My call with the pension team today was first class and i felt relaxed while being given clear instructions and advice on my pension questions. Many other companies could learn a thing or two from... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was truly a pleasure to speak with Georgina in the Royal London Income Release Team today, who dealt with my request for our mutual client quickly, efficiently, and with such politeness. We could d... See more
Company replied
I have always found business with Royal London to be straightforward. Today's experience was no different. Alison Ashton gave me very clear details of everything I needed to know, then dealt with my... See more
Company replied
Sharon was very knowledgeable and explained everything in an easy to understand way which was fantastic She fully understood my requirements and her ability to communicate the process was outstandi... See more
Company replied
Company details
Written by the company
Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services.
Contact info
80 Fenchurch Street, EC3M 4BY, London, United Kingdom
- royallondon.com
4.6
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent customer service
Excellent customer service, Jamie gave straight forward, clear explanations of outcomes of my pension options
Which I greatly appreciated
1 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so happy to hear that our team member provided excellent customer service and clear explanations regarding your pension options. We appreciate your positive feedback!
Very helpful and answered my queries succinctly.
I spoke to Jamie Donald who was extremely helpful. He explained everything clearly and followed up by sending through the information I need to withdraw my pension funds.
1 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're delighted to hear that you received such clear explanations and helpful follow-up. It's wonderful to know our service met your expectations. Thank you for your positive feedback!
Updating detials
I’m trying to find all my pensions now I’m getting older and was dreading the process of updating my all details but Arya was very helpful and explained the process. Thanks to her, I’m able to check everything in one place and was quickly resolved - thank you again Arya.
1 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're delighted to hear that the process of updating your pension details was made so much easier and that you found the assistance provided to be very helpful. It's great to know that everything was quickly resolved and that you can now check your details in one place.
Alison Ashton staff member
Dealt with by Alison who provided a very positive and helpful service.
1 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so glad to hear that our team member provided a very positive and helpful service. We appreciate your feedback!
Speedy and efficient service
Requested max tax free cash today, processed same day and payment arranged for client 3 days later. Great service and thank you Jordan!
1 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We are so glad to hear about your positive experience with our service and the prompt processing of your request. We always aim for efficiency!
Hanife was a pleasure to talk to
Hanife was a pleasure to talk to. She was very friendly and made the whole process very simple. Hanife was professional and efficient when answering my questions. She is a credit to Royal London.
1 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We appreciate you sharing your feedback! We're so happy to learn that our team member was friendly, professional, and efficient, making the process simple for you.
My request was dealt with promptly
My request was dealt with promptly. Alison was very efficient and helpful
1 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're glad to hear that your request was handled promptly and that our team member was efficient and helpful. We appreciate your positive feedback!
Reply from Royal London Mutual Insurance Society Limited
We're so glad to hear that you had a positive experience with our customer service and appreciated the short waiting time. Thank you for your kind words!
Reply from Royal London Mutual Insurance Society Limited
We're so glad to hear that you had such a positive experience with our team. Thank you for taking the time to share your feedback!
Rhonda was very helpful!!
Rhonda was very helpful and clear with her guidance on what was required to complete my request. A pleasant and easy call thanks to her professionalism and friendly manner.
1 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We appreciate you sharing your feedback! We're so happy to learn that our team member was helpful and clear, making your call a pleasant and easy experience.
Excellent service and response from…
Excellent service and response from someone who cares about there customers!
30 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so happy to hear that you received excellent service and a great response. Thank you for your positive feedback!
Immediate response to my query.
The advisor Alison Ashton was very
personable and extremely helpful and thorough with the answer to my query.
I am more than happy with the overall services of Royal London and their staff and would have no hesitation in recommending their services to family and friends.
30 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're happy to hear that our team member was personable, helpful, and thorough. We appreciate your positive feedback and are glad you're happy with our overall services.
Always efficient
Always efficient. Better when I used the direct number. The standard number was a long wait but the lady was efficient and good
30 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're glad to hear that our team member provided efficient and good service, even with the longer wait times on our standard line. We appreciate your feedback.
very helpful and cooperative staff of…
very helpful and cooperative staff of Royal London
30 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We appreciate your feedback! We are so glad you found our team helpful and cooperative.
Excellent customer service
Rhonda was very helpful and informative.
When I asked a question that required further detail Rhonda was able to access the answers quickly and in detail from her colleagues. The quality of the call was also very good and clear. Excellent customer service thank you.
30 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're delighted to hear that our team member was helpful and informative. It's great that your questions were answered quickly and in detail, and that you experienced excellent customer service.
Very helpful and information staff
30 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so glad to hear that our team were helpful and informative. Thank you for taking the time to share your positive feedback!
Very polite reception
Very polite reception, explained all the league side in a professional manner.
Carried out my business in a calm way.
29 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so happy to hear that our team was polite and professional in explaining everything. We're glad we could assist you calmly with your business.
Enquiry about my pension
Michelle cousins was very helpful & explained everything to me so I understood
29 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're happy to hear that our team member was very helpful and explained everything so clearly that you understood. We appreciate your positive feedback!
Dealing With Royal London
When dealing with Royal London I spoke to Hanife Cook and I have to say she was wonderful. Very pleasant, very helpful, explained everything very clearly and she is a credit to the company. Credit where credit is due.
29 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We appreciate you sharing your feedback. We are happy to hear that you had a wonderful experience and that everything was explained very clearly to you. We are glad we could help.
Great experience
My experience today was very professional and your agents were polite and helpful (Michelle Cousins), and the other 2 ladies I spoke to earlier
29 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We appreciate you sharing your feedback! We're so happy to learn that your experience was professional and that our team members were polite and helpful.
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