RSC New Homes Reviews 

263
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, guidance, and support, making complex processes feel much easier. The service provided is frequently described as excellent, with clear explanations, efficient communication, and a proactive approach to finding the best solutions. Reviewers highlight outstanding customer service, noting that the team is always available, responsive, and makes them feel valued throughout their journey. Many people appreciate the smooth user experience, with processes made straightforward and stress-free, even for first-time buyers or those with tight deadlines. The quick response times and constant updates are frequently mentioned as key factors contributing to a positive and reassuring experience.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their professionalism, helpfulness, and supportive... See more

Service

Customers had positive experiences with service, often highlighting the free initial advice and transparent... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the staff for being... See more

User experience

People report positive experiences with user experience, often describing it as smooth, stress-free, and... See more

Response time

Users describe positive interactions with response times, highlighting the professionalism and responsiveness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

To Steven & all who helped us from RSC when buying our first home, thank you so much for all your help, guidance and support to two, slightly clueless, young but now proud homeowners. We couldn’t have... See more

Rated 5 out of 5 stars

Matthew, Denise and Danielle have been wonderful during my mortgage journey. Despite already working as underwriter and knowing the process, they fully explained each aspect and kept me informed. They... See more

Rated 5 out of 5 stars

Both Martin and Danielle have been exceptional, they made the whole process so easy and made sure that we understood everything. They made a stressful time a lot easier and ensured we were informed ab... See more

Rated 5 out of 5 stars

Fantastic company. Steven was our advisor and he went through everything from start to finish and found us the best deal that would still be valid as it was 10 months from our first conversation to co... See more


Company details

  1. Mortgage Broker

Written by the company

RSC have financial advisors across the UK, available seven days a week, to give you tailored advice, to help you search for the most suitable; mortgage, protection and insurance products. With appointments available over the phone, and face to face. Our experienced advisors can advise and arrange all types of mortgages from new build, to subsequent mortgages and re-mortgages for your primary home as well as long term property investments with Buy-to-Let properties. We are also able to offer advice on mortgage protection and associated insurances, allowing us to take care of all your financial worries.


Contact info

4.9

Excellent

TrustScore 5 out of 5

263 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(263)

80 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tolga Koch was absolutely fantastic

Tolga Koch was absolutely fantastic in helping me secure an excellent mortgage offer for my first home purchase. As a first-time buyer, the process can feel overwhelming, but Tolga made everything clear, straightforward, and stress-free from start to finish. He was always available to answer questions, explained every step in plain language, and worked tirelessly to find a mortgage deal that truly suited my needs. I felt fully supported and confident throughout the entire journey. I couldn’t recommend Tolga highly enough to anyone—especially first-time buyers—looking for expert, reliable, and genuinely helpful mortgage advice.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

thank you team RSC. from two new homeowners

To Steven & all who helped us from RSC when buying our first home, thank you so much for all your help, guidance and support to two, slightly clueless, young but now proud homeowners. We couldn’t have got through the process without you. We received excellent service from RSC, clear explanation and communication throughout, we always felt able to ask questions or seek help and support where needed, and the whole process, aside a few bumps was generally very smooth. We are so grateful and so thankful to you all.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

An absolute lifeline for a first-time buyer!

I honestly don't think I would be buying my first home without the help of Ian Winslow and the RSC New Homes team. As a first-time buyer with a complicated financial situation, I had been declined by other brokers who basically said it was impossible.

From the very first call, Ian was calming, professional, and incredibly knowledgeable. He found a specialist lender who was willing to look at my case properly. The application appointment itself was over two hours long, where he went through every single document line by line to build a bulletproof case. That level of thoroughness gave me huge confidence.

He also provided fantastic, responsible advice on my mortgage term and life insurance that I genuinely believe was in my best interest. His fee was also significantly more reasonable than other brokers I had spoken to. If you're buying a new build and your case isn't straightforward, I cannot recommend Ian and RSC highly enough. They are genuinely worth their weight in gold.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Mortgage Product Review

I contacted RSC as my fixed rate mortgage is coming to an end. I was called back on the day I made contact, discussed my situation, and, after checking the offer from my current lender it was ascertained that a better rate could not offered. Despite this, the service was quick, efficient, my questions were all answered and I am now confident I have a realistic product offer from my current lender.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company. Steven was our advisor and he went through everything from start to finish and found us the best deal that would still be valid as it was 10 months from our first conversation to completion. The whole team were always helpful and available, keeping us updated and on time with everything. They never made us feel as if there were silly questions, they were always happy to arrange an appointment, responded quickly to emails and answered the phone. We couldn’t have been happier. Looking forward to using them again in the future when the time comes to renew.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Team have been brilliant from start to…

Team have been brilliant from start to today!! From talking about the different options I have to the home insurance and mortgages renewals; customer service just top notch! Nothing to fault

Thank you RSC

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Seamless !!

Tony and Emma made the whole experience an easy one. All options were discussed before we agreed the best way forward. The ongoing communication and touch points were excellent. These things are always daunting .....but the friendly, professional way this has been dealt with from start to finish has been excellent. Thanks for all your help - its really appreciated. 10/10 for Customer Service and putting the customer at the heart of every interaction.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Trusted service from RSC New Homes Mortgage

I’ve been with RSC New Homes Mortgages for nearly 6 years now and honestly wouldn’t go anywhere else. They’ve always taken all the pain out of searching for a new mortgage — proactive, supportive and totally on the ball in finding the best deal for my circumstances. I trust them implicitly. Everything is made clear and easy to understand, and every single person I’ve spoken to has been brilliant. A special shout out to Emma Dearden, who recently rang just to check I was happy with the mortgage they’d sorted — she’s bright, friendly and so easy to talk to. I couldn’t recommend RSC New Homes more highly.

20 September 2025
Unprompted review
Rated 5 out of 5 stars

Incredible Service

Used RSC for the last 3 mortgage processes. They have been incredible each time. Super quick response times and so easy to deal with. They make the whole process feel like it takes very little effort.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

RSC New Homes AMAZING 5*

Tolga, Shaun and the whole RSC new homes team
have been excellent – the customer service has been outstanding from start to finish. The team was friendly, professional, and always quick to respond to any questions. They made the whole process smooth and stress-free, going above and beyond to ensure I felt supported throughout. I would highly recommend RSC New Homes.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Superb service from start to finish. Tonga was organised, professional and thorough in his explanation of the process, next steps and the ins and outs of the mortgage process.

We’d strongly recommend RSC and feel that with them, we’re in safe hands.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

Josh D at RSC New Homes went above and beyond helping me get a decision in principle. He was so professional, helpful and friendly throughout the whole process. I would highly recommend. Thanks!

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

Brilliant experience

Tolga was our advise & was brilliant from the start finding a solution that worked for us quickly & efficiently.

Special mention to Julie, Jack & Rosa as well for their help through the process

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend RSC !

We have just received our mortgage offer through RSC . Being first time buyers this was all new and very stressful .

But big thanks to Julie , Ian and Ailish who we dealt with along the way , all incredibly helpful and quick to answer any worries we had .

16 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look