Royaloptics Reviews 17

Reply from Royaloptics

Apr 15, 2026

Hi,

We’re very sorry to hear about your experience and truly appreciate you taking the time to share your feedback.

This is certainly not the standard we aim to provide. While our glasses are designed primarily for reading, we understand how important clarity and comfort are, and we’re sorry to hear this was not your experience.

Regarding delivery, as outlined on our website, our orders are shipped internationally, which can sometimes result in longer delivery times depending on location and customs processing.

We would really like the opportunity to make this right for you. Please reach out to our support team so we can assist you with a suitable resolution.

Kind regards,
Royal Optics Team

Reply from Royaloptics

Mar 27, 2026

Hi Ann,

Thank you for taking the time to share your feedback — we’re very sorry to hear that the glasses did not meet your expectations.

Our products are designed with progressive magnification, which can take a short period of adjustment and may not suit everyone’s vision needs. That said, we completely understand your disappointment in this case.

Regarding your concern about the return address, while we operate as a UK-based brand, we work with an international fulfilment centre. This allows us to keep our prices competitive and manage logistics efficiently. We always aim to be transparent about this within our policies.

We can confirm that once your return has been received and inspected, your refund will be processed in full, in line with our returns policy.

We appreciate your patience and the opportunity to resolve this for you.

Kind regards,
Royal Optics Support Team

Reply from Royaloptics

Mar 30, 2026

Hi Fiona

Thank you for your feedback — we’re very sorry to hear about your experience and understand your frustration.

We’d like to confirm that your refund has now been fully processed. Please note that it may take up to 30 days for the amount to appear in your account, depending on your bank.

Regarding your comments, while we operate as a UK-based brand, we work with an international fulfilment centre to manage logistics efficiently and keep our prices competitive. We always aim to be transparent about this within our policies.

We’re sorry that the product did not meet your expectations on this occasion, and we appreciate the opportunity to resolve this for you.

Kind regards,
Royal Optics Support Team

Reply from Royaloptics

Mar 12, 2026

Hello,

We’re very sorry to hear that you’re disappointed with your glasses. This is certainly not the experience we want any of our customers to have.

Our team has reached out to you by email so we can better understand what happened and assist you directly. We would really appreciate the opportunity to look into this for you and find a suitable solution.

Please kindly check your inbox e-mail and reply to our message when you have a moment.

Kind regards,
Customer Support Team

Reply from Royaloptics

Mar 12, 2026

Hello,

We’re sorry to hear about your frustration and the confusion surrounding your case.

We would like to clarify that your refund was successfully processed yesterday. Depending on your bank, it may take a few business days for the funds to appear in your account.

We always aim to handle all customer concerns fairly and transparently, and we apologise if there was any misunderstanding during the process.

If you have any further questions or need assistance, please feel free to contact our support team and we will be happy to help.

Kind regards,
Customer Support Team

Reply from Royaloptics

Mar 12, 2026

Hello,

Thank you for sharing your feedback, and we’re sorry to hear about the confusion regarding your order.

As mentioned previously, once an order has already been dispatched it may no longer be possible to cancel it immediately, which is why a return is usually required once the item has been delivered.

That said, we would be more than happy to review your case and help resolve this for you as quickly as possible. Please kindly contact our support team at: support@royaloptics.co.uk with your order number so we can look into this and provide the appropriate solution.

We look forward to assisting you.

Kind regards,
Customer Support Team

Reply from Royaloptics

Mar 12, 2026

Hello,

We’re sorry to hear about your experience and for any inconvenience caused.

We would like to confirm that your refund has already been processed. Please note that, depending on your bank or payment provider, it may take a few business days for the funds to appear in your account.

If you have any further questions or need any assistance, please feel free to contact our support team and we will be happy to help.

Kind regards,
Customer Support Team

Reply from Royaloptics

Updated Feb 24, 2026

Dear Zen,

We’re very sorry to hear that you felt your enquiry went unanswered — we completely understand how frustrating that can be, particularly when it concerns a refund.

We did respond to the email address provided, however it’s possible that our reply may have been filtered into a junk or spam folder, which can occasionally happen.

That said, what matters most is ensuring this is resolved for you promptly. Please do contact us again directly at support@royaloptics.co.uk
, and we will prioritise your case immediately.

We take communication very seriously and appreciate you bringing this to our attention.

Kind regards,
Royal Optics

Reply from Royaloptics

Feb 23, 2026

Hello Karen,

Thank you for your feedback.

We’re glad we were able to resolve your issue directly via email, and we truly appreciate your message on 16th February thanking us for handling the matter.

At Royal Optics, we always aim to respond to all customer enquiries and provide a fair solution whenever there is any concern. We’re sorry your initial experience caused frustration, but we’re pleased we could reach a positive resolution.

If you feel the issue has been resolved satisfactorily, you’re welcome to update your review to reflect your final experience — it would mean a great deal to our small business.

Kind regards,
Royal Optics Team

Reply from Royaloptics

Updated Feb 24, 2026

Dear Kerry,

We are very concerned to read your comments and take allegations like this extremely seriously.

We would never intentionally mislead our customers, and we are genuinely sorry that you feel disappointed with your experience.

We have been unable to locate an order under the name provided, and we would truly appreciate the opportunity to investigate this properly. Please contact our support team directly with your order number so we can review this matter without delay.

If there has been any misunderstanding, we are more than willing to clarify and resolve it fairly.

Kind regards,
Royal Optics

Reply from Royaloptics

Jan 19, 2026

Dear Patricia,

We’re very sorry to read that you felt this way about your order. We completely understand how upsetting it can be to feel uncertain or concerned about an online purchase.

However, we’d like to clarify the facts regarding your order. Your purchase was successfully placed on 11 January and dispatched on 12 January. According to the latest tracking update, your parcel has already arrived in London, and import clearance has been completed. It is currently in transit to the final delivery stage.

Royal Optics is a legitimate UK-based business, and all orders are shipped with full tracking. While we do send confirmation and dispatch emails automatically, these can occasionally land in spam or junk folders, which may explain why you didn’t receive further messages.

We would genuinely welcome the opportunity to assist you directly and provide full delivery updates. Please contact our customer support team at support@royaloptics.co.uk, and we’ll be happy to help resolve this calmly and transparently.

Kind regards,
Customer Care Team

Reply from Royaloptics

Updated Feb 24, 2026

Dear Jason,

We’re very sorry to hear that the glasses did not meet your expectations.

We understand how frustrating it can be if a product does not perform as anticipated, and we certainly never intend to cause disappointment. Your feedback regarding both the product description and delivery transparency is taken seriously.

We are currently reviewing how we communicate these details to ensure everything is as clear and straightforward as possible for our customers.

We would welcome the opportunity to resolve this for you directly and fairly. Please contact our support team with your order details so we can assist without delay.

Kind regards,
Royal Optics

Reply from Royaloptics

Updated Feb 24, 2026

Dear Karen,

We are truly sorry to read how disappointed you feel about your purchase. That is certainly not the experience we want any customer to have.

We understand how frustrating it must be when a product does not meet expectations, particularly when you were relying on the features described. Your feedback regarding clarity and suitability is taken very seriously.

Our intention is never to mislead, and we are currently reviewing how we present product information to ensure it is as clear and transparent as possible.

We would genuinely welcome the opportunity to resolve this for you fairly. Please contact our support team directly with your order details so we can look into an appropriate solution without delay.

Kind regards,
Royal Optics