problem with the online booking, they phoned me back quickly and sorted it out over the phone
21 September 2025
Reply from Ruralidays.com
Thank you for sharing your experience!
We’re glad to know that booking with us was smooth and that our team was able to quickly assist you. Providing efficient and friendly support is one of our top priorities.
We hope to welcome you again in the future!
A wonderful tranquil setting
A wonderful tranquil setting - a well equipped, well looked after villa - plenty of sitting out areas so you can always find shade if you want it. Pictures really don’t do it justice and we found ourselves saying wow at the views every day. A good sized pool for keeping cool. Eloisa is a lovely host and we were delighted with the welcome pack of local products. No complaints, a perfect holiday and happy to recommend.
13 September 2025
Unprompted review
Reply from Ruralidays.com
Thank you very much for your kind words!
We’re thrilled to hear that you enjoyed your stay.
We’ll be delighted to welcome you back whenever you wish to return.
Great agency for villas
Really easy company to deal with - great value for money. Excellent cancellation conditions provide peace of mind. The holiday itself was brilliant. Beautiful, well stocked villa with a large, fabulous pool in an unspoilt area of Andalusia with really responsive owners if there are any problems. I will definitely be using Ruralidays again when booking a villa in Spain.
10 August 2025
Unprompted review
Reply from Ruralidays.com
Hello Gillion,
Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed both the booking process and your stay in Andalusia.
We truly appreciate your trust and look forward to welcoming you again soon for another memorable stay with Ruralidays.
Reply from Ruralidays.com
Hi Greg, thank you very much for your lovely review!
Great experience
Due to illness I had to cancel our holiday. Before booking the staff was very helpfull and responded very fast. After I had to cancel, the way everything was handled, was smooth, professional and very friendly. For sure I will come back and this time I will visit one of your wonderful properties!
7 September 2024
Reply from Ruralidays.com
Hello Marijke,
Thank you very much for your kind words. We are sorry to hear that you could not enjoy your holiday this time, but we are glad that our team was able to assist you in a smooth and friendly way.
We look forward to welcoming you again soon and helping you find the perfect property for your next stay in Andalusia.
Helpful staff and prompt responses.
8 August 2025
Reply from Ruralidays.com
Thank you for your kind words.
We’re delighted to hear that you found our team helpful and our responses prompt. Providing friendly and efficient service is always our priority.
Reply from Ruralidays.com
Thank you so much for your kind words! We’re delighted to hear you had an incredible holiday and enjoyed your stay. We look forward to welcoming you back for another great experience!
I had a query about the property we had…
I had a query about the property we had booked and it was handled extremely promptly and politely.
20 July 2025
Reply from Ruralidays.com
Thank you for your lovely review!
Dreadful company to deal with
Dreadful company to deal with. They sell holiday lets to customers that are not suitable, not safe and do not have adequate facilities. Then they don't respond to emails. Will be taking this much further to claim a refund and compensation.
22 July 2025
Unprompted review
Reply from Ruralidays.com
We are truly sorry that your stay did not meet your expectations.
After a thorough review of your case, we must clarify that the property you booked was accurately described on our website, including its rural access, terrain, and facilities. No request regarding accessibility or special requirements was submitted during the booking process, which would have allowed us to guide you to a more suitable accommodation.
We take your feedback seriously and remain committed to transparent communication and fair treatment for all guests.
Place was not as described in any way
Place was not as described at all. Was so unsafe for all members of the family, no matter their ability. The pool was inaccessible for the kids, photos made it look much different to how it was. The internet did not work at all, was unable to send or receive emails or even use WhatsApp. There was no lighting outside making it dangerous.
The distance to the nearest amenities are completely wrong, as the off- road dirt track is a lot longer. Inaccessible to walk anywhere from the villa due to this track also.
Also, the company keep trying to report this review to get it removed, which is unacceptable as it is true and nothing has been fabricated.
18 July 2025
Unprompted review
Reply from Ruralidays.com
Dear guest,
Thank you for sharing your feedback.
We regret that the property did not meet your expectations. However, the listing clearly indicates the rural nature of the location, including its unpaved access road, sloped terrain, and basic outdoor facilities. The photos reflect the true layout and characteristics of the property.
The pool area is accessed via steps and a slope, and the property is not advertised as accessible for guests with reduced mobility. The WiFi is suitable for basic rural use, as stated in our Terms and Conditions, and works for standard tasks like email or browsing. For work-related needs or specific requirements, we always advise contacting us before booking.
No formal complaint was submitted during the stay, and therefore we were unable to intervene on-site or offer solutions. We always encourage our guests to reach out promptly in case of any issue.
Shameful company
Shameful company selling holiday lets for 15 people, that don’t even have an oven as advertised, with no mention of the steep, uneven and unsafe access to and around the property and pool.
23 July 2025
Unprompted review
Reply from Ruralidays.com
Dear guest,
We are sorry to hear that your expectations were not met during your stay.
We would like to clarify that the property in question is described on our website with detailed information, including rural access, kitchen equipment (a tabletop grill oven), and the sloped terrain around the house and pool. All of this is shown in photos and stated in the listing.
Our Terms and Conditions specify that rural homes in Andalusia may have unpaved or steep access roads, and that guests must notify us during the stay if any issue arises so we can assist.
We regret that you did not contact our team while at the property, as this would have given us the opportunity to help or suggest alternatives.
Ruralidays strives to be transparent and fair to both our guests and the property owners, and we take every review seriously. However, the property is advertised as it is, and no misleading information has been provided.
Umbria del bonnette in Andalucia
Umbria del bonnette in Andalucia
Very disconcerting dealing with the villa owner
Insisted on cash handover at local garage, his niece then acted as translator and told us to follow them to the villa
First alarm bells rang when we drove up what is probably one of the worst windy steep access roads I have ever been on. One of our vehicles was damaged on the way up what felt like a mountain
It was definitely not accessible by foot
The pool was accessed up a further slope and therefore not accessible to two of our party and no children could be left unattended as there is no view from the villa
One child got locked in a room as the handle broke off
The kitchen was not suitable for a party of 12 as the only oven was a table top grill
There was a rusty BBQ which was not usable
There was no outside lighting except one bulb so outside was inaccessible at night
The place is very rural and not suitable for a family holiday
The WiFi didn’t not work and there was no phone signal
If you want an off grid experience with very basic facilities this is the one for you
18 July 2025
Unprompted review
Reply from Ruralidays.com
Dear guest,
Thank you for sharing your feedback.
We are sincerely sorry to hear that the property did not meet your expectations and that aspects of your stay were disappointing.
Regarding the access road, as stated in the property listing and our Terms and Conditions, rural villas in Andalusia are often located in mountainous areas and may be reached via steep or unpaved roads. While this adds to the authenticity and privacy of the surroundings, we understand that the drive can be challenging for some vehicles. We regret that one of your cars was damaged on the way.
The pool area is reached by a sloped path and is not advertised as accessible for guests with reduced mobility. We recommend contacting our team before booking if accessibility is a concern, so we can help identify a more suitable property.
The kitchen facilities, including the tabletop grill oven, are shown clearly in the published photos. We understand this may not have met your expectations for cooking for a large group.
We are very sorry to hear that a child was accidentally locked in a room. The owner was available to assist with any urgent issue, and we always encourage guests to notify us immediately so we can intervene.
As explained at check-in, the barbecue is not in use due to local fire safety restrictions. A portable electric grill is provided instead, as a safer alternative.
With regard to the lighting, internet, and mobile signal, please note that this is a rural property and the services are adequate for basic use, such as checking emails or light browsing. For stays requiring reliable remote connectivity, we recommend reaching out to our team prior to booking to receive appropriate guidance.
We regret that the experience did not match what you were expecting for a family holiday. However, no formal complaint was submitted to Ruralidays during your stay, which unfortunately limited our ability to address any of the issues on-site.
Thank you again for your comments.
Villa NOT as described.
Stayed (for 1 night out of 14) at Unbria del bonnet in Constantina. On arrival we were met by the owner whom we followed to the premises. We drove up the hillside, the terrain was horrendous, so much so we damaged our car. We arrived with 6 hungry children and were unable to properly cook the pizza we bought for them as there was no oven, a microwave sized “oven” was all we had and had to cut up the pizza to fit it in. It took 2 hrs to feed the kids! Steps everywhere and uneven, steep “paths” to the pool made it impossible for one of our party to use.
Most of the light bulbs were
out, the showers didn’t drain, the WiFi didn’t work, no lighting out doors, the “bbq” was shocking. The air conditioning, available in the lounge only, was older than me. We had to leave after one night, it was neither safe nor practical to stay there.
18 July 2025
Unprompted review
Reply from Ruralidays.com
Thank you for taking the time to share your experience. As already explained to the person that made the reservation, we are truly sorry to hear that your stay at the property did not meet your expectations, and we regret the inconvenience caused during your arrival and your short stay.
The access to the villa, as indicated on the listing, includes rural terrain typical of the Andalusian countryside. While such locations offer privacy and scenic views, the roads may be unpaved or uneven, especially in mountainous areas. We are sorry to hear that your car was damaged during the journey, and understand how upsetting that must have been.
Regarding the kitchen facilities, the property is equipped with a tabletop grill oven, as clearly shown in the photos on the listing. We understand that this made it difficult to prepare meals as planned, especially for a larger group.
The layout of the house and its surroundings includes steps and sloped paths, common in rural accommodations. Unfortunately, the house is not advertised as suitable for guests with reduced mobility, and we always encourage guests to contact us before booking if accessibility is a concern, so we can propose suitable alternatives.
We regret to hear about the issues you encountered with the lighting, the WiFi connection, shower drainage, and outdoor facilities. Please, note that the WiFi is available for basic use in rural areas (as per our Terms and Conditions), and the air conditioning is only provided in the lounge as described. Likewise, we are sorry that the outdoor barbecue did not meet your expectations—due to seasonal fire restrictions, an electric grill is provided as a safe alternative. This was offered and explained upon arrival.
Although we did not receive any formal complaint or request for assistance during your stay, which would have allowed us to act immediately, we are still very sorry that your experience led you to leave the property early.
Should you need any further clarification or assistance in the future, please do not hesitate to reach out to us.
Avoid, avoid, avoid.
Villa Umbria del Bonete - I booked through this company in March for a stay commencing on 18.7.25. The villa was not as described at all. The location was poor, and totally inaccessible on foot. The access road was unsuitable for most vehicles and our car was damaged on the way in. There was no outside lighting and we felt very unsafe. There was no oven to cater for 12 people, and just a tabletop grill which was not big enough for one pizza. We stayed one night and then left the property. I have contacted Ruralidays regarding this and requested a refund as the description is totally misleading, but they have refused this. Please do not book through this company.
EDITED due to response from Ruralidays:
The description of the villa is inaccurate and misleading. It does not state that the pool is accessed up a steep slope or steps. It does not state that the access road is up a steep slope and unsuitable for walking or most vehicles. It does not state that there is only a tabletop mini grill which is inadequate to cater for parties of up to 15, which apparently the villa can accommodate. It clearly states on the description that there is "an independent kitchen equipped with complete kitchenware, microwave, oven, ceramic hob, dishwasher and washing machine". There is no oven in the property, and we had no way of catering for our party, which included 6 children. These issues were raised with the owner and yourselves before we departed the property. I advised you and the owner that we would be leaving as the villa was not safe or suitable for our party. It is unreasonable for you to expect me to remain at the property and put my family at risk while you look into these issues raised, when there is little you can do to make the property suitable and safe.
21 July 2025
Unprompted review
Reply from Ruralidays.com
Dear Keri,
We are truly sorry that your experience did not meet your expectations. At Ruralidays, we are committed to providing accurate and transparent information about all our properties.
We would like to clarify that the location, equipment, and access conditions of the property are detailed on the listing, based on Google Maps data. As stated in our Terms and Conditions, rural and mountainous properties may include unpaved access roads.
The oven shown in the listing matches the one available at the villa, and all photos accurately reflect the property’s features.
In line with our Terms and Conditions, issues during the stay must be reported promptly to allow our team to intervene. Unfortunately, we were not informed in time to provide on-site assistance or consider alternative accommodation.
We regret that you chose to leave the property without giving us the opportunity to address the concerns. As such, and following our cancellation and complaints policy, we cannot offer a refund or compensation in this case.
Should you need any further clarification, we remain at your disposal.
Very easy process to book villa
15 July 2025
Reply from Ruralidays.com
Thank you for your lovely review!
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