The tracking wasn’t showing up for my purchase. Contacted customer service who advised it seemed to have gone missing in the Royal Mail system and sent me a replacement. She advised if the original it... See more
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Designed by an artist, made for you. Makeup Artist Ruby Hammer MBE has distilled her 35+ years in the beauty industry to create an award-winning range of makeup and accessories. Designed to simplify your routine, putting you in control of your beauty. “Abandon the rules. True beauty is not defined by age, colour, size or sex. Personality and self-confidence create individual beauty.” – Ruby Hammer MBE, Creative Director & Founder
Contact info
Ruby Hammer Ltd, W9 1DD, London, United Kingdom
- customercare@rubyhammer.com
- rubyhammer.com
Replied to 83% of negative reviews
Typically replies within 24 hours
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Great product
Great product. Very quick delivery and a lot of information concerning that.
Great product
Great product. I love the small brush, it gets all the tiny lashes to give a fuller look. My only constructive comment would be that I don't use the brow part as often. It would be good to have the mascara as a stand alone product. Great mascara though.
Perfect brush set…
Great to be able to buy your most used brushes individually in the magnetic brush set. Quick delivery
Items ordered arrived reasonably…
Items ordered arrived reasonably quickly but I was unable to track my parcel to see its progress after dispatch.
Absolutely fantastic products
The products I purchased are absolutely fantastic (blusher and lip balm) and the service was very fast.
Cannot fault in anyway and throughly recommend.
The pigment in the red blusher is really good and when used on the lips last for ages with the balm. The balm is the best I tried and has real staying power.
I have found the Most Incredible lip…
I have found the Most Incredible lip color in Nude!! I absolutely love the smooth & creamy formula! Can’t wait to try the other colors!
Lovely product, nice makeup accessory.
Decided to purchase the lip serums after such a positive review from Kelly Hoppen in one of my magazines, They are light, non sticky and give a perfect sheen. I will be buying again.
Excellent products and service!
The products and service can’t be faulted. Very pleased with both.
I purchased Lip Serum Nude. I’ll be reordering this product, so moisturising and natural.
Cheek Colour Nude. Not sufficient colour for me personally so I will order a deeper colour next time. However, it gives a lovely sheen over my existing powder blusher.
Mascara & brow duo. I simply love this mascara! No clumps and a deep black to emphasise lashes/eyes. Definitely my go to mascara! I do wish the mascara was sold separately to the brow gel. I get through the mascara far quicker.
Thank you Ruby Hammer!
Incredible customer service
Incredible customer service. Quick to respond to my query. Quick delivery snd products outstanding
Perfection
Wonderful customer service and the most beautiful lip balm. I wear this balm in red and it is honestly the most comfortable and beautiful lip product I own. It has very quickly become my ‘I don’t need to think, just whack it on’ lip product. I love, love, love it.
Good product at a manageable price
Good product at a manageable price. I first saw the lip serum in a magazine (not via a influencer I may add) I will buy again
Love the Lip Serum Balm in nude
Love the Lip Serum Balm in nude. Looks great with whatever I decide to wear. Fast service and delivery.
Great experience
Delivery perfect, well packaged items both glass so there was a chance of breaks. However all good, ordering easy and loved products
Unfortunately the top of the gloss…
Unfortunately the top of the gloss completely came off upon first application. Losing the tip then made a second application too thick and heavy. Am yet to hear back from customer services about the issue. May seem a trivial complaint but would have been nice to be able to use the gloss properly.

Reply from rubyhammer.com
The Ruby Hammer experience from…
The entire Ruby Hammer experience from purchasing the product online. The waiting time, which was not very long. To receiving the product, which is the main makeup brush. Everything went well.
The product itself is a star
It is made of good quality, and it applies my makeup well on my face.
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