Ruggable UK  Reviews 

8,629
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,617 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and appealing designs of the products, highlighting their washability and durability, especially beneficial for homes with pets. Many appreciate the accurate online color representation and effective non-slip features. The ordering process is frequently described as easy, with people noting prompt delivery and good communication. However, some people mentioned experiencing significant delivery delays, lost shipments, or issues with specific courier services. A few customers also felt that product quality or appearance did not always meet expectations, citing discrepancies between online images and the actual item's color.

What people talk about most

Product

Consumers find the product to be positive, with many praising the quality, design, and the convenience of its... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the excellent quality of the... See more

Delivery service

Customers generally report positive experiences with delivery, noting that items arrived quickly and were... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and seamless, even... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent and first-class.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Buying a rug from Ruggable was a seamless experience from beginning to end. I cannot recommend this company highly enough. Bought 2 rugs I knew I would have to pay a £20 processing fee for returni... See more

Rated 5 out of 5 stars

I searched high and low for a pale but washable rug for my living room. The web site showed different sizes but not only just the measurements but how it would fit with different furniture configura... See more

Rated 5 out of 5 stars

Delighted! I took a gamble, with only the images to go from on the website to colour match to the rest of my bedroom, but I needn't have worried - the colours in the photographs were a really good... See more

Rated 5 out of 5 stars

I've always loved Ruggable rugs but I really disliked the company's new terrible system of tracking orders and subsequently gave my latest purchase 3*. However they answered me immediately and I recei... See more

Company replied


Company details

  1. Home Goods Store

Written by the company

Ruggable is the Original Washable Rug brand, created to make beautiful living effortless. We believe style should never come at the cost of practicality—which is why every Ruggable product is made to handle real life, beautifully. We make beautiful, machine-washable area rugs, runners, doormats, and bath mats. But that’s only the beginning. Our rugs are thoughtfully designed to be nonslip, interchangeable, durable, and stain-resistant—because your rug should suit your lifestyle, not the other way around. Our story began with our patented 2-Piece Rug System: a washable rug cover and a nonslip rug pad that make cleaning up spills, pet accidents, and everyday messes simple. Building on that innovation, we introduced our All-in-One Rug System: a one-piece, machine washable rug with a built-in nonslip backing. It’s our softest, simplest, and most comfortable design yet. From sleek and minimal to bold and statement-making, every Ruggable design is made to suit your space and your lifestyle—so you can let life in and skip the worry.

Ruggable – The Washable Rug Company™

Written by the company

Our stylish, machine-washable rugs are designed in-house but take cues from all over the world. From traditional to modern, bohemian to moroccan, you’ll find a variety of rug sizes, colors, patterns and designs that are perfect for any room.

Free Delivery

Fast and Free delivery for all UK orders

Free shipping applies to standard ground shipping and handling within the UK.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

9K reviews

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4.4

All reviews

(8,629)

1,577 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience with Ruggable purchase.

Delivery was good and easy to follow instructions to lay the rug. It spread well and smoothly after a few hours it looked very good. The colours are great, Dog paw marks come out easily with spot cleaning as recommended.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Love my 3 new matching rugs!

Second time of ordering from Ruggable so already knew the quality and service I would be getting. My new rugs are a lovely bright pattern. The kitchen rug does not move or slip at-all on my tiles, so very happy with that. Will be ordering another larger one soon to go under my new dining table...so no complaints from me!

25 March 2026
Rated 5 out of 5 stars

Amazing rug

We ordered a rug from a designer and love how the rug is original comfortable and easy to use. I prefer natural fibres but since our flat at the time had some issues with moths we went with synthetic ones. We have had the rug for almost one year and it is still the same quality as purchased.

18 May 2025
Rated 5 out of 5 stars

Kept updated on the progress of my rug…

Kept updated on the progress of my rug being made, arrived very compactly packaged & love the rug, it looks exactly as expected!
The courier company were not the best at trying to deliver, they didn’t even knock on the door on 2 occasions, but that is not Ruggables fault.

25 March 2026
Rated 2 out of 5 stars

Poor quality & high price

Purchased a rug for my office and it looked nothing like advertised and for the rather steep price, the quality was rather poor. Will no longer use ruggable after this experience.

17 March 2026
Ruggable UK  logo

Reply from Ruggable UK

Hello AB,

Thanks so much for your recent feedback on your order.

We are sorry to hear that your order did not meet your expectations!

We can see that you have chosen to return your order for a refund, which has already been processed. Please do not hesitate to reach back out if you have any further questions or concerns!

Best wishes,
Melanie - Ruggable Consumer Care

Rated 5 out of 5 stars

Very helpful quick responses

Very helpful quick responses when i found that I’d ordered the wrong colour.
Just a bit complicated over re-ordering with the original price. But good that they are willing to let me have a different one with the original price!

16 April 2026
Unprompted review
Rated 1 out of 5 stars

Poor Communication re Delivery

Ordering went fine but very poor communication since then. You told me last week that my parcel is on the way but the code isn’t working with Evri so no updates… this is pretty poor to be honest for an expensive rig.

20 April 2026
Unprompted review
Ruggable UK  logo

Reply from Ruggable UK

Hello Catharine,

Thank you for your recent feedback on your order.

We are sorry to hear that you have not yet received your order. Unfortunately, we cannot locate your order on our system, and the information request we sent via Trustpilot remained unanswered, which is why we cannot investigate this further for you.

However, you are welcome to reach back out via email, WhatsApp chat, or live chat if you require further assistance - we are happy to help!

Best wishes,
Melanie - Ruggable Consumer Care

Rated 2 out of 5 stars

The quality just isn't there.

The quality just isn't there. I understand that is is a low price so I can't expect the quality to be super high, but I was shocked at how bad it was. I think charging people to view a poor quality item after seeing a deceptive picture online is a very risky strategy. I wouldn't order from this company again but I have no reason to think that they are intentionally dishonest. They don't appear to have a clever way of mass producing or sourcing decent quality budget rugs from what I saw. That is what I hoped for. I have seen other washable budget rugs that are miles better in my opinion. Their communication and ordering was easy and efficient, as was the returns system despite it costing me money.

23 March 2026
Ruggable UK  logo

Reply from Ruggable UK

Hello Paul Harris,

Thanks so much for your recent feedback on your order.

We are sorry to hear that your order did not meet your expectations, but we are delighted to hear that our team was able to assist you efficiently with your return request.

While various devices (phones, laptops, desktops) do not always convey the colouring and textures properly to our products, we try our best to ensure that the photos and descriptions are as close as possible to the real product received, but we understand this can be frustrating, as sometimes this can differ.

We would like to let you know that we offer samples. More information can be found on our website.

If you require further assistance, please do not hesitate to reach back out. We are happy to help!

Best wishes,
Melanie - Ruggable Consumer Care

Rated 5 out of 5 stars

Amazing rugs my second lot

Amazing rugs my second lot, well worth the money, quality is exceptional and the stain resistant is phenomenal, I had beige rugs in heavy traffic and they never changed xx

23 March 2026
Rated 2 out of 5 stars

Not worth over £300 at all

Not worth over £300 at all. Dull colours, cheap material. They say we’re making your order as if it’s a big task for them when it’s obviously cheaply machine made, good marketing working well for them. Highly disappointing. My advice is go somewhere else and you’ll get better for that money, thin plastic feel to the rug not quality. Imagine an office flooring that kind of material. Horrid.

17 April 2026
Unprompted review
Ruggable UK  logo

Reply from Ruggable UK

Hello William Wills,

Thank you for your order.

We are sorry to hear that your order did not meet your expectations!

Please note that our rugs are machine-washable and hence differ from more traditional rugs that are made from natural fibres.

We completely understand that this may not work for everyone, so if you do not wish to keep your rug and are still within the 30-day return period, you can initiate a return via our website or return FAQs.

Best wishes,
Melanie - Ruggable Consumer Care

Rated 5 out of 5 stars

Love the product

Love the product. Great customer services, they responded well and very quickly to a query I had.
All good, can't fault. I found the product a bit pricey but I am totally satisfied. Its new so no experience in washing it, folds up very small but opens to cover a large area, amazing.

22 March 2026

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