RTA Wood Cabinets Reviews 323

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the solid construction and beautiful finishes that often exceed expectations. The staff receives frequent commendation for their exceptional customer service, being described as helpful, patient, and responsive throughout the entire process, from design to post-delivery support. Many people found the ordering process smooth and easy, with the cabinets arriving on time and being relatively straightforward to assemble. However, some reviewers were not happy with certain aspects of their order, experiencing issues such as missing parts, incomplete shipments, or discrepancies between ordered and received items. A few other people also felt that the quality of the plywood used for the cabinet bodies was not up to par, or that some parts arrived damaged or warped.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers expressing satisfaction with the overall... See more

Quality

People report positive experiences with quality, with many reviewers praising the beautiful appearance and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Order

Consumers find the ordering process to be ambiguous, with some reporting it as easy and smooth, especially... See more

Customer service

Clients share positive opinions on customer service, highlighting the ease of getting in touch with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought 15 cabinets from RTA after about a weeks worth of me changing the plan and the designer helping me avoid mistakes. Then sent deposit in and with two weeks I had Beautiful new Ivy colored Shaker... See more

Company replied

Rated 5 out of 5 stars

Quality of the hardware finish and wood overall surpassed my expectations . Easy to build alone . Fast durable and mechanically the soft close doors and drawers throughout add elegance and class to ev... See more

Company replied

Rated 5 out of 5 stars

Honestly thank heavens we found this company. We had the worst experience at another company and after literally crying, Akiva and the entire team at RTA wood cabs was truly exceptional. From first... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend RTA Wood Cabinets to anyone who asked. We worked with Devora, and she went above and beyond to help make our kitchen exactly what we wanted. She was quick to get back to us, h... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Furniture Store
  3. Interior Designer

Written by the company

RTA Wood Cabinets is a large online dealer of RTA Ready-to-Assemble cabinets, we offer FREE Kitchen design, shop online and save up to 50% today! 800-788-7575


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

323 reviews

5-star
4-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

very helpfull with all and the cabinets…

very helpfull with all and the cabinets are incredible. sent my brother info for his sons house. Hope he has as good as experience as I did. Thanks Again

16 January 2026
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Reply from RTA Wood Cabinets

Thanks, Gordon! We appreciate it—and thanks for the referral. Glad you love the cabinets!

Rated 5 out of 5 stars

Look no further this is the company you want to use

Honestly thank heavens we found this company. We had the worst experience at another company and after literally crying, Akiva and the entire team at RTA wood cabs was truly exceptional. From first point of contact and reaching out, his empathy about our situation shined an he immediately got on the rendering and order process and within 24 hours we ordered new cabs. He helped a with every question and every problem we had and answered emails and calls so quickly it was exceptional. Then once the product came it was absolutely stunning, truly more beautiful than we could ever imagine possible. Thank you everyone at RTA wood cabs because my kitchen is STUNNING

22 January 2026
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Reply from RTA Wood Cabinets

Thank you so much, Christine! We’re really glad we could turn things around for you and make the process smooth. Akiva and the team truly appreciate your kind words, and we’re so happy you love how your kitchen turned out!

Rated 1 out of 5 stars

My shipment got messed up and I didn’t…

My shipment got messed up and I didn’t get my order for over a month, cabinets where beautiful but the fact they kept telling me they should arrive soon and then not get them for over a month.

11 January 2026
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Reply from RTA Wood Cabinets

Hi Walker, thank you for your feedback. We’re really glad to hear you’re happy with the cabinets.

We do want to clarify that at the time of your order, we reached out to let you know a few items were out of stock and that it would take about 3 weeks to ship out, which you approved. The order did ship within that timeframe. We’re sorry for the additional week delay once it was with the freight carrier—that part is unfortunately outside of our control, but we understand how frustrating it can be.

We appreciate your patience and your business, and we’re glad everything arrived safely in the end.

Rated 5 out of 5 stars

Amazing service and quality

So glad to have discovered this company. The service and delivery was great. We are in love with our new beautiful kitchen island cabinets. The color and the quality are amazing. Thank you RTA Cabinets.

8 January 2026
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Reply from RTA Wood Cabinets

Thank you, Tiffani! We’re so glad you love your new kitchen island cabinets. We appreciate your kind words and are happy to hear everything turned out great!

Rated 3 out of 5 stars

Free shipping only applies within same cabinet line!

5 stars for the actual cabinets. They are beautiful and easy to assemble.

3 stars overall because I tried to make an order for over $2500 to get free shipping however I was mixing two different lines of cabinets (one for bathroom vanity, one for closet). After placing the order they told me I could not qualify for the free shipping due to the two cabinet lines shipping from two different places. This was after weeks of researching companies and finally landing on this order so I was very frustrated to have to start all over again and ended up just paying the crazy shipping cost even though their website said it would be free over $2500.

7 January 2026
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Reply from RTA Wood Cabinets

Hi Kailee, thanks for the feedback and for the kind words about the cabinets — we’re glad you’re happy with how they look and that the assembly went smoothly.

Regarding the shipping, we do mention on our website that when an order includes cabinets from different lines they can ship from different warehouses, which may add shipping costs even if the order total is over the free-shipping threshold. We understand how that can still be frustrating, especially after spending time researching and planning your order.

We appreciate you choosing us and hope you enjoy the cabinets in your new space.

Rated 5 out of 5 stars

the cinder cabinets look great

the cinder cabinets look great and we are so happy with them. the team was helpful with placing our order. shout out to Zack Ganz for helping me with everything.

23 December 2025
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Reply from RTA Wood Cabinets

Thank you for the great review! We’re so glad you love your Cinder cabinets and had a smooth ordering experience.

Rated 5 out of 5 stars

Quality of the hardware finish and wood…super stupid good

Quality of the hardware finish and wood overall surpassed my expectations . Easy to build alone . Fast durable and mechanically the soft close doors and drawers throughout add elegance and class to even the simplest designs. Turnaround time was awesome and the only small damaged panel was replaced quick without hassle they shipped it to me. Thank you great customer service

26 December 2025
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Reply from RTA Wood Cabinets

Thank you, Gustavo! We really appreciate the kind words. We're glad to hear the cabinet quality and build experience exceeded your expectations and that everything came together smoothly. Enjoy your new cabinets!

Rated 4 out of 5 stars

Although I like the cabinets the…

Although I like the cabinets the precision cut was a bit off on the right of each cabinet
which left a gap in the middle half way down to the base, when I put the cabinet together, side by side.

23 December 2025
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Reply from RTA Wood Cabinets

Thank you for your review, Deborah. We’re glad you like the cabinets. Your order was for two Yarmouth cabinets, and we haven’t had any prior concerns about frame alignment with any of our collections. We’d definitely like to take a closer look—please send our customer service team a few photos so we can review the issue and assist you.

Rated 5 out of 5 stars

Well made product

Well made product, especially for the price

23 December 2025
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Reply from RTA Wood Cabinets

Thank you, Jessica! We’re so glad you’re happy with the quality and value of the cabinets.

Rated 5 out of 5 stars

Smooth experience start to finish

Smooth experience start to finish. Great cabinets and everyone complements how they look!

22 December 2025
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Reply from RTA Wood Cabinets

Thank you for the 5 stars! We’re so glad the experience was smooth and that you’re loving the cabinets.

Rated 5 out of 5 stars

Had To Order A Different Cabinet

After we determined we'd ordered the incorrect width of the middle drawer cabinet for our bathroom vanity replacement project, we contacted RTA to order a smaller width cabinet. Working with RTA rep. Akiva Kamenetsky, we were able to complete our project. He was an absolute pleasure to work with! And the cabinet quality is excellent!!! Regards, Charles Vaughn

17 December 2025
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Reply from RTA Wood Cabinets

Thank you Charles for the great review! We’re so glad Akiva was able to help you get the right cabinet and complete your vanity project. We’ll be sure to share your kind words with him — he’ll really appreciate it.

Enjoy the new cabinets, and thank you for choosing RTA Wood Cabinets!

Rated 2 out of 5 stars

Instructions were not clear and had no…

Instructions were not clear and had no way to contact for help. Also the front cabinet has a scratch on it and ai can’t get it replaced. In addition the shelf clips are horrible to work with and I had to buy a different kind

6 December 2025
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Reply from RTA Wood Cabinets

Hi Jennifer, We’re sorry to hear about your experience. We do want to clarify that your order was for 2 Luxor wall cabinets, and we have detailed step-by-step assembly videos available directly on the Luxor collection page to help walk through the process.

We also have no record of any calls or emails requesting assembly assistance or reporting damage. If any part arrived scratched, we’re always happy to help — we simply need a photo sent to our customer service team and we will get the replacement part out right away.

Please reach out to us so we can make this right.

Rated 5 out of 5 stars

So many choices and sizes

So many choices and sizes! easy to order, the cabinets were delivered quickly and they are very reasonably priced. Win, win, win for us! oh and they look great

5 November 2025
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Reply from RTA Wood Cabinets

Thanks, Megan! We’re so glad everything was easy from ordering to delivery, and that you found the right sizes and options. Happy to hear the cabinets look great and were a great value—enjoy the new cabinets!

Rated 5 out of 5 stars

All good

All good. Cabinets nice, now mounted.

2 December 2025
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Reply from RTA Wood Cabinets

Thanks, Jim! Glad to hear everything went well and the cabinets look great.

Rated 5 out of 5 stars

Great quality cabinets and very good…

Great quality cabinets and very good customer service - overall it was a pleasant experience.

25 November 2025
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Reply from RTA Wood Cabinets

Thanks, Chris! We’re glad you had a great experience and appreciate the kind feedback on our cabinets and service.

Rated 5 out of 5 stars

Hope Houses

From initial contact to final delivery, RTA performed very well for us. They helped with kitchen design and the concept drawings were beneficial for our client to visualize the final layout. The quality of the cabinet construction, ease of adjustment of drawers and doors as well as quality of paint were all impressive elements.

6 November 2025
Unprompted review
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Reply from RTA Wood Cabinets

Thank you Jeff for the great feedback. We’re glad the design support and concept drawings were helpful and that you were impressed with the cabinet quality and finish. We appreciate the opportunity to work with you and your client.

Rated 5 out of 5 stars

Great Experience!!

Great Experience!!
The ease of use of the website, as well as phone and email communication was wonderful. I was also very pleased with the cost in comparing to other online rta cabinet suppliers. The shipping time and the packaging was great...not a single issue with damage or missing items. We ordered the Oxford Toffee and were extremely pleased with the quality and beauty of the finish. The only improvement I would suggest is more detailed/clearer "beginner" instructions. Getting started on the first cabinet was quite time consuming due to having to do a bit of guess work. Once you get the hang of it the cabinets come together quickly.

4 November 2025
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Reply from RTA Wood Cabinets

Hi Debbie,
Thank you for the great review and for choosing our Oxford Toffee cabinets. We’re glad you were happy with the quality, finish, and smooth shipping. We do have assembly videos on the collection page, and we appreciate your feedback as we continue to improve the instructions in the box. Thanks again!

Rated 5 out of 5 stars

Shayla did a great job and was very…

Shayla did a great job and was very knowledgable

4 November 2025
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Reply from RTA Wood Cabinets

Thank you Wayne for the kind words! We’re glad to hear Shayna did a great job and was helpful throughout your experience. We appreciate you taking the time to leave a review.

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