Rula Reviews 

5,172
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,644 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise their dedicated therapists for being great listeners and providing thoughtful, valuable insights during their therapeutic sessions. People also highlight that the online platform is very user-friendly, making booking and managing appointments an entirely seamless process. However, some people mentioned encountering difficulties with customer service responsiveness and receiving adequate assistance when dealing with online support tickets. Others noted frustrating experiences regarding medication management protocols, along with unexpected scheduling changes and communication barriers with certain individual providers. A few reviewers expressed disappointment when specific practitioners did not fully meet expectations during their consultations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting empathetic, skilled, and... See more

Service

Reviewers mention positive feedback about service, noting that finding and booking an appropriate provider is... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the platform for being... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising responsive and sweet... See more

Website

Users describe positive interactions with website, highlighting that the platform is very user-friendly, easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My therapist is simply a perfect fit, clear, concise, thought provoking insight with a great spirit. I think being able to tell rula who you are looking for and then giving you options of who to be ab... See more

Rated 5 out of 5 stars

Scheduling my appointments was easy and in most cases follow ups were already booked for me! I never thought therapy was for me because I've always thought I had a good understanding of myself. Re... See more

Rated 5 out of 5 stars

I am very happy with Rula. I was able to find a good therapist, and the price is reasonable -- it takes my insurance! I found this experience to be way better than BetterHelp, which felt like a waste... See more

Rated 5 out of 5 stars

Having had a hard time finding a Therapist I felt would connect, On Google, I happened to come across Keviin Hawk. I felt instantly that he could very well be the one I needed. Rula was wonderful. Ea... See more


Company details

  1. Mental Health Service
  2. also in
  3. Marriage Counselor
  4. Psychiatrist
  5. Psychologist

Written by the company

Our mission is to make mental healthcare work for everyone.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(5,172)

1,565 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Positive Experience

I was able to get an appointment quickly with the person of my choosing. Everything went smoothly and was a positive experience.

30 September 2026
Unprompted review
Rated 5 out of 5 stars

A therapist with a gentle touch and the right tools and expertise!

I was matched with an incredible therapist, Sylvia Petitt who helped me during a very difficult time in my life. I was going through a nasty breakup. We worked together using EMDR. I learned why I didn't love myself and how to love myself. I learned about co-dependent behaviors which resulted in me picking the wrong relationships, both love and friendship. Now I set boundaries. I don't care whether I have a man in my life. If it happens, ok. If not, I'm good just being me with myself. She helped me to change my entire perspective and to value myself and what I bring to the table in all my relationships. It was a pivotal point in my life and Sylvia played a vital role.

6 October 2026
Unprompted review
Rated 1 out of 5 stars

Scammy charges, no-show therapists

My therapist stood me up for our therapy appointment. Rula is now trying to charge me a cancellation fee for a therapy appointment I showed up to. When I contacted customer support, they assured me they'd remove the charge-- instead they pushed it through to my credit card an hour later. This has been the worst therapy experience I've ever had, not least because I never actually received therapy. This is a scam, not a service.

20 September 2026
Unprompted review
Rula logo

Reply from Rula

We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum.

We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.

Rated 1 out of 5 stars

Providers did not show for appointments

3 different providers did not show for appointments. Terrible site.

5 October 2026
Unprompted review
Rula logo

Reply from Rula

We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum.

We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.

Rated 1 out of 5 stars

Terrible Experience, Do not Recommend

I tried this platform for the first time and already have a bad taste about it. I scheduled an appointment with a therapist only for her to say she can’t make it. It wasn’t that, that got me. She rescheduled the session to the next day in the morning when I work. I told her this. I gave her my availability and what days work best for me. She didn’t respond until much later. We talked about another day that can work and before confirming, she canceled all of our sessions including the one she rescheduled without confirming with me. Now the only thing is that she had canceled the appointment the day of… now I dont know what she did on her rnd but it sent me a message that I now owed 99$ for canceling the day of.. Of course now I am beyond annoyed. First time on the platform and already things have gone sound. I then reached out to support and they contacted the billing department for me. So why did the billing department then tell me they were going to give me a One time courtesy waiver on the 99$…excuse me? I didn’t even schedule this appointment in the first place?! So now you're saying I can no longer request for a waiver, that I’ve used it on this? On what should’ve been on the therapist? Yea no, I’m good. Therapy should not be this. I will not be using this platform for the foreseeable future.

2 October 2026
Unprompted review
Rula logo

Reply from Rula

We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum.

We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.

Rated 1 out of 5 stars

Terribly customer support and billing- Major portal issues

Terribly customer support and billing. My therapist moved to this agency and its been nothing but headache after headache for a year. Somehow my account got so messed up on THEIR END they couldnt even reset my account and we had to create an entirely new one. Following that they've continually messed up my insurance billing. Ive had to resubmit my secondary insurance multiple times and the latest issue is they changed my insurance on file to an insurance I dont even have. All they do is keep blaming portal issues. Portal issues. Portal Issues. Portal issues. Im so over it.

2 October 2026
Unprompted review
Rula logo

Reply from Rula

We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum.

We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.

Rated 5 out of 5 stars

Wonderful experience with my therapist.

My therapist is warm, professional, kind, and insightful; I feel like she was the one I was meant to choose to support me. I feel seen and heard which is something I rarely experience.

1 October 2026
Unprompted review

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