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Ruk Bikes Reviews 212

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TrustScore 4.5 out of 5

4.6

Bicycle Store
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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are extremely pleased with the products, highlighting their quality and how well they meet expectations. The delivery service is consistently praised for its speed and promptness, with many orders arriving quicker than anticipated and well-packaged. Reviewers also frequently mention the good prices and value for money, making their purchases even more satisfying. However, some customers experienced issues with orders not arriving or delays in shipping, leading to a lack of communication after initial contact. Additionally, a few people noted discrepancies between product images and what was received, specifically regarding the quantity of items.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and promptness of... See more

Product

Reviewers highlight positive aspects of product, often praising its quality and solid build. Customers found... See more

Order

Reviewers mention positive feedback about their orders, often highlighting quick delivery times. Customers... See more

Price

Customers consistently note positive experiences with price, often finding good value for money on various... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I brought a front and back wheel, including tyre in a tube disc brakes cassette they are both amazing. I very very recommends this company and great customer service as well.

Rated 5 out of 5 stars

I ordered a bike basket (order 6220) on 16 August but haven’t heard when or if it is being despatched. Please do let me know as I cycle to work and need a basket every day. Jane, Cambridge . Spoke to... See more

Company replied

Rated 5 out of 5 stars

Exactly what I was after at a good price. Arrived promptly and very well packed. I had entered an on line chat prior to purchase which provided all the right information. Excellent se4vice, will defin... See more

Rated 5 out of 5 stars

Super company to deal with. I ordered a pair of Sunglasses which came really quickly. Sadly they didn't fit and I returned them but Royal Mail "lost" them and then found them and tried to charge ex... See more

Company details

  1. Bicycle Store

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

212 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Fantastic and personalised service

Fantastic and personalised service. I ordered a fork spring which was promptly delivered but turned out to be the wrong size (my mistake). Kevin identified the right part for me based on the serial number of my forks and immediately sent me out a new one at no cost. Incredible service, very much appreciated.

17 June 2024
Rated 5 out of 5 stars

RUK bikes / KX gravel wheels

RUK / KX gravel wheels. Excellent service from Kevin at RUK. KX good thru axle gravel wheel at good price. I needed at short notice & RUK were great. Supplied with tubeless valve & tape.

3 June 2024
Rated 3 out of 5 stars

Was a bit disappointed with the quality…

Was a bit disappointed with the quality of the item.
Item arrived quickly, good to have free postage

3 June 2024
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Reply from Ruk Bikes

Hi Hayley, sorry to hear that! Send it back if you're not happy and you will get a full refund ;)

Rated 5 out of 5 stars

Free Returns

I ordered a spare front wheel and disc brake for my E-bike, when I got it realised it I realised I had ordered a rim brake. I E-mailed them and within hours late that evening they responded, 'Yes no problem I'll sort this out for you"
Wheels exchanged via UPS for free and with no delivery costs.
I am very happy with the exelent service and will definitely be using RUK Bikes again.

3 June 2024

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