Runpod Reviews 

343
•
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 151 reviews, reviewers had a great experience with this company. Many customers frequently mention that the platform is very easy to use, offering great prices and powerful GPU access for various machine learning and development tasks. People really enjoy the intuitive user-friendly interface and fast setup processes, making it extremely simple to navigate dashboards and quickly deploy workloads. However, some customers also noted recurring issues with GPU availability, unexpected server disconnections, and unexpected extra storage charges on inactive pods. Some reviewers were not happy with slow connection speeds, broken templates, and technical problems that made troubleshooting projects quite frustrating overall.

What people talk about most

User experience

People report ambiguous experiences with user experience, as many reviewers highlight a smooth, user-friendly... See more

Product

Reviewers highlight ambiguous aspects of product, with many customers praising the affordable GPU access,... See more

Service

Reviewers mention ambiguous feedback about service, with many customers praising the dependable... See more

Price

Customers had ambiguous experiences with price, as some reviewers found the costs to be very fair,... See more

Value for money

Users describe ambiguous interactions with value for money, as reviewers express deeply divided opinions.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

PODs are easy to create with the provide API. Calculations are stable. However, streamlined process to create a volume on a data center which has available resources matching the calculation needs is... See more

Rated 4 out of 5 stars

Very convenient, simple, rich. Only issue is gpu availability when there is huge demand. Please expand in north Africa :)

Rated 3 out of 5 stars

Good support service. Not enough GPU resources. Especially sovereignty (Canada) .But anywhere. Always waiting for free GPU. Solved by going to Modal. They have api client. Love it..lots of GPU serve... See more

Company replied


Company details

  1. Cloud Computing Service
  2. also in
  3. Computer Service
  4. Software Company

Written by the company

Runpod is the AI Developer Cloud for teams building, training, and scaling AI applications. Developers use Runpod to move from experiment to production in one platform, with Pods for building, Serverless for shipping inference workloads, and Clusters for scaling larger deployments. Runpod gives AI and ML builders access to GPU and CPU compute without forcing them into a heavyweight cloud workflow. Teams can launch GPU environments, bring their own containers and frameworks, deploy serverless GPU endpoints, manage storage, monitor workloads, and run closer to users across global regions. Runpod supports a broad range of GPU options, from workstation-class cards to high-memory accelerators, so developers can choose the right compute for prototyping, fine-tuning, inference, rendering, research, and production workloads. Runpod is built for developers who want infrastructure that stays out of the way. The platform supports common AI workflows such as model training, fine-tuning, image and video generation, LLM inference, agent systems, and compute-heavy applications. Startups, AI-native teams, researchers, and infrastructure teams use Runpod when they need flexible cloud compute, straightforward APIs, container control, and a path from early experimentation to production deployment. For product help, billing questions, platform status, and account support, visit runpod.io or contact support@runpod.io. Customers can also find platform updates and status information from the Runpod website.


Contact info

3.7

Average

TrustScore 3.5 out of 5

343 reviews

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Replied to 63% of negative reviews

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3.7

All reviews

(343)

177 reviews in the last 12 months

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Rated 5 out of 5 stars

People calling it a scam just don't know how to use it ⭐⭐⭐⭐⭐

RunPod works perfectly. Pay-per-second, great GPU selection, no hidden fees.

The negative reviews? Users who didn't read the docs or left their pods running for days wondering why they got charged.

Learn how ephemeral storage works, set spending limits, and you'll be fine. Not a scam – just user error.

1 May 2026
Unprompted review
Runpod logo

Reply from Runpod

Thanks for the review. Glad Runpod is working well for your GPU workflows. Your notes on spending limits and storage setup are useful context for builders evaluating the platform.

Rated 2 out of 5 stars

Low availability

Prices are increasing while availability is decreasing. And the site still needs work. It shows you available GPU that aren't.

29 May 2026
Unprompted review
Runpod logo

Reply from Runpod

Thanks for the candid feedback. GPU availability and accurate availability signals have real workflow impact, especially when you are trying to keep a job moving. We will route this to the team that works on capacity and marketplace availability.

If you are still blocked, contact support at https://contact.runpod.io with the GPU type, region, and workload details so the team can look at the specific case.

Rated 5 out of 5 stars

Overall good experience

Overall good experience. User-friendly interface. Clear posting of prices. Positive interaction with customer service. Responsive, courteous, and action-oriented to assist with the actual inquiries and concerns.

30 March 2026
Runpod logo

Reply from Runpod

Thanks for sharing this. Glad the interface, pricing clarity, and support experience have been working well for you.

Rated 1 out of 5 stars

The existing pod couldn’t even start…

The existing pod couldn’t even start because there’s no GPU. You have to delete it and rebuild with a different setup.
Download speeds are deliberately throttled — we’re talking just a few MB/s for a model.

Classic business tactic.
From my experience, teams like this tend to be short‑sighted, and I seriously question whether data stored on their platform is safe.

Overall, the experience is poor. Definitely not recommended.

29 May 2026
Unprompted review
Runpod logo

Reply from Runpod

Thanks for sharing the detail. A pod that cannot start, slow model downloads, and uncertainty around data safety are serious concerns, and we understand why that would make the experience frustrating.

We will route this feedback internally. If you are open to it, please contact support at https://contact.runpod.io with the pod, region, GPU type, and timeframe so the team can investigate what happened in your specific case.

Rated 2 out of 5 stars

Most of the cheap pods unavailable

It was really good initially, but lately none of the cheap community or security pods available, I subscribed to runpods because they have plenty of good pods available most of the times like less that $0.19 per hr. But looks like thats not the case anymore.

24 April 2026
Runpod logo

Reply from Runpod

Thanks for the feedback. Availability at specific price points is important for builders who choose Runpod for flexible GPU access, and we hear the concern that the experience has changed from what you expected.

We will route this to the team that works on capacity and marketplace availability. If you are still seeing this, support can review the specific GPU and region pattern at https://contact.runpod.io.

Rated 1 out of 5 stars

Pods always getting killed

Pods always getting killed. Unreliable

26 May 2026
Unprompted review
Runpod logo

Reply from Runpod

Thanks for taking the time to leave feedback. Pods getting killed can interrupt real work, and that is a frustrating experience.

If this is still happening, please contact support at https://contact.runpod.io with the pod ID, region, GPU type, and timeframe so the team can investigate the specific issue.

Rated 5 out of 5 stars

Easily the best I've used.

I've tried a few of these pod providers, I shan't name them because I don't think that's fair but this is by far the best so far. It's reliable, and when a gpu falls from availabilty it rebuilds it somewhere else easily, which is more than i can say for some others !
It's a little pricey for people like me who are just dabbling and trying to build a small second income, but I guess in the end you get what you pay for !

24 May 2026
Unprompted review
Runpod logo

Reply from Runpod

Thanks for the detailed review. Glad the pod experience and rebuild flow have been working well for your workflow. We also hear the feedback on pricing for smaller builders.

Rated 3 out of 5 stars

The service is not super consistent

The service is not super consistent, prices are creeping up, and the quality is going down. They have been talking about network drives that could deploy on any pod in any region since I joined but its still not a reality. The pods get bogged down when there is heavy traffic in a region. Idk. Some days there is no gpu availability for hours at a time. Known templates fail to deploy, even though the templates had not been changed since the last successful deployment. Uploads and downloads can be as low as 30kbps... making a seevice useless where loading a 30 gig model is common. They are making changes to deployment pages instead of addressing these issues.

20 May 2026
Runpod logo

Reply from Runpod

Thanks for the detailed review. You called out several areas that matter directly to production workflows: GPU availability, network storage, template reliability, regional load, and transfer speeds.

We will route this feedback internally so the right teams can review it. If any of these issues are still blocking you, please contact support at https://contact.runpod.io with the workload, region, GPU type, and timeframe.

Rated 1 out of 5 stars

RunPod: Where Persistence Goes to Die and Your Time Gets Fleeced

I would give zero stars if I could. I just spent over 50 hours and a pile of money trying to get a basic AI agent setup (OpenClaw) working with "persistent storage" on RunPod.

The marketing says Network Volumes give you reliable persistence.

The reality? A pathetic joke. Files kept installing to ephemeral locations that get wiped every single restart, no matter how many symlinks, PATH hacks, or support tickets I tried. I lost all progress multiple times, had to reinstall everything from scratch repeatedly, and spent hours manually typing long API keys because their web console is garbage.

Their own support team eventually just shrugged and said "try creating a new pod lmfao."

Meanwhile, I moved to Paperspace and had a fully stable, persistent setup in under 1 hour.

If you enjoy burning massive amounts of time and money on a platform that can't even deliver basic persistence correctly, RunPod is perfect for you. If you actually want your data and configuration to survive a simple restart like a normal product should, run away as fast as you can.

Save yourself the headache. RunPod is great for disposable GPU experiments. For anything serious that needs to actually persist? Absolute trash.

19 May 2026
Unprompted review
Runpod logo

Reply from Runpod

Thanks for the detailed feedback. Storage and persistence issues are painful because they can cost real time and work, and the support interaction you described is not the experience we want customers to have.

We will route this internally for review. If there is still an unresolved issue, please contact support at https://contact.runpod.io with the pod, volume, region, and ticket details so the team can take another look.

Rated 1 out of 5 stars

Terrible

Terrible, serverless workers are constantly throttled

6 May 2026
Unprompted review
Runpod logo

Reply from Runpod

Thanks for sharing this. Serverless performance issues can be difficult to diagnose without workload-specific context, and we understand the frustration when workers do not behave as expected.

Please contact support at https://contact.runpod.io with the endpoint, region, and timeframe so the team can review what happened.

Rated 1 out of 5 stars

Very bad experience

Very bad experience, my server got reseted twice when training a model because of a setting change in the run pod panel that made it crash. Do not recommend, I thought paying more for a more professional service wasn't worth but it actually is.

2 May 2026
Unprompted review
Runpod logo

Reply from Runpod

Thanks for taking the time to share what happened. Losing progress during model training is a painful experience, especially when it appears connected to a setting or pod behavior.

If this issue is still unresolved, please contact support at https://contact.runpod.io with the pod, region, GPU type, and timeframe so the team can investigate the specific case.

Rated 1 out of 5 stars

Sudden billing spike on serverless endpoints — no clear explanation

We’ve been running a few serverless endpoints that were deployed about a month ago. Everything was stable and working as expected — no changes, no redeployments, no config updates.

Suddenly, we saw a sharp spike in billing over a short period. After reporting the issue, things returned to normal without us doing anything.

Instead of addressing the issue, they’re offering small credits, which don’t address the core issue.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

I've tried several GPU rental providers…

I've tried several GPU rental providers but Runpod stands out - for the UX of their console and their great community. They also offer loads of useful tools and have almost perfect documentation if you are the kind to prefer self-help like me.

22 April 2026
Rated 1 out of 5 stars

End of Honest Business Model

Honestly, it seems like the era of runpod being a good product is over. In the matter of a few tens of hours, they raised spot prices by 25%, then removed them entirely, then brought them back gated behind API. The spot functionality wasn't technical debt nor troublesome for the web UI; it was a simple plug and play with other HTML elements already on dashboards. This move then can be seen as nothing more than an choice to intentionally add layers of friction and abstraction so as to reduce the value of their product to their consumer base. It comes with a rotten smell for company incentives.

23 April 2026
Unprompted review

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