I have used royal vapes online before but this time I went to the shop in Stratford upon Avon. My partner was after some nic salts but is indecisive and when she saw the amount available a bit confus... See more
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Review summary
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Had a problem with nic salt bottle tops ( could not undo them). Contacted royal vapes, who responded straight away, and will endeavor to make sure that all will be well in future. Delighted with effic... See more
Company replied
Their shipping is speedy so no long wait when running low. I managed to get my favourite flavour which everywhere else was sold out (it’s been discontinued 😢) so have stocked up and will be get... See more
Company replied
Cannot recommend enough.Brill fast delivery.Always updated on journey of my order.Item itself is superb.Def say use Royal Vapes to every vaper.👍
Company replied
Company details
Written by the company
Warwickshire's No 1 Vape company, offering competitively priced products and unrivalled service online and in stores.
Contact info
United Kingdom
- contact@royalvapes.co.uk
- royalvapes.co.uk
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 48 hours
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Always very helpful.
10 April 2026
Unprompted review
Reply from Royal Vapes
Thanks so much for your great review Sam!
We're so pleased to hear you find our team very helpful, we appreciate your support and look forward to serving you again soon.
Awful experience, never again. Product out of date by 2 full years!
I placed an order on the 4/4/26 it only arrived the other day. To be fair it was Easter but still a lot longer delivery time than expected. I also placed an order with another company 2 days after this one and it arrived much earlier.
Order arrived and had a look at the expiry dates. Here are some examples.
Expires 04/24 (Yes, really expired 2 years ago!)
Expires 10/25 (Yes, really expired 6 months ago!)
Expires 10/25 (Yes, really expired 6 months ago!)
Expires 10/25 (Yes, really expired 6 months ago!)
Expires 10/25 (Yes, really expired 6 months ago!)
I would imagine that the manufacturers put an expiry date on these for a reason. I won't be using them, only good for the bin.
Expires 06/26 (At least these were usable for now)
Expires 06/26 (At least these were usable for now)
Expires 06/26 (At least these were usable for now)
Expires 09/26 (At least these were usable for now)
Sometimes companies make mistakes and it can't be helped so I always base my opinion on retailers on how they deal with things when something goes wrong. I contacted them by email but received no response.
I won't be using this company again. I would advise anyone who is purchasing anything from them to look carefully at expiry dates.
I am going to report them today to trading standards. I have no idea how dangerous expired product here is but I wouldn't want anyone to become ill from using it.
4 April 2026
Unprompted review
Reply from Royal Vapes
Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience.
We take concerns around product quality and expiry dates very seriously. Following your comments, we identified an internal oversight and have already corrected the affected listings to ensure this does not happen again.
A member of our team did initially respond to your email; however, it appears this message did not reach you. We then followed up to ensure the matter was fully resolved as quickly as possible, and can confirm that a refund has been processed and reward points have been added to your account as a gesture of goodwill.
We’re also sorry that your delivery took longer than expected. While Easter period delays can sometimes impact dispatch and transit times, we appreciate your patience.
We understand your frustration and regret that this experience fell short of expectations. Thank you again for bringing this to our attention, as it has helped us improve our processes.
Great service fast delivery very…
Great service fast delivery very friendly staff
9 April 2026
Unprompted review
Reply from Royal Vapes
Thank you for the 5 stars Lynne!
We're glad you had a great experience with our service, delivery, and team.
Your support means a lot to us, and we look forward to seeing you again soon!
fast delivery and very reliable
fast delivery, ordered multiple times and is always the correct stuff i’ve ordered, will always be ordering from royal vapes.
6 April 2026
Unprompted review
Reply from Royal Vapes
Thank you for your continued support Leah!
We’re really pleased to hear your orders have been consistently accurate and delivered quickly. It means a lot that you choose to keep ordering with us.
We look forward to serving you again soon!
Fantastic ordered and delivered same…
Fantastic ordered and delivered same day with a smile
Couldn't recommend more
3 April 2026
Unprompted review
Reply from Royal Vapes
Thank you for the fantastic review Mr Lloyd!
We’re delighted you are happy with our same day delivery and friendly service.
Your recommendation means a lot to us, and we look forward to serving you again soon!
Ordered and delivered same day…
Ordered and delivered same day excellent service
30 March 2026
Unprompted review
Reply from Royal Vapes
Thanks for the great feedback Clare!
We’re glad to hear your order arrived the same day and that you were happy with the local delivery service.
We really appreciate your support and hope to see you again soon!
Reply from Royal Vapes
Thank you for your continued support Kim!
We’re really pleased to hear you’re happy with our service and speedy delivery. We look forward to serving you again soon!
Impressed
Quickly found exactly what I was looking for. Ordered it very easily. Arrived very quickly exactly as described. First time using this store but not the last.
27 March 2026
Unprompted review
Reply from Royal Vapes
Thank you for your great review Liz!
We're delighted to hear you found exactly what you were looking for and that the ordering process was smooth and easy.
It’s fantastic to know your order arrived quickly and as described. We really appreciate you choosing us for the first time, and we look forward to serving you again soon!
Not what I ordered.
30 March 2026
Unprompted review
Reply from Royal Vapes
We are sorry to hear this Steven.
We can see that we haven’t received any prior contact from you regarding this issue.
As soon as we became aware of your review, our team reached out via email and text message to assist you.
We’d really appreciate the opportunity to resolve this for you. Please respond to our customer services email/text with details of the issue (and any photos if possible), and our team will be happy to look into this and put things right as quickly as possible.
Customer satisfaction is very important to us, and we’re here to help.
Reply from Royal Vapes
Thank you for your kind words Helena!
We're really glad to hear you're happy with both the value and delivery.
We appreciate your support and look forward to serving you again soon!
These gummies are best I take to bed…
These gummies are best I take to bed instead of popcorn or any other snack taste just right I will stock up soon an Darwin are my favourite smooth Ness gorgeous flavour too
16 March 2026
Unprompted review
Reply from Royal Vapes
Thank you so much for your lovely feedback Tina!
We're delighted to hear that you enjoy the gummies and that they’ve become a favourite bedtime treat.
It’s great to know also that the flavour and smoothness of the Darwin devices hit the mark for you.
We look forward to helping you stock up soon!
I’d broken my vape on a hard floor &…
I’d broken my vape on a hard floor & looked around various websites -
As I needed a replacement fast -
I found Royal Vapes !
Placed my order and bingo !
Was as my door in super fast time !
Fantastic !!! Great service Great price !
13 March 2026
Unprompted review
Reply from Royal Vapes
Thank you so much for your wonderful feedback Sharon!
We're thrilled we could help you get a replacement quickly after your vape was broken.
It’s great to hear your order arrived so fast and that you’re happy with the service and pricing. Your kind words really mean a lot to us!
We look forward to serving you again soon. :)
Ordepukka juice polar mintred 12 pukka juice polar mint 20mg
Ordered 12 pukka juice polar mint 20mg, after endless searches to find these, as everywhere said out of stock.
ROYAL VAPES CAME THROUGH!!!
delivered faster than I expected, packaged really well, and intact on delivery.
I WILL be ordering again! And if you are thinking of buying, don't hesitate, this company comes through.
5* all the way, thankyou!
5 March 2026
Unprompted review
Reply from Royal Vapes
Thank you so much for your amazing feedback Dean!
We're thrilled we could help you find the Pukka Juice Polar Mint when it was out of stock elsewhere.
It's great to hear your order arrived quickly and safely packaged. Your recommendation really means a lot to us! :)
We truly appreciate your support and look forward to your next order. Thanks again for choosing us! 😊
Easy to use website and fast delivery
Easy to use website and fast delivery. Very happy.
5 March 2026
Unprompted review
Reply from Royal Vapes
Thank you for your kind feedback!
We're really pleased to hear you found the website easy to use and that you were happy with the fast delivery.
We truly appreciate your support and look forward to serving you again soon!
Perfect
once again, fastest delivery ever, the best prices and quality products, THANK YOU!!
28 February 2026
Unprompted review
Reply from Royal Vapes
Thank you so much for your fantastic feedback!
We're delighted to hear you're happy with our fast delivery, great prices, and quality products.
Your support truly means a lot to us!
First class service.
I’ve only ever used Royal vapes after giving up cigarettes. I have always found them to be reliable and always know when my vapes will be delivered. First class service at all times. I also like the discounts.
28 February 2026
Unprompted review
Reply from Royal Vapes
Thank you so much for your wonderful feedback and for choosing us as part of your journey after giving up cigarettes, that truly means a lot to us Jilly.
We're delighted to hear you've found us reliable and that our delivery service and communication gives you peace of mind. It’s also great to know you're enjoying the discounts!
We really appreciate your loyalty and look forward to continuing to provide first-class service every time.
Reply from Royal Vapes
Thank you for your continued support Beccy!
We're delighted to hear you're happy with our service and speedy delivery. :)
We truly appreciate your loyalty and look forward to your next order!
Excellent value speedy delivery thank…
Excellent value speedy delivery thank you
23 February 2026
Unprompted review
Reply from Royal Vapes
Thank you so much for your kind feedback Moira!
We're delighted to hear you were happy with the value of the items and our speedy delivery.
We really appreciate your support and look forward to serving you again soon!
Fantastic as always
Fantastic as always
Fast delivery
Great products
Definitely recommend to buy from
20 February 2026
Unprompted review
Reply from Royal Vapes
Thank you for your fantastic review Julie! We're delighted to hear you're happy with our fast delivery and great products.
Your recommendation truly means a lot to us and we really appreciate your continued support and look forward to serving you again soon!
Friendly knowledgeable staff!
Went in hoping for advice on juices and not sure who the guy was but SO helpful!! I didn’t have much of an idea but needed to change juice as mine discontinued 😠 He was so helpful and knowledgeable and I left with a great replacement! Thanks so much!!
18 February 2026
Unprompted review
Reply from Royal Vapes
Thank you so much for your wonderful feedback Jayne!
We're really glad you popped in for advice and that our team member was able to help you find a great replacement.
We know how frustrating it can be when your usual juice gets discontinued, so it’s fantastic to hear you left happy and confident with your new choice. We’ll be sure to pass your kind words on to the team.
Thanks again for your support and we look forward to seeing you again soon!
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