Ruff and Tumble Reviews 2,187

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality and effectiveness. Many appreciate the thoughtful design and how well the items meet their dogs' needs, from drying coats to comfortable beds. The delivery service is frequently mentioned as quick and efficient, with many customers receiving their orders promptly and well-packaged. Overall, people are very satisfied with the service provided, finding the ordering process straightforward and the customer support responsive when needed. However, some people experienced issues with delivery, noting delays or problems with couriers. A few customers also mentioned that certain products, while generally high quality, might have specific sizing quirks or be susceptible to damage from very active dogs.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Consumers generally express high satisfaction with product quality. Many reviewers praise the excellent... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speedy and efficient... See more

Service

Clients share positive opinions on service, consistently highlighting excellent customer service, speedy... See more

Order

Users describe positive interactions with order. Many customers praise the quick turnaround and speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered three large dog bed covers which arrived quickly (two days!) and look great! Dogs happily jumped into their nice clean new towelling bed sheets 😂 they look good quality and easy to put on an... See more

Rated 5 out of 5 stars

I brought the Burnham Bolster Towelling Bed Cover to keep my dog snuggly in the colder months and make it easier to clean. I can honestly say my dog seems very comfortable and loves going in his bed.... See more

Rated 5 out of 5 stars

We ordered the drying coat and went to collect at the DPD collection centre. The QR code didn't work or the collection code. We found DPD most unhelpful and we were told that the parcel was being retu... See more

Rated 5 out of 5 stars

Bought a cooling coat for our Hungarian Pumi and it has proved to be the most excellent purchase. Very well made in a super material. Our dog gets really hot in the sun and the cooling coat has made... See more


Company details

  1. Pet Store

Written by the company

At Ruff and Tumble we are proud to be the market leaders in Dog Drying Coats. Our high-quality, super-absorbent, double thickness soft cotton towelling drying rugs, with their unique, practical yet stylish design, is what sets us apart from other brands. Everything we make at Ruff and Tumble is designed with dogs and their owners in mind. Our Dog Drying Robes, Mitts, Bed Covers and Sofa Throws are the ultimate solution for managing wet dogs. Designed with care, and made from top quality cotton towelling, the Ruff and Tumble range is simply essential for dog owners everywhere.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Fab customer service …

I missed my discount for my first order and sent a text - discount was sorted with no problem with an e mail to let me know.
Super customer service.
Great quality crate mats arrived swiftly - really happy. Will order again from this company.

30 June 2025
Rated 3 out of 5 stars

Purchased another sofa cover and…

Purchased another sofa cover and disappointed. Previous sofa covers Purchased were alot mire thicker/substantial so stayed put on sofa better and gave far mire protection

30 June 2025
Ruff and Tumble logo

Reply from Ruff and Tumble

Hello, and thank you for your review.
We’re sorry to hear that you’re not fully satisfied with your purchase.

Two years ago, based on customer feedback, we made the decision to update our Sofa Throws by switching from a double-layered design to a single, heavier-duty layer of towelling. While the previous double-layer throws were effective, many customers found them too heavy and difficult to wash.

The updated design is intended to offer the same level of protection for your sofa, while being much more convenient to clean and dry.

However, if you’re not happy with your purchase, you’re absolutely welcome to return it for a full refund.

Many thanks,
The Ruff and Tumble Team

Rated 5 out of 5 stars

Dog Bed

Bought from Ruff and Tumble several times now always been happy.
Good quality kit,prompt delivery and made in Britain.

27 June 2025
Rated 5 out of 5 stars

You get what you pay for

From the selection at ordering, the best way to measure to find the most appropriate size, the prompt service (ordered one day and delivered within 24 hours!) and the exceptional fit and quality of the product - what's not to like.

It's a true saying that you get what you pay for. I bought a cheaper product that I thought was ok until I purchased the 'Limited Edition Dog Drying Coat in Tangerine' - I love it! (so does the dog)

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Bought two sofa covers in teal

Bought two sofa covers in teal. Contacted company as concerned these would slip off leather easily. The covers are of a good weight so this hasn't been the case. These covers aren't cheap but I guess you get what you pay for. They are a towelling type material, which might snag if pets are allowed to climb on them. I used them to absorb the drool. Very happy with these covers so far.

24 June 2025
Rated 5 out of 5 stars

Great product

Great product - when I had an issue with my delivery address - customer service was excellent and very quick to respond - would highly recommend

24 June 2025
Rated 5 out of 5 stars

Perfect lead

I love the lead great quality and great price point I will definitely buy another one in a different colour. super fast delivery

25 June 2025
Rated 5 out of 5 stars

I had an issue with my order and…

I had an issue with my order and delivery not arriving but Ruff and Tumble were very quick to resolve with great customer service and next day delivery which arrived as promised. 100% impressed with service and delivery!

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Cooling coat is a super purchase.

Bought a cooling coat for our Hungarian Pumi and it has proved to be the most excellent purchase. Very well made in a super material. Our dog gets really hot in the sun and the cooling coat has made it much nicer for her on our walks in the current heat. Soaked the coat and wrung it out, and she was really comfortable in it. The water evaporates so the coat feels fairly dry quite soon but our dog remained super cool underneath. Highly recommended.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Superb

Quality is superb and the service excellent. What a great company! Definitely recommend

30 May 2025
Rated 5 out of 5 stars

We got soaked!!!! Excellent response from Ruff and Tumble

I had a problem with the product i recieved the ruff and tumble umberella!!!! The 1st time i needed it i opened it out and due to a manufacture issue the handle was in 2 pieces and i got soaked!!!!! I contacted customer services who requested photo's of my umberella once they recieved these they immediately sent me a replacement which is perfect!!!! This was my 2nd umberella which i gave to my mum and 2 years later its still going strong and im sure this replacement will too. It was a manufacture materials problem which is just one of those things!!! I have had a number of items from Ruff and Tumble and they are all of very high quality. Thank you for your rapid response in getting this resolved. You never know just how good a company is until there is a problem and Ruff and Tumble were excellent!!!!!

30 May 2025

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