Runna Reviews 

1,114
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, most reviewers were somewhat happy with their experience overall. Many consumers find the application very easy to navigate, deeply appreciating the customized training plans and seamless integration with smartwatches during daily runs. People frequently mention that the well-structured workouts help them stay motivated, track their pace accurately, and progress steadily toward their personal fitness goals. However, some customers also noted significant issues with customer support and rigid subscription management policies. Several users experienced frustrating difficulties obtaining timely responses from support agents when attempting to resolve billing problems or account questions. Others expressed disappointment regarding inflexible training schedules that do not easily adapt to unexpected injuries or personal circumstances.

What people talk about most

User experience

Customers had ambiguous experiences with user experience, often praising the structured plans, easy Apple... See more

Application

Reviewers highlight ambiguous aspects of application performance, as consumers praise the structured training... See more

Product

Users describe ambiguous interactions with product, as many reviewers praise the customized training programs... See more

Customer service

Reviewers express deep dissatisfaction with customer service, noting that people experience delayed replies,... See more

Subscription

People report negative experiences with subscription, frequently highlighting difficulties with canceling... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the app, tailored training to your running level, good motivation for preparing for events. Something features limited like showing active run on phone and apple watch simultaneously if phone s... See more

Company replied

Rated 4 out of 5 stars

I love the Runna App, so far I appreciate the accuracy in tracking my running distance and pace while I am training.i would give it 5 stars if I could track other workouts including walking and if it... See more

Company replied

Rated 4 out of 5 stars

Best running coaching app by far. Running programs are well customized and adjust well to improving fitness over time. I am Missing the ability to create custom runs (Intervall, etc). At this price t... See more

Company replied

Rated 4 out of 5 stars

Great app, but lacking some crucial features, such as the option to pause the program to account for sickness and injury, or the option to abandon a workout and start over.


Company details

  1. Physical Fitness Program
  2. also in
  3. Fitness class
  4. Personal Trainer
  5. Running Club
  6. Running Store
  7. Women's Personal Trainer

Written by the company

Take your running to the next level with Runna. Runna is a personal running coach in your pocket. We provide world-class training, coaching and community for everyone, whether you're improving your 5k time or training for your first marathon.


Contact info

3.5

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(1,114)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product and responsive team

Great product and responsive team. Looking forward to seeing all future developments!

17 November 2023
Runna logo

Reply from Runna

Thank you so much for this incredible feedback! We really value this and we can't wait to continue supporting your training! Your ongoing support means a lot to us.

Rated 5 out of 5 stars

Runna is a game-changer!

Runna makes running an even more enjoyable experience. The app is fantastic, full of incredible information about everything running related. I love how tailored to my running level the workouts are. The fact that I can even have strength and conditioning added to my weekly training sessions makes a lot of difference. I also love the insights from the coaches! By the way, how amazing it is to be able to reach out to the Runna coaches via an in app chat, at any time, to ask any running related questions, and they will certainly answer them all as quickly as possible. I highly recommend this app to anyone who loves running, regardless of their level of experience. Runna is definitely a game-changer! 🏃🏻‍♀️

21 November 2023
Runna logo

Reply from Runna

Thank you so much for this incredible feedback! We really value this and we can't wait to continue supporting your training! Your ongoing support means a lot to us.

Rated 5 out of 5 stars

Runna sweatshirt

Excellent quality product, comfortable, well designed with fast delivery. Would definitely recommend.

19 November 2023
Runna logo

Reply from Runna

Thanks so much Michael - so please you are loving our merch!

Rated 5 out of 5 stars

Runna makes my runs easy

Runna makes my runs easy. As a beginner, I find it really hard to follow traditional plans and Runna solved that for me. Also, as a freelancer, I have a hard time attending any in-person group trainings given my ever-changing schedule. Again, Runna solved that for me as I can have my training in my pocket and I can easily adjust that to my schedule.

25 November 2023
Unprompted review
Runna logo

Reply from Runna

Thank you for this lovely feedback! We really value this. Your ongoing support means a lot to us.

Rated 5 out of 5 stars

Half marathon plan

I have been using Runna for the past 8- weeks after previously using Couch to 5K. It has provided the perfect transition to half marathon training.

The flexibility to change workout days is really helpful to fit into a hybrid work pattern. Additionally the audio throughout the run has significantly helped me to stay on pace and see really great improvements.

22 November 2023
Unprompted review
Rated 5 out of 5 stars

Great app to plan your training and more

I've been using Runna for 4 and a half months now and I have not been disapointed! I completed 4 programs so far and in the middle of a 5th one at the moment and I reached my goals each time, improving alot each time. Tips and directions really help to not overdo anythin. The app also helps staying motivated.

20 July 2023
Rated 5 out of 5 stars

Great workout mix and top support team

I've been using Runna for almost 4 weeks now, following their Running Maintenance Plan, and loving especially the mix of running and strength workouts tailored to your own fitness level. Also big shout out to the lovely support team who helped me resolve an issue with the payment very quickly and were super nice and helpful. 10/10 recommend so far :)

20 October 2023
Rated 5 out of 5 stars

Really well thought out app

Really well thought out app - I'm still in the two week trial but will definitely sign up - was feeling a bit lost with motivation for mid-week runs so it's great to not have to make a decision about what to do, just follow the instructions as if you were running with a coach. The disembodied voice from my watch is a bit odd, and hard to hear what he's saying - hoping I can get that through my headphones. Large number of articles and videos with advice and stretch/pilates which is great.

5 October 2023
Unprompted review
Rated 5 out of 5 stars

Trust the process!!

Trust the process!!
I was slightly skeptical about the paces Runna set for me. I’ve just finished the 10k plan, stuck to every run and went from a 59 minute 10k to 49 minutes. Such a vast improvement and the most important thing - I’m loving every second. Also love the stretch classes uploaded on YouTube - had a slight niggle in my knee but these have helped massively. Well done Runna!

24 September 2023
Unprompted review
Rated 5 out of 5 stars

Puts the fun back into run!

I just completed my first 12k fun run. To prepare, in the 9 weeks prior I used Runna. This was the first training app I have used. It waseffective, interesting, motivating and very helpful. The individual support was great. The training programme was safe, well informed and based on excellent science. The articles were helpful. The ease of use was great. The playlists were a bonus. I would highly recommend this app if you are looking to build your fitness through running.

22 July 2023
Runna logo

Reply from Runna

Thanks so much for this feedback! We are so happy to hear how much you're enjoying your training with Runna. Keep up the incredible work Krista.

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