I have to admit I hesitated - an unknown to me rug coming from Turkey and supported in the UK. But the price was good and the rug was gorgeous. Long story short, ordering was easy, delivery wa... See more
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Review summary
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Excellent company to deal with and the customer service was superb, which is a rarity these days!! Delivery was prompt and I was kept well informed. Rug was lovely but unfortunately didn't suit the sp... See more
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Very impressed with both the company and quality of the product. Good choice of both design and sizes, ordering process easy and our rug arrived very quickly. In the end we had to return only becaus... See more
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Had a great experience with this company recently - I purchased one of the washable rugs which is half the price of the competitor rug that I also own, and so much easier to use! No faff with a velcr... See more
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Company details
Written by the company
Rugette is not just a brand—it’s a lifestyle choice for those who seek the perfect blend of style, innovation, and timeless design in their homes. As a leading UK brand, we specialize in luxury machine-washable rugs that cater to discerning tastes and elevate any interior with their authentic, original designs. Whether your aesthetic leans towards the sleek lines of modern and contemporary styles, the rich heritage of Turkish, Persian, and Moroccan motifs, or the bold elegance of Art Deco and Mid-Century Modern designs, Rugette offers a curated selection that meets every decorative need with unparalleled precision. At Rugette, we believe that a beautiful home should be both elegant and livable. That’s why our rugs are not only exquisitely designed but also pet-friendly, kid-friendly, dust-free, and hypoallergenic. They are crafted to endure the everyday demands of a busy household without compromising on beauty or comfort. Our commitment to your convenience is reflected in every aspect of our products. Machine washable by design, Rugette rugs allow you to maintain their pristine condition effortlessly, ensuring your home always looks its best. But we don’t stop there—exceptional customer care is the cornerstone of our brand. We offer free shipping on all orders and a 30-day free returns policy, giving you the confidence to choose the perfect rug for your space without hesitation. For those who appreciate the finer things in life, Rugette is more than a purchase—it’s an investment in quality, style, and lasting beauty. Discover the perfect rug that not only enhances your home but also reflects your refined taste. Welcome to Rugette—where design meets durability, and every detail is crafted with you in mind.
Contact info
United Kingdom
- rugette.co.uk
4.8
Excellent
757 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
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Great quality and customer service
Great customer service - responded to questions quickly. Received my rug quickly and am impressed by the quality. Looks and feels more expensive than it is and a lot thicker than other washable rugs.
23 March 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful review.
We’re delighted to hear that you were pleased with the quick responses from our team and the delivery of your rug. It’s especially lovely to know that the quality exceeded your expectations and that it looks and feels more premium than anticipated.
Your kind words truly mean a great deal to us.
Kind regards,
Rugette Customer Support Team
Just like to say well done to the team…
Just like to say well done to the team at Ruggette, very helpful good clear communication, sorted issue out very fast , thank you 😊
23 March 2026
Unprompted review
Reply from Rugette
Thank you so much for your kind words.
We’re delighted to hear that you found our team helpful and that the communication was clear and effective. It’s wonderful to know that your issue was resolved quickly and smoothly.
Your feedback truly means a great deal to us.
Kind regards,
Rugette Customer Support Team
Incredible customer service
Incredible customer service, and beautiful quality rugs!! Cannot recommend enough!!
20 March 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful review.
We’re delighted to hear that you’re pleased with both our customer service and the quality of your rugs. Your kind words and recommendation truly mean a great deal to our team.
We sincerely appreciate your support.
Kind regards,
Rugette Customer Support Team
The customer experience and quick…
The customer experience and quick responses from customer service sets the company apart. I would highly recommend utilizing this company for your rug needs!
20 March 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful review.
We’re delighted to hear that our customer experience and quick responses stood out to you. Providing attentive and timely support is something we care deeply about, so your kind words truly mean a great deal to our team.
We sincerely appreciate your recommendation and support.
Kind regards,
Rugette Customer Support Team
Beautiful rugs and great customer service
Very quick response and resolution when I reached out with a slight problem with my order. And the rugs I ordered are beautiful!
19 March 2026
Unprompted review
Reply from Rugette
Thank you so much for your kind review.
We’re delighted to hear that your issue was resolved quickly and smoothly, and that you’re pleased with how everything was handled. It’s especially lovely to know that you’re happy with your rugs.
Your feedback truly means a great deal to us.
Kind regards,
Rugette Customer Support Team
Rugette is based in Türkiye Istanbul, great customer service
Rugette is based in Türkiye Istanbul. It takes about 1 week for UK delivery.
I had a couple of questions, my first order took 1 week to dispatch, but then delivery was 2 days with Fed Ex. Customer service is excellent. Delivery was good.
The rug looks just like the images.
Only thing i'd say is, the rug i got anyway, is what id call a cheap rug. It's not a John Lewis quality - BUT - it's not John Lewis price either. So you can expect a rug that is on the lower quality side if it's only £100. That said, I'm sure I've bought cheaper rugs that are better quality from other brands like Benuta. I didn't feel my rug was worth the £120 paid for it, thin and flimsy. But it does the job and looks pretty -colours and pattern are nice and as described. I would buy rugs for kids rooms etc from here but perhaps not living room.
12 March 2026
Unprompted review
Reply from Rugette
Thank you very much for your detailed review.
We’re pleased to hear that you were happy with the delivery, the accuracy of the design, and the support you received from our customer service team. Your feedback on these points truly means a great deal to us.
As a UK-based company, our production facility is located in Istanbul, which is why delivery typically takes around a week before dispatch, followed by a fast FedEx transit.
We also appreciate your honest comments regarding the feel and structure of the rug. Our rugs are intentionally designed to be lightweight and thinner than traditional rugs so they can be easily machine washable and practical for everyday use. This construction can feel different compared to thicker, more traditional options, but it allows for convenience, especially in busy homes.
That said, we completely understand your perspective and truly value your feedback. It helps us continue improving both our products and how we communicate their features.
Thank you again for taking the time to share your experience with us.
Kind regards,
Rugette Customer Support Team
Great Service
Rug arrived in perfect condition. Great service. Highly recommend.
19 March 2026
Unprompted review
Reply from Rugette
Thank you so much for your kind review.
We’re delighted to hear that your rug arrived in perfect condition and that you were pleased with the service. Your recommendation truly means a great deal to us.
Kind regards,
Rugette Customer Support Team
Rugs were really good quality and added…
Rugs were really good quality and added the warmth I was looking for. I needed some assistance and was really impressed by the customer service team who dealt with my query quickly and efficiently. Will definitely order from here again.
25 February 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful review.
We’re delighted to hear that the rugs added the warmth you were looking for and that you were pleased with their quality. It’s also lovely to know that our customer service team was able to assist you quickly and efficiently.
Your kind words truly mean a great deal to us, and we’re very happy to hear that you would order from us again.
Kind regards,
Rugette Customer Support Team
Excellent return policy and customer service
The Peyton Gold Geometric Rug is perfect - really good quality. They have lots of great designs. The customer service is amazing - very responsive.
17 March 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful review.
We’re delighted to hear that the Peyton Gold Geometric Rug was the perfect choice for you and that you’re pleased with the quality. It’s also great to know that you enjoyed exploring our range of designs.
Your kind words about our customer service truly mean a great deal to us.
Kind regards,
Rugette Customer Support Team
Great customer service team!
17 March 2026
Unprompted review
Reply from Rugette
Thank you so much for your kind review.
We’re delighted to hear that you had a positive experience with our customer service team. Your feedback truly means a great deal to us.
Kind regards,
Rugette Customer Support Team
Positive experience
High quality rugs, fast & reliable delivery and exceptional customer service. Would buy again from this company.
9 March 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful review.
We’re delighted to hear that you were pleased with the quality of your rugs, as well as the fast and reliable delivery. It’s especially rewarding to know that our customer service stood out to you.
We truly appreciate your support and are very happy to hear that you would choose us again.
Kind regards,
Rugette Customer Support Team
Excellent quality rug and great customer service
Great experience with this company. I ordered a rug which arrived within a week and the quality was excellent. Unfortunately the colour didn’t quite work in my space, so I contacted them about returning it.
They quickly replied and resolved my issue. Fantastic customer service!. Would definitely recommend.
13 March 2026
Unprompted review
Reply from Rugette
Thank you so much for your kind review.
We’re delighted to hear that you’ve ordered multiple rugs from us and that you’ve been happy with the quality. It’s especially rewarding to know that when an issue arose, it was resolved smoothly and to your satisfaction.
Your continued trust and support truly mean a great deal to us, and we’re very pleased to hear that you would choose us again.
Kind regards,
Rugette Customer Support Team
Highly recommended!
Really wide choice of design and sizes. The quality is also great and the delivery is very fast. I had a slight issue with my order, but the customer service was truly exceptional and everything was immediately resolved to my entire satisfaction. Would definitely buy from Rugette again and highly recommend them!
13 March 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful review.
We’re delighted to hear that you enjoyed our wide range of designs and sizes, and that you were pleased with both the quality and delivery. It’s especially rewarding to know that our customer service was able to resolve your issue to your full satisfaction.
Your kind words and recommendation truly mean a great deal to us, and we’re very happy to hear that you would choose us again.
Kind regards,
Rugette Customer Support Team
Great customer service when ordering my…
Great customer service when ordering my rug!
5 March 2026
Unprompted review
Reply from Rugette
Thank you so much for your kind review.
We’re delighted to hear that you had a positive experience with our customer service while ordering your rug. Your feedback truly means a great deal to us.
Kind regards,
Rugette Customer Support Team
Top-tier customer service and beautiful rugs!
I recently ordered a rug from Ruggette and could not be happier with the experience. The quality of the rug is great, and it looks and feels even better in person than it did online.
I actually made a mistake and measured my space incorrectly, but the customer service team was great. They were so quick to respond and made the process of getting things sorted completely stress-free. It’s rare to find such helpful, responsive support these days.
I’m already planning to order the replacement in the correct dimensions. I highly recommend them for both the quality rugs and their people!
4 March 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful and detailed review.
We’re absolutely delighted to hear that you’re so pleased with the quality of your rug and that it exceeded your expectations in person. It’s also great to know that our team was able to assist you smoothly after the sizing mix-up and make the process stress-free.
Providing helpful and responsive support is something we care deeply about, so your kind words truly mean a great deal to us.
We’re very happy to hear that you’re planning to order again, and we truly appreciate your recommendation.
Kind regards,
Rugette Customer Support Team
Exemplary customer service
This company proved very easy to contact. I received my order without any difficulties. They responded to my email, helped with solutions and solved a problem.
9 March 2026
Unprompted review
Reply from Rugette
Thank you very much for your kind review.
We’re delighted to hear that your order arrived smoothly and that you found it easy to reach our team when you needed assistance. It’s wonderful to know that we were able to respond quickly, offer helpful solutions, and resolve the issue for you.
Your feedback truly means a great deal to us.
Kind regards,
Rugette Customer Support Team
Had a very positive experience when…
Had a very positive experience when dealing with the company. The rug I ordered didn't quite fit my needs, but their customer support is second to none and they resolved it swiftly.
11 March 2026
Unprompted review
Reply from Rugette
Thank you very much for your kind review.
We’re sorry to hear that the rug didn’t quite suit your needs, but we’re very pleased that our customer support team was able to assist and resolve the situation smoothly. Your kind words about our service truly mean a great deal to us.
We sincerely appreciate you taking the time to share your experience.
Kind regards,
Rugette Customer Support Team
Great company and people
Great company and people! Order received on time. Highly recommend.
5 March 2026
Unprompted review
Reply from Rugette
Thank you so much for your kind review.
We’re delighted to hear that your order arrived on time and that you had a positive experience with our team. Your recommendation truly means a great deal to us.
Thank you again for your support.
Kind regards,
Rugette Customer Support Team
Excellent customer service
Excellent customer service. Responded quickly to my email and issued a refund promptly. Good quality rug but didn’t suit the room.
4 March 2026
Unprompted review
Reply from Rugette
Thank you very much for your kind review.
We’re sorry to hear that the rug didn’t quite suit your room, but we’re pleased that our customer support team was able to respond quickly and assist you with the refund smoothly.
We also appreciate your kind words about the quality of the rug and our service. Your feedback truly means a great deal to us.
Kind regards,
Rugette Customer Support Team
Quality rug, excellent customer service
Quality rug, excellent customer service. Loved the product and would have been perfect, but sadly the rug wouldn’t fit under my very low clearance front door. Kind reminder to others measure door clearance before ordering.
10 March 2026
Unprompted review
Reply from Rugette
Thank you very much for your kind review.
We’re delighted to hear that you loved the rug and appreciated both the quality and our customer service. While it’s a shame that the rug couldn’t fit under your front door due to the clearance, we truly appreciate you sharing that helpful tip for other customers.
Thank you again for taking the time to share your experience.
Kind regards,
Rugette Customer Support Team
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