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3.6
Average
8 reviews
Replied to 33% of negative reviews
Typically replies within 1 month
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Misleading description of an item
Misleading description of an item. ‘Stan Smith’ trainers, which is an Adidas brand name, are actually cheap knock off versions. In no way worth what I paid for them. Raised a complaint via PayPal, offered $20. Haven’t seen that yet. Told to write a review on their website but unsurprisingly I can’t actually do that even though I have order details. Would not recommend.
22 November 2025
Unprompted review
Great communication
My order got lost by usps and rozoze was quick to respond to my issue and is helping me to replace them! Communication and customer service are so important and they exceeded my expectations for both!
21 November 2025
Unprompted review
Amazing Customer Service
I accidentally ordered the wrong shoe size and reached out to see what could be done. The Rozoze team was incredibly responsive, super understanding, and genuinely eager to help. Even though the mix-up was entirely my fault, they handled everything quickly and got me the right size. I’ll definitely be buying from them again (and the shoes are great too!)
10 November 2025
Unprompted review
I have not yet received my item
I have not yet received my item. Apparently a delivery was attempted nearly a month ago. No notification was given to me that delivery was unsuccessful. They say the address was incorrect but the address provided was accurate, there are no gates or codes, etc. We receive packages all the time. Rozoze said we needed to pick up the package but delivery service does not allow pickups. They are going to attempt the delivery again. Hopefully will receive. Originally ordered Aug 13, 2025..today is Sept 29, 2025
29 September 2025
Unprompted review
Reply from Rozoze
Dear Diana,
Thank you for your review.
Previously, we had already shipped your order, but unfortunately, it was lost during delivery, and we were unable to recover it (you also received the tracking information for that shipment). We are truly sorry for this incident.
However, we produced and sent you a replacement order afterward and also provided you with the new tracking information. By now, we believe you have received your package.
We kindly ask you to update your review to reflect this.
Thank you very much for your understanding and support.
Best regards,
Excellent company
The company was asked to resend the order, as there was a change in the shoe size indicated on the website. The company promptly responded and resent the shoes with the correct size, telling me to also keep the first item, without the need to return it.
9 December 2024
Unprompted review
Reply from Rozoze
Thank you so much for your kind words!
We’re delighted to know that you’re satisfied with our service and the way we handled your order.
Your satisfaction means a lot to us, and we truly appreciate your trust and support.
Enjoy your shoes! 👟😊
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