I searched high and low for a pale but washable rug for my living room. The web site showed different sizes but not only just the measurements but how it would fit with different furniture configura... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've always loved Ruggable rugs but I really disliked the company's new terrible system of tracking orders and subsequently gave my latest purchase 3*. However they answered me immediately and I recei... See more
Company replied
Great choice of rugs and fantastic customer service. EVRI lost our first shipment and Melanie dealt with it all brilliant and sent out replacements immediately. Rugs look fantastic. I really like the... See more
Ordered 2 rugs for choice I returned 1 the return process was so easy collected and refunded within 24 hours ⭐ The Rug I kept is beautiful rolled out well aim very pleased with the quality and servi... See more
Company details
Written by the company
Ruggable is the Original Washable Rug brand, created to make beautiful living effortless. We believe style should never come at the cost of practicality—which is why every Ruggable product is made to handle real life, beautifully. We make beautiful, machine-washable area rugs, runners, doormats, and bath mats. But that’s only the beginning. Our rugs are thoughtfully designed to be nonslip, interchangeable, durable, and stain-resistant—because your rug should suit your lifestyle, not the other way around. Our story began with our patented 2-Piece Rug System: a washable rug cover and a nonslip rug pad that make cleaning up spills, pet accidents, and everyday messes simple. Building on that innovation, we introduced our All-in-One Rug System: a one-piece, machine washable rug with a built-in nonslip backing. It’s our softest, simplest, and most comfortable design yet. From sleek and minimal to bold and statement-making, every Ruggable design is made to suit your space and your lifestyle—so you can let life in and skip the worry.
Ruggable – The Washable Rug Company™
Written by the company
- Our stylish, machine-washable rugs are designed in-house but take cues from all over the world. From traditional to modern, bohemian to moroccan, you’ll find a variety of rug sizes, colors, patterns and designs that are perfect for any room.
Free Delivery
Fast and Free delivery for all UK orders
Free shipping applies to standard ground shipping and handling within the UK.
Contact info
5 New Street Square, EC4A 3TW, London, United Kingdom
- support@ruggable.co.uk
- ruggable.co.uk
4.4
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible experience
I ordered on 15th May, today is 13th June and I am still waiting for my rugs. I got a. Message from Evri advising the rugs had been delivered and they had not so I started the process of investigating what happened. Apparently they were sent back to you and the package be sent again. No phone number to call, email and WhatsApp. Evri are supposed to be redelivering today. The last time I order from you. No offer of compensation, despite your 1-2 week delivery quote. Hope you make some interest on my money sitting in your account.
15 May 2026
Reply from Ruggable UK
Hello Sandra,
Thanks so much for your recent feedback on your order.
We are sorry to hear that you never received your original parcel! We can see that you reached out to us on June 6th, and we immediately responded upon our return to the office on June 8th and offered a replacement order, which you accepted.
This was prioritised for you and shipped out on June 10th. The tracking shows that the parcel was delivered to you on June 13th at 10:41 AM, including a delivery photo.
Please get back in touch should you not have received the replacement order as stated by the courier, and we will assist accordingly.
Best wishes,
Melanie - Ruggable Consumer Care
Love it
Love the rug and absolutely delighted with the quality. Looks amazing and wouldn’t hesitate to recommend.
15 May 2026
Not for me. Some good, some bad points!
The ordering process was easy and seamless. However the rug did not meet expectations - the colour was nowhere near the photo examples on the website and due to the shallow pile and printed pattern, the white base colour showed through where it had been stitched at the edges. It also had a weird coating that made it feel unpleasant to touch. Once returned, which was also easy, we had emails to say that the rug would be re-delivered which required further communication to halt. Marketing emails are frequent which I also dislike!
15 May 2026
Reply from Ruggable UK
Hello Sue,
Thanks so much for your recent feedback on your order.
We are sorry to hear that your order did not meet your expectations! We can see that the return request and refund were processed successfully.
As for the marketing emails, we will forward your comments to our marketing team. If you would like, you can unsubscribe via the button at the bottom of our emails.
Do not hesitate to let us know if you have any further questions or concerns!
Best wishes,
Melanie - Ruggable Consumer Care
Delivery and communication excellent
Delivery and communication excellent. Overall am pleased with the rug as it’s easy to clean, which was my primary aim (having dogs), but it doesn’t look as good quality as I expected.
14 May 2026
Beautiful rugs
I am very pleased with the two rugs I ordered. They don’t move at all on my hard flooring and the designs are beautiful.
11 June 2026
Unprompted review
Cheap, Nasty, but Stylish
Starting with the fact we haven’t sent the rug back, however it was a close one…
The style is exactly what we wanted and we can’t find one anywhere else that we like, despite looking for months.
We opted for the more expensive, thicker, version of the rug, but it’s still really disappointing quality, especially for the money.
For over £500, it’s a cheap, thin, white material rug, which is printed on top of. The feel is ok on feet and ok when stood up, but looks crap closer. If you part the pile of the rug at all, it’s just pure white and no colour. We saw rugs in John Lewis at much better quality for around £300, just gutted it wasn’t the style we wanted.
Where furniture sits and then is moved, the pile is flattened and the rug is just white. The print quality is ok, but the colours are far from what was online in the pictures.
Are we happy? No. Are we sending it back? I think it’s too late, plus we like the vibe from a distance and can’t find anything else. Cost wise though, it’s a £50 rug printed on.
13 May 2026
Reply from Ruggable UK
Hello Dan,
Thanks so much for your recent feedback on your order.
We are extremely sorry to hear that your order does not fully meet your expectations!
Rest assured that we will forward your comments to our design and production teams. Please note that it is completely normal for the rug pile to be crushed by heavy furniture, as the fibers are compressed when heavy weight sits in one spot for a long period.
I would also like to note that we offer a 30-day return period from the day of your delivery. If you wish to process a return after all, you can do so via the return FAQs on our website or by completing the return portal via the Delivery & Returns page.
Best wishes,
Melanie - Ruggable Consumer Care
Delighted with my new rug
Delighted with my new rug. It looks great and is easy to clean. Beautiful design and transformed my living area.
10 June 2026
Unprompted review
The colour is a disappointment
The colour is a disappointment. The photo on the website showed it as green, the reality is greyish brown. It’s OK for where I’ve put it but it’s a bit dreary.
11 May 2026
Reply from Ruggable UK
Hello Heather,
Thanks so much for your recent feedback on your order.
We're sorry to hear that the Ruggable received was not what was expected. While various devices (phones, laptops, desktops) do not always convey the colouring properly to our products, we try our best to ensure that the photos and descriptions are as close as possible to the real product received. We understand this can be frustrating, as sometimes this can differ.
Please note, you are still within your 30-day return window, should you wish to return or exchange the rug after all.
Feel free to reach out if you require further assistance.
Best wishes,
Melanie - Ruggable Consumer Care
I love it and my husband actually…
I love it and my husband actually adores it. He didn't know what to expect but loves the Winnie the Pooh Honey I'm home.
Thousands of brownie points for me Hee Haw
11 May 2026
Couldn’t be happier!
Was really easy to place my order, the rug arrived quickly, and is great quality! Couldn’t be happier!
20 May 2026
Unprompted review
Not delivered and can't get in touch…
Not delivered and can't get in touch with you. Your bot says I need to chase your delivery team - evri. Evri say on their automised phone that the package is too big and cannot be delivered. I should speak to you about a refund
4 June 2026
Unprompted review
Reply from Ruggable UK
Hello Rache,
Thanks so much for your recent feedback on your order.
We are sorry to hear that you are experiencing delivery issues. This is certainly not the experience we had wished for you to have.
You can get in touch with us via email (support@ruggable.co.uk), live chat, or WhatsApp chat - we are happy to assist!
Best wishes,
Melanie - Ruggable Consumer Care
I waited a very long time for the rug…
I waited a very long time for the rug over a month after it was promised and in the end it had to be reordered and a second one dispatched. This again was slow to arrive but eventually did. However on opening it I thought the wrong rug had been sent but in fact it was the right one but nothing at all like the picture. Really very different and I thought it was horrible and very cheap looking. So then the faff of return…
6 May 2026
Reply from Ruggable UK
Hello Joanna,
Thanks so much for your recent feedback on your order.
We're sorry to hear about the delivery delay and that the Ruggable received was not what was expected. While various devices (phones, laptops, desktops) do not always convey the colouring properly to our products, we try our best to ensure that the photos and descriptions are as close as possible to the real product received. We understand this can be frustrating as sometimes this can differ.
We can see that you initiated a return, and the refund was processed in full as a courtesy. Please let us know if you need anything else. We are happy to help.
Best wishes,
Melanie - Ruggable Consumer Care
Disappointed and have not even received…
Disappointed and have not even received the rug. Claims of shipping within 1-2 weeks have not been adhered to. 2 emails claiming it has been shipped, then told it has not been picked up yet.
Lets wait and see when it arrives and if my review will be amended.
Order #408496
3 June 2026
Unprompted review
Reply from Ruggable UK
Hello Marie,
Thanks so much for your recent feedback on your order.
We are sorry to hear that you are not happy with the shipping time! All our rugs are made to order, which is why we expect orders to ship within 1-2 weeks from the order date.
Your order was placed on May 19th and shipped out on June 2nd. It is now out for delivery - we hope it arrives without any issues.
Please let us know if you have any further questions or concerns.
Best wishes,
Melanie - Ruggable Consumer Care
Absolutely perfect in every way....what…
Absolutely perfect in every way....what a fantastic company.
5 May 2026
Professional in every way
Professional in every way. I have a beautiful rug in my dining room. Arrived fast and packaged perfectly. Quality and pricing excellent.
8 April 2026
Unprompted review
Gorgeous and cute doormat
Easy to order, arrived quickly. I love my Grogu doormat, thank you!
30 May 2026
Unprompted review
Such an easy site to use
Such an easy site to use, kept up to date with progress of my rug another great product 😊, this is my 7th rug from ruggable
1 June 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.