Royalty Core Reviews 5

I would like to thank Royalty Core for the stylish custom brush guard grills for our trucks that are on the fire.

Dealing with a family owned American company is so refreshing. It is very evident the owner and its staff care about their customer and product quality...

I am absolutely fed up with the subpar product and customer service I have received from this company. I ordered a custom grille for my 2024 Chevy Silverado 2500, expecting a superior quality product given the brand's reputation. What I received, however, was two consecutive shoddy pieces, unfit for any vehicle, let alone my Silverado.

The first grille not only failed to fit my truck appropriately, but it also exhibited glaring manufacturing and finish defects. When flagged, they claimed no responsibility but did agree to create a second grille. Alas, the situation repeated itself. The replacement also arrived with glaring issues identical to the first and resisted fitting onto my vehicle, even after significant manipulations.

Over $1,000 later, I'm left with a grotesque appendage crudely attached to my vehicle, a sight which frankly insults my aesthetic standard let alone the money and effort expended on it. And yet, when I ask for accountability, I'm met with silence. Royalty Core seems to have forgotten a critical aspect of their role: customer satisfaction.

After my frustrating series of complaints, my vehicle's year, make, and model suddenly vanishes from their website options. Isn't that peculiar? It's as though they realized their evident lack of knowledge regarding grille manufacturing for these trucks.
I am absolutely fed up with the subpar product and customer service I have received from this company. I ordered a custom grille for my 2024 Chevy Silverado 2500, expecting a superior quality product given the brand's reputation. What I received, however, was two consecutive shoddy pieces, unfit for any vehicle, let alone my Silverado.

The first grille not only failed to fit my truck appropriately, but it also exhibited glaring manufacturing and finish defects. When flagged, they claimed no responsibility but did agree to create a second grille. Alas, the situation repeated itself. The replacement also arrived with glaring issues identical to the first and resisted fitting onto my vehicle, even after significant manipulations.

Over $1,000 later, I'm left with a grotesque appendage crudely attached to my vehicle, a sight which frankly insults my aesthetic standard let alone the money and effort expended on it. And yet, when I ask for accountability, I'm met with silence. Royalty Core seems to have forgotten a critical aspect of their role: customer satisfaction.

After my frustrating series of complaints, my vehicle's year, make, and model suddenly vanishes from their website options. Isn't that peculiar? It's as though they realized their evident lack of knowledge regarding grille manufacturing

Puchased grill direct from Royalty core for 2008 silverado. Grill has been returned back to them 3 times and the fitment was way off and contuor was flat inside headlights a full inch, bracket mounts dont come close to fitting. Owner Juli refuses to return my 1500.00 said they have to much invested in it. Well I am out 1500.00 for a freaking paper weight. Bought a T-Rex grill fit perfect first time. Oh and the box they ship in is a joke was stuffed with paper and bubble wrap flopping around with numerous holes in box from grill puncturing through along with nice scrapes to go with it. I was very professional and polite but now that i have been ripped off I want everyone to know, sometimes it is best to do what is right Juli.

Left message with no return call
No tracking info
Still no delivery…