Ruby Shoo Reviews 331

Beautiful shoes. I bought the Clara geometric navy shoes and bag, but unfortunately the shoes were too small, so I ordered a size bigger which arrived the next day, the returns portal wasn’t working properly to return the first lot of shoes but as soon as Deb the owner found out she sent me a returns label by email. Shoes returned and refund given. Excellent service, thank you Deb.

Still waiting for return request to be processed since 14th September. I have emailed, phoned and left messages, sent messages on social media but have had zero response. It's now been 10 days and I have two pairs of shoes I need to return. I'm disgusted at the level of customer service when most other places organise returns instantly. I have several pairs of shoes and some handbags from Ruby Shoo but this is the first time I have tried to return anything and it has totally ruined my experience, I will never order from this company again. AVOID if you are ordering a couple of sizes or styles to try - you won't be able to return for refund because they don't respond, no matter how hard you try to make contact.

Beautiful shoes.
Very pleased with the whole process with Ruby Shoes, from ordering to receiving the parcel

I ordered the Olive Melinda shoes and matching clutch bag on the 24 hour delivery option as I needed them quickly. They arrived on time, were well packaged, the shoes fit perfectly (true to size) and they are beautiful. I checked with Deborah in Customer Services to ensure they would arrive on time and received a helpful and friendly reply. Would definitely buy from this company again.

Brought from Ruby Shoo for years but since Belle Divino has taken over the customer service is appalling! I have been emailing since 22nd May about a defective item - after 3 chaser emails I finally got a response that I could have a 25% discount code and to try fix the bag with a sharpie? Not ideal but fine. I’m yet to receive said discount code on 26th August! I have emailed so many times with the last response being 14th July asking for the order number which I already sent in the first email! Ridiculous - you are going to make Ruby Shoo go down the pan lady!

Edit - I received a PayPal partial refund which I was not notified of until today from Deborah. Since she has been trying to argue with me over email about how she has a million things to do an emails slip through the cracks. I simply said maybe she should hire someone to do these things if she has so many things on her plate! I thanked her for the refund but alas she insists on telling a customer how she is right and has so many things to do!

I am trying to return shoes & they do not answer emails.
My returns request has been with tham to 'review' for 4 days.
I guess the tactic is they don't supply me with a returns label & keep my money!!! Absolute amateur business.

I have been trying to get in touch with this company for 10 days, sent emails, phone calls but with no response, I just wanted to send a pair of shoes back, I have bought Ruby shoo shoes before but never again!!

The shoes came perfectly packaged and were as stylish and quirky, as they appeared from their picture. Delivery was prompt with good communication. I will definitely buy from the company again.

The shoes are beautiful and fit well. The reason for the 4 stars is because they do hurt a little at the base/side of my big toe, where toe box starts. Hoping that they break in okay. I have high hopes, as there are several pairs I have my eye on.

Great handbag, delivered without a hitch and quickly too.

Shocking! Beautiful shoes, but too small and I have had ZERO communication from Ruby Shoo despite numerous emails trying to arrange a return. I will NEVER trust a company that had such bad customer services! I've spent almost £60 that I'm never likely to see again. My next step will be either the small claims court or trading standards 😡

Shoes are beautiful and amazing quality. I have numerous pairs of Ruby Shoo. Fit as expected. Price was great! The only thing is there was no shipping information when it reached Canada so I had no idea when they were arriving. Prior to Canada, great communication on shipping details.

Really bad experience . Bought shoes and bag on 23rd june for my upcoming wedding, they were sent 48hr tracked delivery. Two and a half weeks later it’s still not delivered. The tracking says delayed and I’ll hear the next working day… has said this for two weeks and still no update.
Courier says to contact ruby shoo so they can investigate what’s happened.
I’ve contacted ruby shoo on TWO different emails, the mobile number provided and on Instagram and had NO REPLY AT ALL on any platform.
How do you get a response?
Very very poor customer service!
Yet I’m still being sent constant emails trying to entice me to buy more shoes
Do you care about your customers at all?

Update -recieved email back after writing this review, courier has now given option to get delivered to shop so hopefully this works!

Delivery time has been terrible. Waited a week and needed shoes for a party but delivery delayed and arrived after the party. Really disappointed.

Am still waiting for this delivery they said between 8 and 9pm Friday and Saturday and then they Said they couldn't delivery it but turned up Sunday when we wasn't in. Its flats Evri are a waste of time

Still waiting drlivery over 1 week, have email customer service but no response, no answer to phone call don't even know if they will fit how long would it take if I have to return and get refund.

Beautiful shoes and great service.

Absolutely beautiful shoes, excellent customer service and prompt delivery - what's not to love about Ruby Shoo?!

Beautiful shoes arrived on time thank you Ruby shoes