Pros - wide range of designs, some really original patterns and I genuinely love some of the purchases I've made. Responsive customer service and I've had no problems with the returns process when... See more
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Review summary
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Ive ordered twice with Runaway. I love their designs. They do have a strict return policy, but thats the chance you take with these sites. Most places don't return sale items. But heir prices... See more
Company replied
-Didn’t like the quality or the fit -Had to pay a card fee to return (as oppose the this value being taken off my total return) -Had to print the label out myself rather than having a code to sc... See more
Company replied
I've ordered from the website directly a few times (their clothes are also available on revolve.com, which is a very reputable and large site), and I've had a good experience each time. I received the... See more
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Company details
Written by the company
Runaway The Label is an Australian fashion brand inspired by a love of fashion, beauty, travel, culture and you! Runaway with us x @runawaythelabel | #runawaywithme
Written by the company
Contact info
2.9
Average
3K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excessive customs charges
Excessive customs charges. I bought a 40-euro shirt and they charged me 31 euros in customs. It's a complete scam. Order #128861adenas. No one answers my complaint.
26 August 2025
Unprompted review
Reply from Runaway The Label
Hi,
I’m sorry to hear that the import duties and taxes came as a surprise. When ordering from overseas, customers may be charged fees by their country’s customs authorities.
For more details, please take a look at our shipping information page here:
https://runawaythelabel.com/pages/shipping-returns
As stated there, Runaway The Label isn’t able to cover any import duties or taxes, as these charges are set and collected by your local Customs office. Unfortunately, we have no control over these fees.
Because these costs vary by location, we recommend contacting your Customs Office directly for specific information about any charges you may incur.
Thank you for your understanding and feedback.
Kindest regards,
Runaway The Label
The men’s shirt have poor fit for those under 6ft, refund is instore credit only
I purchased a shirt and have been disappointed every step of the way. I am 5’10’’ and 155lbs. I purchased an XS shirt and it falls down past my thighs. I like the oversized fit but this looks like a dress on me. Upon trying to return the shirt I found they only do refunds for instore credit, so I guess I can buy another shirt that doesn’t fit me…. Horrible experience. I will not be shopping here again.
8 August 2025
Unprompted review
Reply from Runaway The Label
Hi,
Thank you for taking the time to share your experience with us at Runaway The Label. I’m truly sorry to hear that things didn’t go as expected.
I’d really love the opportunity to look into this further and help make things right. When you have a moment, please email us at sales@runawaythelabel.com with your name, order number, and the email used at checkout so I can investigate this for you as soon as possible.
Thank you so much for your patience and understanding — we genuinely appreciate it.
Warmest regards,
Runaway The Label
They won't help, not the real deal. False brand.
Customer Service responds but blatantly ignores the content in the email, I have had issues getting actual responses from anyone at the company. I have tried everything - such poor service from what seemed like a luxury brand, so disappointing and frustrating when you just need some help. *Edit: After emailing daily, and chatting daily, I finally got a response and a resolution. Their customer service is subpar in comparison to their brand. Products are also lacking quality in comparison to the price. Overall, I would not recommend. If you must buy from their brand I would suggest getting it from Revolve instead as their service and returns is 10/10 you won't have to deal with the same frustrations I did.
18 August 2025
Unprompted review
Reply from Runaway The Label
Hi ,
Thank you for taking the time to share your review of Runaway The Label.
We’re truly sorry to hear that you were disappointed with your experience. Your feedback is very important to us, and we’ve passed it along to our management team for review, as we are always looking for ways to improve.
I can see that you were issued a refund for the faulty items you received, and you are welcome to return the remaining items in your order through our return portal if you wish. From our records, each enquiry was handled in line with our policies, but we are sorry if it didn’t feel that way from your perspective.
We genuinely appreciate your support and hope we’ll have the opportunity to provide you with a more positive experience in the future.
Kindest regards,
Runaway The Label
My dress was so stunning & amazing…
My dress was so stunning & amazing quality, I actually wore it to a Mayoress Ball & received so many compliments on it.
20 July 2025
Reply from Runaway The Label
Hi Uma,
Thank you so much for taking the time to share your kind words — it truly means the world to us!
We’re so grateful for your love and support of Runaway The Label. It’s amazing customers like you that inspire everything we do.
We absolutely love seeing you in our pieces, so don’t forget to tag us @runawaythelabel — we can’t wait to see how you style it!
With love,
The Runaway The Label Team
-Didn’t like the quality or the fit
-Didn’t like the quality or the fit
-Had to pay a card fee to return (as oppose the this value being taken off my total return)
-Had to print the label out myself rather than having a code to scan at the post office
-customer service team weren’t very helpful
Not a great experience for my first time shopping there
21 July 2025
Reply from Runaway The Label
Hi Molly,
Thank you for taking the time to share your feedback with us.
We’re really sorry to hear about your experience, and please know that we take all customer concerns seriously. Your satisfaction is important to us, and we’re always striving to improve wherever we can.
We do have a returns policy in place to help ensure a smooth experience, and you can find all the details on our website, including the steps to follow if you need to return an item.
We truly appreciate your support and hope we have the chance to provide you with a more positive experience in the future.
Kindest regards,
Runaway The Label
Extremely disappointed !!
Extremely disappointed with the service! A product I ordered is terrible quality and fabric! Let alone the quality of the product being so poor, they have been extremely unhelpful in resolving the issue with either a return or replacement item. To pay $150 for a product that is far from acceptable is not okay.
13 August 2025
Unprompted review
Reply from Runaway The Label
Hi Gemma,
Thank you so much for taking the time to share your experience with us at Runaway The Label. I’m truly sorry to hear that things didn’t go as smoothly as expected.
I’ve looked into the situation, and I’m happy to see that we’ve been able to resolve this for you!
Your feedback means a lot to us, and we’re so grateful for your continued support. We hope your next experience with us is nothing short of perfect!
Kindest regards,
Runaway The Label
Complex returns, no follow up, no credit, arrogant staff.
Followed all of their complicated return processes, submitted through the portal, paid for my return shipping, returned goods to their facility 5th August and they havent even given me credit or notice of return. Ive followed up with their team multiple times to follow up on their own processes - it's really disgusting service and an insult to their customers. Please do not buy from here it's a faff around, waste of money for average goods, bad sizing and no refunds or even promised credit. You basically have to beg them for the bare minimum.
11 August 2025
Unprompted review
Reply from Runaway The Label
Hi Elle,
Thank you for taking the time to share your review of Runaway The Label.
We’re truly sorry to hear that you were disappointed with your experience.
I can see your store credit has been resent to you today - We acknowledge that customers may not happy with our 2 - 10 business day return processing times, we are working on improving this experience for our customers.
We genuinely appreciate your support and hope we have the opportunity to provide you with a more positive experience in the future.
Kindest regards,
Runaway The Label
One very helpful staff member who went…
One very helpful staff member who went to look for a dress that was showing none available online and found one left. Big help as it was for a bridesmaid.
18 July 2025
Reply from Runaway The Label
Hi Yonica,
Thank you so much for your lovely message!
We’re absolutely thrilled to hear that you had such a great experience with our customer service team. Delivering exceptional service is so important to us, and it means the world to know we hit the mark for you.
We truly appreciate your support and can’t wait to welcome you back again soon!
With love,
Runaway The Label
Shocking online site
Shocking online site. They didn’t post my order out for 11 days! I had ordered it for an event. They don’t have refunds either so now I have a credit. They also were out of something they had advertised and just refunded me after the rest was delivered. Really awful service. Sadly, I have to order with them again to use up my credit.
25 July 2025
Unprompted review
Reply from Runaway The Label
Hi Georgia,
Thank you for taking the time to share your experience with us at Runaway The Label. I’m truly sorry to hear that things didn’t go as expected.
I’d really love the opportunity to look into this further and help make things right. When you have a moment, please email us at sales@runawaythelabel.com with your name, order number, and the email used at checkout so I can investigate this for you as soon as possible.
Thank you so much for your patience and understanding — we genuinely appreciate it.
Warmest regards,
Runaway The Label
This company doesn’t even deserve 1…
This company doesn’t even deserve 1 star, if I could give minus stars, I would.
Myself and three other bridesmaids ordered brand new $159 Gia dresses from the bridesmaid collection, and the quality was downright embarrassing. The second-hand dress one of my friends bought of the same dress, made the “brand new” ones look like they came from a bargain bin. These dresses were flimsy, cheap, and horribly made. I’ve seen better quality from Shein at the bottom of a clearance rack in Kmart.
When we complained, we were insulted with the claim that the new material was “better quality” than the old. What a joke. The fabric felt like stiff plastic, the seams stuck out in weird, pointy lumps, and instead of owning up to their shoddy workmanship, they actually blamed our bodies for “not fitting them properly.”
We requested a refund for our unworn dresses (tags still attached), but Mia was rude, dismissive, and has since ghosted us, ignoring four emails. Now, with less than a month until the wedding, we’ve had to waste even more money replacing these worthless rags.
This business sells overpriced garbage, lies about quality, and treats customers like a nuisance the second they’ve got your money. The lack of professionalism is disgusting. Avoid this company like the plague .. unless you enjoy throwing your cash away on trash and being treated with total contempt.
9 July 2025
Unprompted review
Reply from Runaway The Label
Hi Hannah,
Thank you for taking the time to share your experience with us at Runaway The Label. I’m truly sorry to hear that things didn’t go as expected.
I’d really love the opportunity to look into this further and help make things right. When you have a moment, please email us at sales@runawaythelabel.com with your name, order number, and the email used at checkout so I can investigate this for you as soon as possible.
Thank you so much for your patience and understanding — we genuinely appreciate it.
Warmest regards,
Runaway The Label
Slow slow slow
Slow slow slow- they pack slow and send slow- it took 10 workings days just to have my order shipped! I have given them 3 chances and I wont be back. Wrong dresses sent, took money and didn't have the dresses and lastly it states express delivery but doesn't state it takes two weeks to pack it.
28 July 2025
Unprompted review
Reply from Runaway The Label
Hi Ray,
Thank you for taking the time to share your experience with us at Runaway The Label. I’m truly sorry to hear that things didn’t go as expected.
I’d really love the opportunity to look into this further and help make things right. When you have a moment, please email us at sales@runawaythelabel.com with your name, order number, and the email used at checkout so I can investigate this for you as soon as possible.
Thank you so much for your patience and understanding — we genuinely appreciate it.
Warmest regards,
Runaway The Label
Great quality dress and good…
Great quality dress and good communication from the admin team.
18 July 2025
Reply from Runaway The Label
Hi Tania,
Thank you so much for taking the time to share your kind words — it truly means the world to us!
We’re so grateful for your love and support of Runaway The Label. It’s amazing customers like you that inspire everything we do.
We absolutely love seeing you in our pieces, so don’t forget to tag us @runawaythelabel — we can’t wait to see how you style it!
With love,
The Runaway The Label Team
Low quality operations and clothing fits
I'm really disappointed by the customer experience from this brand. Honestly, I don’t understand how they have repeat customers.
I measured myself carefully using a tailor’s tape and compared the results against their size charts before ordering. Despite this, only one of the three items I purchased fit — and even that was too big. The other two didn’t match the size chart at all, especially around the waist, and couldn’t be done up properly.
To make matters worse, Runaway’s support team refused to offer a size exchange or credit on one of the items, claiming it was a final sale. But I ordered it in good faith based on the size chart they provided — which clearly doesn't reflect the actual fit. This kind of refusal is not only unfair for an online retailer, it falls short of what should be standard practice under consumer law. I wasn’t even asking for a refund — I just wanted to wear the item I paid for.
The other two items were only eligible for store credit, and no refunds, which adds to the frustration — especially since these terms are buried in their website. Now that I know their sizing is unreliable, how am I supposed to confidently place another order? And with return shipping costs falling on the customer, I'm effectively losing money every time their products don’t fit — which seems highly likely based on this experience.
Overall, it feels like the people running this business have little regard for product quality, transparency, or customer satisfaction. I would strongly recommend shopping with one of the many other online retailers who treat their customers fairly and stand behind what they sell.
1 August 2025
Unprompted review
Reply from Runaway The Label
Hi Elle,
Thank you for taking the time to share your review of Runaway The Label.
We’re truly sorry to hear that you were disappointed with your experience. Please know that your feedback is very important to us, and we’ve passed it along to our management team for review as we’re always looking for ways to do better.
We genuinely appreciate your support and hope we have the opportunity to provide you with a more positive experience in the future.
Kindest regards,
Runaway The Label
Top quality
I have bought from runaway the label many times and the clothes are always beautiful, high quality and received so quickly. Love your work
28 July 2025
Unprompted review
Reply from Runaway The Label
Hi Ellie,
Thank you so much for taking the time to share your positive experience with us — your kind words truly mean the world to our team!
We’re so grateful for your support and absolutely love having you as part of the Runaway community.
We can’t wait to serve you again soon!
With love,
Runaway The Label
Gorgeous clothes, amazing service
I recently ordered from Runaway The Label for my Europe trip and couldn’t be happier! Their customer service team was incredibly responsive and helpful, quickly sorting out my queries. The dispatch and delivery were impressively fast – perfect when you’re on a tight schedule.
The clothes are absolutely gorgeous – stylish, flattering, and made from really pleasant fabrics that feel great to wear.
One thing to keep in mind: they don’t offer refunds, only store credit. So if you need to exchange a size or style, allow some extra time for the return to be processed. Otherwise, you might end up with a fair bit of credit like me:)
All in all, highly recommend – just read the returns policy before ordering. Will definitely be shopping with them again!
9 July 2025
Unprompted review
Reply from Runaway The Label
Hi Kateryna,
Thank you so much for taking the time to share your kind words — it truly means the world to us!
We’re so grateful for your love and support of Runaway The Label. It’s amazing customers like you that inspire everything we do.
We absolutely love seeing you in our pieces, so don’t forget to tag us @runawaythelabel — we can’t wait to see how you style it!
With love,
The Runaway The Label Team
Amazing customer service
Amazing customer service! The team were friendly, responsive, and went above and beyond to help with my order. The quality of the clothing is just as impressive—I’ll definitely be shopping here again!
22 July 2025
Unprompted review
Reply from Runaway The Label
Hi Sarah,
Thank you so much for taking the time to share your kind words — it truly means the world to us!
We’re so grateful for your love and support of Runaway The Label. It’s amazing customers like you that inspire everything we do.
We absolutely love seeing you in our pieces, so don’t forget to tag us @runawaythelabel — we can’t wait to see how you style it!
With love,
The Runaway The Label Team
Absolute scam of a company
Absolute scam of a company. They bury the fine print of no refunds deep in their checkout flow, which is highly deceitful and unacceptable for an Australian company that’s subject to more stringent consumer protection standards than a US one. Their clothes are HORRIBLE quality and look way cheaper and misleading than they do online, which doesn’t justify the premium price point similar to Revolve which actually has great quality clothes. Highly recommend filing a credit card dispute under the code “I was charged a higher amount than expected” and submitting evidence of their checkout flow fine print and undisclosed return shipping fee that’s $40+ USD for polyester.
15 July 2025
Unprompted review
Reply from Runaway The Label
Hi Sneha,
Thank you for taking the time to share your feedback with us.
We’re really sorry to hear about your experience, and please know that we take all customer concerns seriously. Your satisfaction is important to us, and we’re always striving to improve wherever we can.
We do have a returns policy in place to help ensure a smooth experience, and you can find all the details on our website, including the steps to follow if you need to return an item.
We truly appreciate your support and hope we have the chance to provide you with a more positive experience in the future.
Kindest regards,
Runaway The Label
Reply from Runaway The Label
Hi Rasha,
Thank you so much for sharing your experience with us!
We’re so happy to hear that you received timely updates and that your order arrived quickly — that’s exactly what we aim for! Your kind words mean a lot, and we truly appreciate your support.
Enjoy your new piece — we hope you absolutely love it!
We can’t wait to have you shop with us again soon.
With love,
Runaway The Label
Amazing quality and great service…
Amazing quality on the clothes I have purchased so far.
I am leaving for Europe on Sunday night, really needed the items to arrive before I left. The customer service team helped ensure that the clothes arrived in time for me to take overseas.
Very helpful and quick on communication
9 July 2025
Unprompted review
Reply from Runaway The Label
Hi Petar,
Thank you so much for your lovely message!
We’re absolutely thrilled to hear that you had such a great experience with our customer service team. Delivering exceptional service is so important to us, and it means the world to know we hit the mark for you.
We truly appreciate your support and can’t wait to welcome you back again soon!
With love,
Runaway The Label
DO NOT BUY NO REFUNDS AND YOU PAY CRAZY EXPENSIVE SHIPPING!!
Not even bothering to attempt to return the dress I bought that doesn’t fit. They want $46 of the $189 I spent for me to ship it back ONLY to get a store credit. I will sell the dress on PoshMark to recoup more money than I would get with this company. I’ve never run into a retailer who doesn’t offer refunds and return labels included. BEWARE of this website!!!!!
9 July 2025
Unprompted review
Reply from Runaway The Label
Hi Dianna,
Thank you for sharing your concerns.
We understand how important a smooth return process is and apologise for any frustration caused.
Our return policies, including shipping costs and store credit options, are clearly outlined before purchase to ensure transparency.
Please note that international shipping costs can be expensive, which unfortunately impacts return fees.
We are actively exploring ways to make returns more affordable and convenient for our customers.
We truly appreciate your feedback as it helps us improve.
If you need further assistance, please feel free to reach out to our customer service team directly.
Kindest,
Runaway The Label
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