My call with the pension team today was first class and i felt relaxed while being given clear instructions and advice on my pension questions. Many other companies could learn a thing or two from... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was truly a pleasure to speak with Georgina in the Royal London Income Release Team today, who dealt with my request for our mutual client quickly, efficiently, and with such politeness. We could d... See more
Company replied
I have always found business with Royal London to be straightforward. Today's experience was no different. Alison Ashton gave me very clear details of everything I needed to know, then dealt with my... See more
Company replied
Sharon was very knowledgeable and explained everything in an easy to understand way which was fantastic She fully understood my requirements and her ability to communicate the process was outstandi... See more
Company details
Written by the company
Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services.
Contact info
80 Fenchurch Street, EC3M 4BY, London, United Kingdom
- royallondon.com
4.6
Excellent
6K reviews
No recent history of asking for reviews
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Always easy to navigate RL website
Always easy to navigate RL website. Prompt response to my request without jargon.
3 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so glad you found our website easy to navigate and appreciate your kind words about our prompt, clear responses!
Jamie Donald handled my call with…
Jamie Donald handled my call with excellent communication skills and friendly manner .
The overall experience calling Royal London ,was simple and onhold time was not at all as long as other companies I have experienced .
Overall very good service
3 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We appreciate you sharing your positive experience. We're happy to hear that your call was handled with excellent communication and a friendly manner, and that the process was simple with minimal wait time.
Rhonda was very helpful
Rhonda was very helpful, easy to talk to and professional. Rhonda remembered we had spoken before it always nice to hear people take that much notice of whom they speak to.
3 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We appreciate you sharing your feedback! We're so happy to learn that our team member was helpful, easy to talk to, and professional. It's wonderful to hear that they remembered your previous conversation.
Nicole was friendly and helpful
Nicole was friendly and helpful. Guided me through the process easily and connected me to the necessary department for another question I raised.
3 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We appreciate your feedback! We're so happy to learn that our team member was friendly and helpful, guiding you through the process easily and connecting you to the necessary department.
Hanife made things very easy & clear…
Hanife made things very easy & clear from the begining to the end.
3 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so glad to hear that your experience was easy and clear from beginning to end. Thank you for your positive feedback; we appreciate it.
I've a pension account from my…
I've a pension account from my workplace with them. It's extremely difficult to update mobile number with them, their app doesn't let customers add new mobile number and you have to go through a convulted process to speak to customer service who will add new number. Despite doing that they still haven't updated my new number and I'm locked out of my own account.
20 March 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
Hello, I am very sorry to hear of the issue you have raised in relation to updating your details. In order for us to look into this for you, please could I ask you to complete the online form below, and we will ensure that this is raised with our Customer Relations team as soon as possible.
https://www.royallondon.com/forms/help-form
Many thanks, Louise
Very professional and articulated the…
Very professional and articulated the process very well. My experience was lovely.
1 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so happy to hear that you found our team professional and that the process was clearly explained. We appreciate your lovely feedback!
The lady I dealt with was very helpful…
The lady I dealt with was very helpful and clear with regard to all aspects of our interaction.
2 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so happy to hear that our team member was very helpful and clear regarding all aspects of your interaction. Thanks for sharing your positive experience!
I spoke with Georgia about a couple of…
I spoke with Georgia about a couple of things and was very pleasant and polite. Both my concerns were addressed and suitably concluded. Thank you
2 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We appreciate you sharing your feedback! We're so happy to learn that our team member was pleasant and polite, and that your concerns were addressed and suitably concluded.
very pleased
2 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
Thanks for sharing your positive experience and taking the time to leave feedback.
Pension Transfer & Drawdown options
Competent and relaxed engagement with clear responses to my questions, as well as clarity as to areas that require independent financial guidance - PensionWise being a good start point to determine the what, how and why.
2 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're delighted to hear that you found our engagement competent and relaxed, and that we were able to provide clear answers to your questions. We appreciate you highlighting the value of independent financial guidance.
A rare and inspiring conversation.
My experience was very good, other than the 15 minutes of music beforehand.
I was efficently delivered to a lady named Lauren in the team that could provide the service of releasing some of my funds for me. She was knowledgeable, polite, with wonderful sense of reality and perfectly judged engagement in which she allowed me the time to interrupt and explain my situations etc. This is a very rare trate/ability these days. I also have to thank Royal London for being able to recognise and employ a person with purely natural personnel skill set and provide them the essential product training, well done.
Lauren, it was an absolute pleasure speaking with you, thank you.
1 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We are so pleased to hear about your positive experience with us. It's wonderful to know that our team member provided such knowledgeable and polite service, making you feel understood and valued. We truly appreciate your kind words regarding their exceptional communication skills. We also acknowledge your feedback about the hold time beforehand and will certainly take this into consideration as we continuously strive to improve our customer experience. Thank you for taking the time to share your valuable feedback.
Alison helped me today
Alison helped me today,
And as always, The representatives are all really really helpful and polite at Royal London and always eager to answer your questions, I have never had a bad experience with Royal london,
Thank you Alison. For your assistance and polite helpful conversation.
2 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're delighted to hear that our team are consistently helpful and polite. We appreciate your positive feedback and are glad you've never had a bad experience with us.
Lucy Fawkner-Corbett _______________
It was just the professional way my enquiry was dealt with.
2 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're delighted to hear that your enquiry was handled professionally. Thank you for sharing your positive experience with us!
Slow and not easy to deal with
This organisation moves at a snails pace. Try getting a pension transferred and you’d probably be beyond need of it by the time it gets done. Other organisations take days. These guys take months, require of filling, emails, calls, customers service messages and still nothing. Go to a modern organisation that can organise itself not one stuck in the past that operates with frustrating sluggishness would be my recommendation.
1 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
Hello, I am very sorry to hear of the issue you have raised in relation to the delays you experienced. In order for us to look into this for you, please could I ask you to complete the online form below, and we will ensure that this is raised with our Customer Relations team as soon as possible.
https://www.royallondon.com/forms/help-form
Many thanks, Louise
Excellent customer service
Excellent customer service, Jamie gave straight forward, clear explanations of outcomes of my pension options
Which I greatly appreciated
1 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so happy to hear that our team member provided excellent customer service and clear explanations regarding your pension options. We appreciate your positive feedback!
Very helpful and answered my queries succinctly.
I spoke to Jamie Donald who was extremely helpful. He explained everything clearly and followed up by sending through the information I need to withdraw my pension funds.
1 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're delighted to hear that you received such clear explanations and helpful follow-up. It's wonderful to know our service met your expectations. Thank you for your positive feedback!
Updating detials
I’m trying to find all my pensions now I’m getting older and was dreading the process of updating my all details but Arya was very helpful and explained the process. Thanks to her, I’m able to check everything in one place and was quickly resolved - thank you again Arya.
1 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're delighted to hear that the process of updating your pension details was made so much easier and that you found the assistance provided to be very helpful. It's great to know that everything was quickly resolved and that you can now check your details in one place.
Alison Ashton staff member
Dealt with by Alison who provided a very positive and helpful service.
1 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so glad to hear that our team member provided a very positive and helpful service. We appreciate your feedback!
Speedy and efficient service
Requested max tax free cash today, processed same day and payment arranged for client 3 days later. Great service and thank you Jordan!
1 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We are so glad to hear about your positive experience with our service and the prompt processing of your request. We always aim for efficiency!
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