RS Watch Repairs Ltd Reviews 531

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism and helpfulness. Many people are impressed with the quality of the product after repairs, often noting that their watches look brand new. The pricing is frequently mentioned as very reasonable, with some customers finding it significantly lower than other quotes. The overall sentiment points to a highly satisfactory experience, with consumers appreciating the thorough communication and efficient turnaround times. The company's ability to restore valuable and sentimental timepieces to pristine condition is a recurring theme among positive feedback.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the high standard of customer service,... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being honest,... See more

Product

Users describe positive interactions with product. Customers are delighted with the repair services, noting... See more

Quality

Consumers find quality to be positive, consistently praising the high standard of work. Many reviewers report... See more

Price

Customers consistently note positive experiences with price. Many reviewers found the prices to be very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An easy process from start to finish following online enquiry. Prepaid and insured packaging sent by RSWR to send item to them. RSWR kept me informed along the way regarding cost/time, and watch was... See more

Company replied

Rated 5 out of 5 stars

Brilliant value work and service on my Rolex, and returned over 2 weeks earlier than anticipated, looking and operating as good as new. Old/used parts of the internals had been kept to show and expla... See more

Company replied

Rated 5 out of 5 stars

I have used RSWR for a few years now, both by dropping watches off or using the postal service, and I would not use anyone else. The customer service and communication is excellent and the exp... See more

Company replied

Rated 5 out of 5 stars

The whole experience was top class, high quality. From the first meeting, the care and sincerity that you are dealt with is perfect when you are dealing with items that are extremely valuable and... See more

Company replied


Company details

  1. Watch Store

Information provided by various external sources

RS Watch Repairs Ltd was established in March 2015 and is fast becoming a market leader in luxury watch repairs. With its Manchester based, state of the art workshop housing some of the best equipment and watchmakers alike, there is no better place to repair and maintain your timepiece. We are a unique team of watchmakers with over 50 years’ collective experience, all passionate about delivering quality and precision in our work. Our Watchmakers are accredited to repair any watch brand, such as Rolex, Omega, TAG Heuer, Cartier, Breitling & many more.


Contact info

5.0

Excellent

TrustScore 5 out of 5

531 reviews

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Rated 5 out of 5 stars

Highly Recommend

My whole experience of RS watch repairs had been great.The complete service that they did on Omega was completely A-MA-ZING. Thank you Lee & RS watch team

9 January 2026
Unprompted review
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Reply from RS Watch Repairs Ltd

Thank you for the fantastic feedback! We’re delighted you loved the service on your Omega. Lee and the RS Watch Repairs team truly appreciate your kind words.

Rated 5 out of 5 stars

Very professional & very reasonable…

Very professional & very reasonable priced. Gave me good advice about my watch and completed the repair quicker than expected.

16 January 2026
Unprompted review
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Reply from RS Watch Repairs Ltd

Thank you for your review! It’s great to know the repair went smoothly and our advice was useful. We appreciate your support.

Rated 5 out of 5 stars

Omega Seamaster bezel and glass repair

Ive just collected my son's Omega Seamaster which required a new bezel and glass. I was updated via email and phone as to the status of the repair(some parts needed to be ordered). The cost was what I would expect of a high quality watch repair carried out by a an expert with years of experience. In summary - a great service. I would recommend RS- and even if you dont live in the Manchester area, a postal service is available. :-) :-) :-)

19 January 2026
Unprompted review
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Reply from RS Watch Repairs Ltd

Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the repair of your son’s Omega Seamaster and that our updates kept you informed throughout the process.

We truly appreciate your recommendation. We look forward to assisting you with any future watch needs!

Rated 5 out of 5 stars

Excellent service!

I sent my Omega Seamaster to RS watch repairs to fix a scratched seconds hand and some dust left on the dial by a careless jeweller.

I can only reflect all the other reviews left here. RS were brilliant all the way through - the watch came back to me with fresh seals and hands, a replaced HE valve (free) and a pristine dial (and I can be quite picky!).

I will be sending all my watches to RS from now on. Couldn’t recommend more.

11 December 2025
Unprompted review
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Reply from RS Watch Repairs Ltd

Thank you so much for your fantastic review! We’re thrilled to hear that your Omega Seamaster came back in perfect condition and that you were happy with the attention to detail. Your trust means a lot to us, and we’re delighted to be your go-to service for all your watches. We look forward to helping you keep them in top condition for years to come!

Rated 5 out of 5 stars

I was kept aware of everything as it…

I was kept aware of everything as it happened. I was informed and asked to inform if I did or didn't want whichever matter that came up that was not initially aware, instead of just going ahead with. Item returned in very sufficient packaging.

10 December 2025
Unprompted review
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Reply from RS Watch Repairs Ltd

Thank you for sharing your experience! We’re glad to hear that our communication throughout the process kept you informed and involved in every decision. Ensuring your watch was returned safely and securely is always a top priority. We really appreciate your feedback and your trust in our service!

Rated 5 out of 5 stars

Rolex Submariner Service

Dropped my Submariner in for repair/service after the watch stopped working. A service was recommended due to (a) the time since the last one and (b) the cost of repair being similar to a service. The service was completed within four weeks. Online system tracked all the process and timely email updates were provided. Well recommended service - won't hesitate to return when the watch next needs a service.

1 December 2025
Unprompted review
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Reply from RS Watch Repairs Ltd

Thank you for your kind words! We’re delighted to hear that your Submariner service went smoothly and that our online tracking and updates made the process easy to follow. It’s great to know you’re happy with the turnaround time and service. We look forward to helping you keep your watch in perfect condition for years to come!

Rated 5 out of 5 stars

Couldn’t fault the service or the price…

Couldn’t fault the service or the price from start to end. Very clear instructions and made very simple and secure to send my watch to them. Regular updates as watch was repaired serviced and then cleaned. Returned today within the times they said it would be returned. No hesitation in recommending.

4 December 2025
Unprompted review
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Reply from RS Watch Repairs Ltd

Thank you so much, we’re thrilled to hear that the entire process—from sending your watch to having it repaired, serviced, and returned—was simple, secure, and on schedule. Your recommendation means a lot to us, and we’re delighted that you’re happy with our service. We look forward to helping you with any future watch needs!

Rated 5 out of 5 stars

Excellent service from start to finish

From the first phone call and the initial visit for a quotation I was dealt with very professionally and made to feel totally at ease leaving my beautiful Rolex for servicing and full repair. I was given regular updates as to the progress and on completion I was absolutely delighted - my Rolex was like a brand new watch. Thank you so much - I will definitely use you again.

24 November 2025
Unprompted review
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Reply from RS Watch Repairs Ltd

Thank you for your kind review. We’re delighted you felt confident leaving your Rolex with us and that our service left your watch looking like new. We truly appreciate your trust and look forward to helping you again in the future.

Rated 5 out of 5 stars

Great service

Great service very polite and very professional and also great turn around time

14 November 2025
Unprompted review
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Reply from RS Watch Repairs Ltd

We really appreciate your kind words and 5-star rating! It was a pleasure working on your watch — thank you for trusting us with your timepiece.

Rated 5 out of 5 stars

Really timely and professional

Really timely and professional, would go back again the future.

6 November 2025
Unprompted review
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Reply from RS Watch Repairs Ltd

Thanks for taking the time to share your experience and for the 5 stars we really appreciate the feedback.

Rated 5 out of 5 stars

First class service

First class experience with my omega seamster collected today ,they are fully upfront in what work they have done and even shown you the seals changed all pressure tested etc will always use their services now.

6 November 2025
Unprompted review
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Reply from RS Watch Repairs Ltd

Thank you for your kind words and the 5-star rating! We’re delighted that you had such a positive experience with us and we look forward to assisting you again in the future!

Rated 5 out of 5 stars

Excellent job done on my watch

Excellent job done on my watch. Great service.

30 October 2025
Unprompted review
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Reply from RS Watch Repairs Ltd

We’re so glad you’re pleased with your watch and our service! Thanks for taking the time to share your experience — it means a lot to us.

Rated 4 out of 5 stars

Omega repair

An Omega watch of mine needed a crystal replacement, which was completed within an acceptable timescale. We made appointments to drop off & pick up the watch. All ‘paperwork’ is done online. This would be my only criticism of the service. If you are dropping off an expensive timepiece you should have something tangible then & there at the point of drop off imo which proves the company have your timepiece, as there was a slight delay of an hour or two before the online confirmation came through, so this causes needless anxiety. This aside, the company were a delight to deal with.

26 September 2025
Unprompted review
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Reply from RS Watch Repairs Ltd

Thank you so much for your feedback. We really appreciate you taking the time to share your thoughts. We’ve taken your comments on board and are looking at ways to improve the overall experience of our service. Your input helps us ensure we provide the best care for every timepiece.

Rated 5 out of 5 stars

Excellent service

Excellent service, kept me informed all the way through. Watch came back looking new.

7 October 2025
Unprompted review
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Reply from RS Watch Repairs Ltd

Hi Simon,
We really appreciate your kind words and 5-star rating! Thank you for trusting us with your timepiece.

Rated 5 out of 5 stars

Rolex submariner

Wow from start to finish a brilliant experience lovely people Lee what a guy !! Well gobsmacked is the best way to express the refurb on my submariner thank you so much all the team !!!!!!!

26 September 2025
Unprompted review
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Reply from RS Watch Repairs Ltd

Thank you for your kind words! We’re so happy you enjoyed your experience and look forward to seeing you again.

Rated 5 out of 5 stars

RS Watch repairs did a great job

RS Watch repairs did a great job. Communication was excellent throughout. At every step I had the sense that RS Watch repairs is a really tightly run, well organised business. The staff I had contact with were helpful, friendly, polite, well informed and knowledgeable too. I would have no hesitation recommending them for the repair or servicing of your precious timepiece.

18 September 2025
Unprompted review
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Reply from RS Watch Repairs Ltd

Hi Andy,
We’re really grateful for your feedback and thrilled you had a great experience with us!

Rated 5 out of 5 stars

Outstanding watch repair service.

Regular and accurate communication.
A great intro meeting and a super closing meeting.
Watch repair is perfect and it’s a pleasure to have my timepiece back.
A special mention for Lee. Brilliant on the phone and face to face. Thank you.

18 September 2025
Unprompted review
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Reply from RS Watch Repairs Ltd

Hi Mark, thank you for taking the time sharing your experience.
Your feedback helps us continue to improve and provide excellent service.

Rated 5 out of 5 stars

RSW is a professional no nonsense…

RSW is a professional no nonsense service centre who are extremely efficient and fully informative through the repair. A service you expect but seldom receive.
Special thanks to Lee for his friendly and helpful approach.

10 September 2025
Unprompted review
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Reply from RS Watch Repairs Ltd

Thank you so much for your 5-star review! We truly appreciate you for taking the time to share your experience and are thrilled to know we met your expectations.

Rated 5 out of 5 stars

I took my 5 year old Omega to RS for a…

I took my 5 year old Omega to RS for a service and general overhaul. They were professional , attentive and kept me informed during the time my watch was with them.
First they assessed the watch and provided me with a quote for the works to be carried out.
I collected the watch yesterday. It looks and feels like new. It was returned in a nice protective case with all the bits that had been replaced plus the associated calibration certificates and guarantee.
I would have no hesitation in recommending them to others

9 September 2025
Unprompted review
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Reply from RS Watch Repairs Ltd

Thank you for sharing such a detailed 5-star feedback. We’re delighted to know that our service met your expectations and we hope to assist you further in the future.

Rated 5 out of 5 stars

Phenomenal service from start to finish…

Phenomenal service from start to finish and my watch looked brand new, thank you millions!

1 September 2025
Unprompted review
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Reply from RS Watch Repairs Ltd

Thank you for the 5 stars! We’re so glad you had a great experience with us.

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