Runna Reviews 

1,114
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, most reviewers were somewhat happy with their experience overall. Many consumers find the application very easy to navigate, deeply appreciating the customized training plans and seamless integration with smartwatches during daily runs. People frequently mention that the well-structured workouts help them stay motivated, track their pace accurately, and progress steadily toward their personal fitness goals. However, some customers also noted significant issues with customer support and rigid subscription management policies. Several users experienced frustrating difficulties obtaining timely responses from support agents when attempting to resolve billing problems or account questions. Others expressed disappointment regarding inflexible training schedules that do not easily adapt to unexpected injuries or personal circumstances.

What people talk about most

User experience

Customers had ambiguous experiences with user experience, often praising the structured plans, easy Apple... See more

Application

Reviewers highlight ambiguous aspects of application performance, as consumers praise the structured training... See more

Product

Users describe ambiguous interactions with product, as many reviewers praise the customized training programs... See more

Customer service

Reviewers express deep dissatisfaction with customer service, noting that people experience delayed replies,... See more

Subscription

People report negative experiences with subscription, frequently highlighting difficulties with canceling... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the app, tailored training to your running level, good motivation for preparing for events. Something features limited like showing active run on phone and apple watch simultaneously if phone s... See more

Company replied

Rated 4 out of 5 stars

I love the Runna App, so far I appreciate the accuracy in tracking my running distance and pace while I am training.i would give it 5 stars if I could track other workouts including walking and if it... See more

Company replied

Rated 4 out of 5 stars

Best running coaching app by far. Running programs are well customized and adjust well to improving fitness over time. I am Missing the ability to create custom runs (Intervall, etc). At this price t... See more

Company replied

Rated 4 out of 5 stars

Great app, but lacking some crucial features, such as the option to pause the program to account for sickness and injury, or the option to abandon a workout and start over.


Company details

  1. Physical Fitness Program
  2. also in
  3. Fitness class
  4. Personal Trainer
  5. Running Club
  6. Running Store
  7. Women's Personal Trainer

Written by the company

Take your running to the next level with Runna. Runna is a personal running coach in your pocket. We provide world-class training, coaching and community for everyone, whether you're improving your 5k time or training for your first marathon.


Contact info

3.5

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 2 weeks

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3.5

All reviews

(1,114)

67 reviews in the last 12 months

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Rated 4 out of 5 stars

I bought a Runna subscription as a gift…

I bought a Runna subscription as a gift for my wife some time ago. I was requested to use the same gift idea again as she found it very useful indeed!

29 July 2024
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Reply from Runna

Hey Vasco, thank you for your review. We are thrilled to hear that your wife is enjoying training with us and the gift cards are going down well! We hope her training is going well! Thank you once again for your wonderful review.

Rated 5 out of 5 stars

Great Runna shorts

Great Runna shorts , my 2nd pair so I can always have a pair ready to go ,

28 July 2024
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Reply from Runna

Hi John, thanks for taking the time to share your feedback! We're so glad you love your new Runna shorts! Hope they take you on some amazing runs and keep up your running journey!

Rated 5 out of 5 stars

This app is amazing!!

This app is amazing!!! Never ever have to do a boring run again!!!! Now the AI is gonna change the game!!

27 July 2024
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Reply from Runna

Thanks for taking the time to share your feedback, Emma! So glad to hear that you're loving training with Runna! We want to make running training enjoyable, effective and easy for you! The Runna AI Pace Adaptability is just one of our new and upcoming features to help personalise things even further for you, so keep up to date on the app store and we'll keep supporting you on your running journey! Happy running!

Rated 5 out of 5 stars

Great as a guided program

This app is great for people who need guidance with increasing their distance and pace. The pace setter telling me when to go faster or slower is really helpful and I enjoy the variety within my program. Spotify playlists provide soundtracks and warm up/cool downs are included.
I paid for a subscription after a free trial.

25 July 2024
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Reply from Runna

Thank you for taking the time to share your feedback with us, Suzanne, we really appreciate it! Thanks for your kind words and glad that you're loving Runna and training with us! We can't wait to hear about your goals and successes too!

Rated 5 out of 5 stars

One of the best running decisions I have made

Despite being a member of a local running club, Runna has enhanced my training. It has managed to motivate me into pushing me out of my comfort zones and habits.

14 July 2024
Unprompted review
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Reply from Runna

Hi Sonya, thanks for your feedback! So glad to hear that you've found that next level by training with Runna, and we can't wait to help you continue reaching those lofty goals! Best of luck with whatever you are training for, and happy running!

Rated 5 out of 5 stars

It was easy to purchase a gift card for…

It was easy to purchase a gift card for my loved one who wants to start running.

24 June 2024
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Reply from Runna

Thanks for your review, William! We appreciate you taking the time to share your feedback and hope your loved one enjoys starting their running journey, training with Runna!

Rated 3 out of 5 stars

Great interface and usability, but

Great interface and usability but the lack of performance based interaction means the experience isn't much different from any plan you can find online.

26 June 2024
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Reply from Runna

Hi Lewis, thank you for taking the time to share your feedback with us! We take the time to read every review and appreciate you writing in!

We'd love to know more about the "lack of performance based interaction" as we're always looking for ways to improve the Runna app and your experience! We build plans with progression tailored to you and your goals, based on your Running Ability, Training Mode, Duration of plan and number of runs and much more! We're also about to release our new Pace Adaptability feature which will even more smoothly help to adjust your plan based on recent performances in your harder workouts too!

Please feel free to contact our in-app Support tab to let us know any further feedback on the above! Thanks again for your review

Rated 5 out of 5 stars

Former Collegiate Runner Loves this app!

As a former NAIA collegiate runner, this has been the best app since I have graduated.The custom and thorough plans to match my fitness have increased my motivation and commitment tenfold. Great app!

30 June 2024
Unprompted review
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Reply from Runna

Hi Andrew, thanks for taking the time to share your feedback! Love to hear that you're having a great experience with Runna, and glad we can help you with that motivation and staying committed to your goals!
Coming out of the NAIA system, we're sure you set lofty goals and hope you have every success and enjoyment with your running!
Thanks again for your review!

Rated 5 out of 5 stars

If I had to delete every app from my…

If I had to delete every app from my phone but one, I’d keep this one

20 June 2024
Unprompted review
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Reply from Runna

Thanks for taking the time to share your feedback with us Emily! We really appreciate you taking the time to do so, and love to hear that you are loving Runna! Best of luck with your plan and happy running!

Rated 4 out of 5 stars

God solution for people who doesn't know how to plan their run

It’s a really good app to plan your race training. I’m still on week 5, so maybe a bit earlier to give a verdict, but so far I’m happy

27 May 2024
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Reply from Runna

Thanks for taking the time to share your feedback with us María!

Hope your training continues to go well, that you love your Runna plan and best of luck for your upcoming race! Please get in touch with us in-app, or in our new Community section if you need support or to interact with others training for the same event!

Rated 5 out of 5 stars

Perfect application

Perfect application. I rediscovered the desire to run.

26 May 2024
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Reply from Runna

Thanks for the kind words M K! Glad to hear you've rediscovered that passion and best of luck for whatever you choose to train for!

Good luck from everyone in the Runna team and happy running!

Rated 5 out of 5 stars

Best running app!

I love this app! I was first scared to start my running journey/training but the app really makes their workout structured and fit to your goals

27 May 2024
Unprompted review
Rated 5 out of 5 stars

Best workout app for running

Great app with different plans and nice variation in workouts. Exactly what I was looking for to combine running, strength and flexibility exercises without overdoing it.

18 May 2024
Unprompted review
Rated 5 out of 5 stars

I love that the programs and everything…

I love that the programs and everything offered are tailored specifically to me and how I want to train. I also love the syncing with my Garmin device. Overall, I have had a wonderful experience using this app and plan to continue using it for every facet of my running journey.

25 April 2024
Rated 5 out of 5 stars

Worth every single penny!

“what an absolute con.. you can find these plans online” is what I would say to myself.

I signed up for the Stockholm marathon in 2023, with an aim of a Sub 4 hour. I printed a plan online, and worked hard to that, never missing a run, always following it. I finished with a 4:20:33 felt really disappointed.

From there I signed up to a half aiming to beat my PB of 1:55hrs. I used Runna and finished with a 1:46hrs. Since then I have used Runna religiously, using just a simple baseline plan, a 10k plan, to my recent marathon plan. I love the variation of the runs, the ease of the app onto my watch and the explanations given prior to runs to help me understand what I am doing. My running felt stronger than ever and my times were as good as I’d ever seen.

I started training for the Manchester Marathon in December, and genuinely laughed (and text friends laughing) that Runna thought I could do a 3:30hrs in 16 weeks. Nevertheless, I stuck with the plan.. as the weeks went on, so did my belief, I ran the Manchester Marathon on Sunday in a time of 3:28:20!

I used to consider myself as far away from a Runna customer as you might imagine.. now, I wouldn’t run without it.

17 April 2024
Unprompted review
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Reply from Runna

Thanks so much for the kind words, Jack!! Great to hear you're enjoying Runna. Big congratulations on the result.

Rated 2 out of 5 stars

Let me down on marathon day

I give 2 star as I found the training plan very useful, however it let me down a couple of times on training with regards to recording my runs and accuracy. I was told the app under went an update and it wouldn’t happen again.

However on Sunday i ran Brighton marathon and the distance was showing correctly on my watch however what it was telling me In my ear was completely out, I didn’t get to listen to any of my music as it continued to tell me to either slow down or speed up constantly where it was getting my pace completely wrong. It was also telling me the incorrect distance. The last 12k I had to push through an injury so I wasn’t running as fast as planned so being told to speed up repeatedly over and over for an hour as well as battling through a lot of pain was just torture. You must sort this out, i would not want this to happen to anyone else and it effect there marathon experience like it did mine.

7 April 2024
Unprompted review
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Reply from Runna

Sorry we let you down on Marathon day, Katherine. We fully appreciate that's not ideal and we're working hard to improve the audio-cues in our app to help you with this. Audio-cues are tricky on race day due to the amount of people in the surrounding area that impacts your GPS! If you'd like to email us at sambarrett@runna.com we can take a proper look into what happened.

Our apologies.

Rated 5 out of 5 stars

Runna app = Half Mara PB ✨

Used the Runna app to train for my recent half marathon and it helped me get a PB :) found it easy to use and loved that it told me if I was running too fast or too slow and I liked the different diversity of runs it set for me so I didn’t get bored. Have recommended to many people. Will use again in future training and good that I could get a free 2 weeks to use it initially. Excellent!! ⭐️⭐️⭐️⭐️⭐️

31 March 2024
Unprompted review
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Reply from Runna

Glad you like it, Jo! Thanks for the kind words!

Rated 5 out of 5 stars

Not just a running app

The strength and conditioning videos are really easy to follow and varied everyday so I don’t get bored of working out.
I love the different run options every week. It never seems too much but also is enough to improve my strength and speed.
For the first time in years I’m seeing my running improve!
Thank you Runna team.

17 March 2024
Unprompted review
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Reply from Runna

Thanks for taking the time to leave a review Ann-Marie. It's much appreciated. We hope you're well!

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