Rula Reviews 

5,172
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,644 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise their dedicated therapists for being great listeners and providing thoughtful, valuable insights during their therapeutic sessions. People also highlight that the online platform is very user-friendly, making booking and managing appointments an entirely seamless process. However, some people mentioned encountering difficulties with customer service responsiveness and receiving adequate assistance when dealing with online support tickets. Others noted frustrating experiences regarding medication management protocols, along with unexpected scheduling changes and communication barriers with certain individual providers. A few reviewers expressed disappointment when specific practitioners did not fully meet expectations during their consultations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting empathetic, skilled, and... See more

Service

Reviewers mention positive feedback about service, noting that finding and booking an appropriate provider is... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the platform for being... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising responsive and sweet... See more

Website

Users describe positive interactions with website, highlighting that the platform is very user-friendly, easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My therapist is simply a perfect fit, clear, concise, thought provoking insight with a great spirit. I think being able to tell rula who you are looking for and then giving you options of who to be ab... See more

Rated 5 out of 5 stars

Scheduling my appointments was easy and in most cases follow ups were already booked for me! I never thought therapy was for me because I've always thought I had a good understanding of myself. Re... See more

Rated 5 out of 5 stars

I am very happy with Rula. I was able to find a good therapist, and the price is reasonable -- it takes my insurance! I found this experience to be way better than BetterHelp, which felt like a waste... See more

Rated 5 out of 5 stars

Having had a hard time finding a Therapist I felt would connect, On Google, I happened to come across Keviin Hawk. I felt instantly that he could very well be the one I needed. Rula was wonderful. Ea... See more


Company details

  1. Mental Health Service
  2. also in
  3. Marriage Counselor
  4. Psychiatrist
  5. Psychologist

Written by the company

Our mission is to make mental healthcare work for everyone.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(5,172)

1,568 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

the checking is INSANELY long and time…

the checking is INSANELY long and time consuming; your clients have other things to do. EVERYTIME!

1 September 2026
Unprompted review
Rula logo

Reply from Rula

We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum.

We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.

Rated 5 out of 5 stars

Legit Affordable Therapy

I stumbled upon Rula while looking for a therapist and gave it a shot on a whim. The process was quick and simple, they accepted my insurance and my copay is low, and they have a nice variety of therapist to choose from. I’d highly recommend this site!

2 September 2026
Unprompted review
Rated 4 out of 5 stars

Overall happy

The transfer process from Kaiser to Rula was a bit difficult and confusing, there were a lot of hiccups in that situation. However, I really enjoy the platform. My therapist is incredible and I appreciate the ease of video call therapy. Overall I am happy with the service.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Superb wisdom and knowledge

My therapist is not only a great listener but she asks the right questions to steer my thinking in a healthier direction. I’ve been working with a therapist for years and I know what works best for me. I’m grateful for her experience and knowledge and ability to support my mental wellbeing and growth.

3 September 2026
Unprompted review
Rated 1 out of 5 stars

I have made appointments with 3…

I have made appointments with 3 different psychiatrists for medication management. All have canceled on me 48 hours before the appointment. Finally I got one to see me, but she got on the meeting and told me she didn’t want to help me and hung up. I’m not sure what to do and all the messages from customer service are clearly AI.

3 September 2026
Unprompted review
Rula logo

Reply from Rula

We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum.

We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.

Rated 4 out of 5 stars

Overall great but I have issues with…

Overall great but I have issues with the selection of answers for questions. "Several days" I may feel despressed one day in the two week period but I don't have a selection choice to choose. It's that or non which is not a fair accessment of how a person may feel in that two week period.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

I found an excellent therapist on my first try. I simply filtered my search for therapists who practice the type of therapy I had decided would work best for me, and I read the reviews and looked at pictures of the available therapists in my state who practice this type of therapy. Though she only has two years experience, she is the most high quality therapist I've ever seen in my 40 years of seeing therapists. It's a little odd that I can't do a free consultation, but I think the information given on the therapists is enough. I also did ask if she did worksheets, via email, before we started working together. And she does, so it's a good fit. She's a great listener.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Dr. Liz is AMAZING

Dr. Liz is amazing! I really enjoy our sessions! She listens to me to the fullest and gives me the right tools to help me succeed with my current situation.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

RULA, it's for your best.

Company was thorough in continuing to reach out thus subverting attempts to disengage. Therapist is gregarious, well rounded, helpful with suggestions to move forward in a healthy way.

27 August 2026
Unprompted review

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