Ordering on line with ease Collection also very easy and simple to use Machine was dirty, the white container that collects the fluid was full of animal hair and very dirty inside, had some black r... See more
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Review summary
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Reviews shaping this summary
Great machine. Impossible stains removed! However I initially struggled to find the handle lever. The machine was much larger than I expected, and only just fitted my boot area. I think the previo... See more
Booking, collection and return were very easy. The carpets are greatly improved. I was unclear about how to attach tools and had to use a YouTube video. The guide of 1 litre of detergent per 2 rooms i... See more
4 star ⭐️ But only due to the machine not been very clean when I picked it up… Whoever had it before me obviously didn’t wash it out … But as for the process of hiring the machine out it was pretty... See more
Company details
Written by the company
You can find a Rug Doctor carpet cleaning machine in over 3,300 rental outlets across the UK and Ireland. Some 90% of UK households are no more than a 10-minute drive away from their nearest provider.
Contact info
United Kingdom
- rugdoctor.co.uk
4.0
Great
5K reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Actual usage of machine
All went smoothly, easy collection and return. A suggestion would be to include brief instructions for the use of machine. Filling up etc is ok.
14 August 2026
Consistently Good
Machine was very clean on pickup and proved to be very efficient on my carpets. Used the hand tool for awkward corners and then did the stairs. Have used Rug Doctor many times and will continue to do so.
7 August 2026
The customers service was excellent.
The customers service was excellent.
The best of the best
7 August 2026
Easy online booking and collection in…
Easy online booking and collection in local supermarket. Machine easy to use and did a really good job of cleaning the carpets. Would definitely use again.
8 August 2026
The rug doctor is so easy to use and…
The rug doctor is so easy to use and very efficient. I managed to clean my 3 bedroom flat 3 times in the space of 48 hours and it does not disappoint!
8 August 2026
Easy collection of the machine and good cleaning
Easy collection of the machine, just type in the code you are given and take it from the locker. It cleaned the carpet really well and the carpet cleaning solution not to expensive either.
2 August 2026
Easy to book and use
4 August 2026
Easy to Use
Easy to purchase, easy to pick up, quick and simple to use, put our 6 year old carpet back to new… very pleased
7 August 2026
Machine worked brilliant
Machine worked brilliant and quick.
Took a minute or so to workout how to use it and I did watch the videos, which helped a lot.
Intending on hiring it again
7 August 2026
Rug doctor machine was dusty and dirty
Rug doctor machine was dusty and dirty. I had to clean it before using it. Should be kept in better condition. However, functioned well and cleaned well.
1 August 2026
Easy to order
Easy to order online. Pick up very straight forward from local Tesco store. Easy instructions.
Did the job.
2 August 2026
Very easy to book rug doctor.just one…
Very easy to book rug doctor.just one problem when we put code in the collection. Would not except soo took awhile to get through on phone to sort new code out
9 August 2026
It was keep getting off and on and not…
It was keep getting off and on and not working properly and i notice it was not sucking the water properly out of the rug and it ended up be smelly , i was not satisfied at all ,
7 August 2026
Carpet stains mostly removed some deep…
Carpet stains mostly removed some deep ones remained. Machine was easy to use.
7 August 2026
Nice and easy to use albeit a bit heavy
Nice and easy to use.
Cleaned the carpets well.
Machine was quite heavy and extra help needed to get it up stairs
7 August 2026
Easy to use and cleaning perfect
7 August 2026
Rug Doctor was so easy to order and…
Rug Doctor was so easy to order and collect. Using it was easy with online instructions. The carpet looked great after use. And taking back to the store was easy using the in store locker.
7 August 2026
did the job.
7 August 2026
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