Ruelily Reviews 14

I signed up at a time when for the first week it would cost me 7.99. I immediately knew once I started in the app that it wouldn’t work for me. Therefore, I sent an email saying that I wanted my subscription cancelled immediately. I even heard back from them questioning what I didn’t like about the app. I told them that my cancellation had nothing to do with the app not working. I canceled because I’m 68 and for me it was too complicated and I knew that I wasn’t going to be able to get what I needed from them. As of today they are still taking 19.99 out of my account every week. I’ve tried contacting someone and have not had any luck so far. Maybe by submitting this review I’ll hear back from them. Either way I will not stop until I’m reimbursed for all that they’ve charged me other than the original 7.99 fee!

I ordered the red Daniel Tiger zip up hoodie with ears in size 3T and have never received it, nor have I gotten any updates as to when I will receive it. Now I'm trying to figure out how to contact Ruelily as to whether I am going to receive the hoodie in the correct size or I need to request a refund.

Purchase a dress that looked beautiful but when it was sent to me it was cheap material so I returned it and they want $185 to do the return that is an absolute rip off. We don’t do that here in America had I known this I would’ve never purchased and I am not paying it. I’ll keep the damn cheap dress. I got my money back cause I made a dispute with my bank but no way am I sending it back for $185 they can go to hell.

Piss pore customer service, sent several messages and never even responded to them.

I have emailed Ruelily 3 times asking how to do a return…..they still haven’t sent me an answer. The pjs I ordered were not what I expected, very poor quality.
I will never order from this company again!

Great clothing
Fast service
Good experience
Thank you

horrible product, customer service does not respond to emails and they sell fake Disney. Avoid at all costs!

Was very excited to receive within a week! He loved his birthday shirt with Woody!!!

Great product! Loved the hoodie and arrived well packaged.

Order confirmed on 2/24. As of 3/2, still no notifications that order was shipped. Very poor customer communication!!

My package hasn’t shipped in a week, I emailed with no response. 0 stars.

No explanation

The order was cancelled by Ruelily and no explanation was given.

Completely absent customer service. No phone number
Don’t answe social media messages
Don’t return emails
Don’t answer messages left on website chat form

I did not get the item I ordered. I have e-mailed customer service twice, but I have not heard a thing back. Very disappointing. Would not order here again.