RS Watch Repairs Ltd Reviews 531

Very efficient and good communication

Very professional, kept me informed at all stages and the watch was returned nearly new condition. I am extremely happy!

I was reluctant to send my watch for repair with the retailer from which I purchased my Omega Seamaster.
It takes a number of weeks for the watch to be returned and I felt that the watch would just be part of a production line.
Via google I discovered RS Watch Repairs.
They deal with many prestigious brands and, importantly for me, they are local and the customer has a point of contact to whom you they communicate directly.
I spoke to Lee on the phone but dealt with Shannon on my visits to the premises.
I booked an appointment via their website.
Both were informative, friendly, courteous and ensured my repair and service was seamless.
Once the watch has been left for a repair a file is opened and the customer receives an email to inform them of the exact progress of the repair. For example I had a email to say the watch was being disassembled and the parts required were being determined. Another stated the parts were on order. Next, that the parts had been received and then that the watch service and repair was complete.
I was advised that the service could take 4-6 weeks.
I was delighted that it took just 15 days from start to finish.
Once the service is complete another email is sent to the customer requesting payment (£550 incl.VAT).
When payment is made the customer uses the website to book an appointment for collection.
I was advised that the watch would be serviced and polished.
I collected the watch and it looked immaculate - as good as when I first purchased the watch some years ago.
I am very pleased with the customer service and the work carried out by RS Watch Repairs and have already recommended the company to friends and family.
Thank you to everyone involved.

Amazing service and communication from RS Watch Repairs when my Tag was recently sent in for a service. I was kept up to date at every stage of the process and was even able to follow the process online. The watch was returned polished and looking like new. Highly recommended.

Exceptional service. My Omega looks immaculate and functions as if brand new. I was updated at every step of the procedure, leaving nothing to doubt. Would undoubtedly use again and will be recommending to anyone who needs a watch repair.

This is the second time I have taken my watch to RS Watch Repairs.
Absolutely faultless service. Kept upto date with the progress of my watch repair.
Shannon and Lee were the excellent RS Watch Repair staff that dealt with me.
I shall certainly continue to use RS Watch Repairs in the future.

Perfect service.
Gave a Rolex 1501 for a new glass repair.
I received amazing service from Lee.
The team there are professional and can be trusted with valuable assets.
From start to finish I was kept informed all the way and would highly recommend using them again for the rest of my collection.
Perfect from start to finish.

I was delighted with the service I received when my Omega watch stopped working. Their services are priced competitively and the work was completed earlier than the timeframe quoted. They kept me updated every step of the way too. I wouldn’t hesitate to recommend RS Watch Repairs

Great service. Prompt updates, and efficiently dealt with.
However, as a foreigner who took the opportunity to get 2 watches serviced whilst in Manchester, the website allowed me to book an appointment on a public holiday that is not celebrated in my residential country. So I wasted a morning trying to collect the watches when the office was closed.

I took my watch to RSWR as it needed professional repairs.

I explained that my watch was of great sentimental value to me. I was assured that it would be taken good care of.

They were professional from beginning to end.

RSWR kept me updated at all times. Which in my opinion is important.

My watch is beautiful again.

I cannot recommend them enough.

efficient process with regular email updates. knowledgeable staff

Great service, easy appointment booking via the website, and was provided with great service by Shannon when booking in my watch repair. Continual updates throughout the repair process, with photos of your watch and it's condition on arrival. Repair completion and collection time arranged via email appointment, with watch repair inspection on collection, and a 1 year warranty on the repair.
Fantastic

Expert advice and first class service.

Can't recommend RS Watch Repair enough. The staff know their stuff and communication was exceptional. Thank you.

Excellent personal service where you know you are trusting your precious watch with a team who will endeavour to service it to the highest standard with great communication throughout. Thank you.

Outstanding service from start to finish, would highly recommend.

Great service and communication at a very reasonable price.

Excellent service. I was kept fully informed on progress of the repair and my dad’s watch now looks amazing.

Outstanding experience. Lee and the team at RS watch repairs kept me appraised at every step of my watch service. My watch was returned promptly and looks like new. Highly Recommended

Fast, friendly professional service, as always. I would not go anywhere else and highly recommend.

Always a pleasure to deal with. Quick and efficient. Quote for work produced quickly. Work carried out quickly I love the secure postage method. Kept up to date with each step. Would highly recommend