Ordered three large dog bed covers which arrived quickly (two days!) and look great! Dogs happily jumped into their nice clean new towelling bed sheets 😂 they look good quality and easy to put on an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I brought the Burnham Bolster Towelling Bed Cover to keep my dog snuggly in the colder months and make it easier to clean. I can honestly say my dog seems very comfortable and loves going in his bed.... See more
We ordered the drying coat and went to collect at the DPD collection centre. The QR code didn't work or the collection code. We found DPD most unhelpful and we were told that the parcel was being retu... See more
Bought a cooling coat for our Hungarian Pumi and it has proved to be the most excellent purchase. Very well made in a super material. Our dog gets really hot in the sun and the cooling coat has made... See more
Company details
Written by the company
At Ruff and Tumble we are proud to be the market leaders in Dog Drying Coats. Our high-quality, super-absorbent, double thickness soft cotton towelling drying rugs, with their unique, practical yet stylish design, is what sets us apart from other brands. Everything we make at Ruff and Tumble is designed with dogs and their owners in mind. Our Dog Drying Robes, Mitts, Bed Covers and Sofa Throws are the ultimate solution for managing wet dogs. Designed with care, and made from top quality cotton towelling, the Ruff and Tumble range is simply essential for dog owners everywhere.
Contact info
Unit 4 Oakham Enterprise Park, Ashwell Road, LE15 7TU, Oakham, United Kingdom
- 0333 207 9960
- info@ruffandtumbledogcoats.com
- ruffandtumbledogcoats.com
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great products
Great products, website easy to navigate, too much to pick from! Payment methods make it too easy, delivery is faultless, all round positive experience.
24 November 2025
Unfortunately there were some issues…
Unfortunately there were some issues with delivery of this product. Would definitely recommend using the DPD option and avoiding Evri! However, when I contacted Ruff & Tumble to report the failure of delivery they were very pro active and apologised. They dealt well with my complaint and I love this product, it’s excellent.
24 November 2025
Mud removal
I pop this coat on my puppy after a walk and after the car ride home he is warm and dry- and there’s less mud transferred to the house!
24 November 2025
Best slip lead
Ordered slim slip lead yesterday. Arrived today. Fantastic quality, best one I have ever had and I've had dogs since 1989. While I am writing I can also highly recommend the drying coats and mitts as well. Thank you Ruff and Tumble 😀
10 December 2025
Unprompted review
LOST ORDER
I placed the order on the 24th November. 2 working weeks and it has not been received. The courier Evri are not able to locate it despite agreeing that they have the order for delivery. Very Frustrated
24 November 2025
Reply from Ruff and Tumble
Hi there,
We’re really sorry to hear about your frustration — we completely understand how disappointing it is when a parcel doesn’t arrive as expected.
We’ve looked into your order and can confirm that the courier was unable to complete the delivery because the address provided at checkout was missing key information. As a result, the parcel was automatically returned to us. We’ve replied to your email as well with the full details and the next steps so we can get this resolved for you as quickly as possible.
Thank you,
The Ruff and Tumble Team
You’re dealt with as a person, by a person
Along with Shark (the hoover company), RuffandTumble have the best customer service I’ve experienced. An element of my order was incorrect (not the companies fault, part of the “Black Friday” chaos which engulfs logistics every year) however on contacting RuffandTumble I got an immediate response, from a person, on a Saturday. The issue was resolved and the company even gave me a call to apologise.
25 November 2025
Easy to use website and the products…
Easy to use website and the products come as described.
24 November 2025
Perfect for my 2 Springers their new…
Perfect for my 2 Springers their new coats keep them warm after a long wet walk. They love their new drying coats:)
24 November 2025
Made order on November 24th was…
Made order on November 24th was expecting item to arrive with 3 to 4 days. Got email 2 days after making order to say my item had been dispatched to the shipping company ENVRI. Item never arrived. Contacted customer support who were very helpful in replacing my item and shipping it with a different shipping company which arrived in a couple of days. Very pleased with the service from ruff and tumble and the quality of the item is outstanding. Would not recommend using ENVRI for shipping but would highly recommend ruff and tumble for quality products and customer satisfaction and support
24 November 2025
Reply from Ruff and Tumble
Thank you for taking the time to share your feedback, and I’m really sorry to hear that your order hasn’t arrived yet — we completely understand how frustrating that must be.
I’ve looked into this for you, and I’d like to clarify a few details to explain what’s happened. Your order was placed on 21st November, which was a Friday and after our daily dispatch cut-off time. As we’re not open over the weekend, your order was processed and shipped on Monday 24th November, which is why you received the dispatch confirmation on that date.
Based on our delivery timeframe, Friday 28th would have been the 4th working day, so we can see that your parcel is now slightly delayed as of today. Tracking shows that it has been held up at the Evri depot, and we’re more than happy to raise an investigation with Evri to help locate it and resolve this as quickly as possible.
Had we known there was an issue sooner, we would have been very happy to help — so please do feel free to contact us directly anytime so we can assist right away.
Once again, I’m very sorry for the inconvenience, and we’ll do everything we can to get this sorted for you.
Kind regards,
The Ruff and Tumble Team
fast delivery / excellent product /…
fast delivery / excellent product / reasonable price /
would recommend for future clients
24 November 2025
Excellent customer service
Excellent customer service. My first parcel was lost in transit and I contacted ruff and tumble and they sent a replacement out and I received the next day
The coat is amazing, just what's needed for a spaniel who can always find mud, even on a dry. Sunny day 🤦🥰😂
24 November 2025
Game-Changer for Wet Dogs – Absolutely Worth It
Fast delivery and the products are top quality. This is the second drying coat I have bought as they are superb. Helps keep the dog warm and cosy and the floor dry. They fit really well and don’t lose their shape
24 November 2025
EXCELLENT QUALITY
We bought Our first drying Coat after seeing Ruff &Tumble advertising on a TV Programme introduced by Lucy Alexandra - best thing We bought for Our Collie ( We still have this Coat as a spare ) - We have just bought a new Coat for Our 3 yr old and it's just as good - Quality and Value as the first one ( back in 2013 ) - would recommend to any K9 Parent - Thank You
28 October 2025
This is a very good drying coat
This is a very good drying coat. My dog is a springer spaniel so she is always in rivers, the sea or puddles so is constantly wet. I find rubbing her down with a towel and putting the coat on her afterwards keeps her warm and she is mostly dry by the time we get home. I would recommend this coat to any owner who has a constantly wet dog!!!
29 October 2025
Very good products and service
I've been buying Ruff & Tumble products for several years and they are always excellent quality. The website is clear, ordering is straightforward and delivery times are good
27 October 2025
Lovely products
Lovely products and choice. The only problem I had was with the Courier but Ruff and Tumble sorted it out for me.
27 October 2025
Outstanding customer service .Evri delivered a parcel to me that was…
Evri delivered a parcel to me that was sealed with sellotape.A dog drying coat had been removed in transit.I contacted Ruff and Tumble and they got it delivered the next day free of charge Outstanding service from a great British company.Thenk you so much especially as it was a present for a friend....
7 November 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.