Absolutely beautiful picture. It is exactly what I was looking for. Complements my dining room, really good value for money and quick delivery service. Their website is amazing with good quality produ... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I had a slight issue wanting to return a table to rowen homes as it had gone slightly past the return period and i was very stressed about this.I called them up and spoke to stephanie G. I was TOTALL... See more
Company replied
What a fantastic customer service from Rosie at Rowen Homes. I can't thank you enough for your efficiency and the kind gesture you got arranged on the my new sofa seats being marked. Rosie it's dealin... See more
Company replied
We had an issue with our order (wall paper order not fully delivered). Within 12 hours of emailing the issue was resolved and our wallpaper was sent back out. It came a day later! Really appreciate th... See more
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Company details
About Rowen Homes
Written by the company
The Rowen Homes team is a friendly team of 32 (and growing!). We're well known for our on-hand customer service team who are always happy to help you out, whether its asking a design question or queries about an order. We'll do our very best to help you, that's why our customer service team is available 9-5, 5 days a week.
We're based in Newcastle Upon Tyne where we dispatch your orders from. We're all about providing you with the best quality, luxurious homeware available, that's why our team of interior designers and buyers hand pick all of our items.
Luxury Homeware Delivered To Your Door
All of our items are sold online through our website, we know you're going to be super excited to receive your items! That's why we offer express delivery on most of our items in the warehouse.
Returns
We're only human, sometimes accidents do happen. Whilst we do everything in our power to ensure your items arrive with you safely, on rare occasions they might arrive with a fault. If this happens to you, please get in touch with our team as quickly as you can - it's our job to make this right for you!
If your item has arrived and it's just not for you, don't fret! Our customer service team are more than happy to help you.
Contact info
Unit 6 Franklin Industrial Estate, NE21 5TL, Blaydon, United Kingdom
- 0191 743 0219
- hello@rowenhomes.com
- rowenhomes.co.uk
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Grace Grainger is a credit to the Rowem…
Grace Grainger is a credit to the Rowem homes customer service team she is friendly attentive and helped resolve a issue with such care and efficiency
16 May 2026
Unprompted review
Reply from Rowen Homes
Hi , thank you so much for your review. Grace is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Reply from Rowen Homes
Hi Karen, thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x
Absolutely fab product and support by…
Absolutely fab product and support by Steph G has been brilliant - slight issue with a damaged product when it turned up and without any quibble agreed a replacement - really would recommend
14 May 2026
Unprompted review
Reply from Rowen Homes
Hi Nicholas, thank you so much for your review. Steph is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Great customer service
This was the first time I used this company and had to return one of my items just wasn’t to my taste
Great customer service ( from Jenna) refund issued straight away I would definitely use again
15 May 2026
Unprompted review
Reply from Rowen Homes
Hi Sarah, thank you so much for your review. Jenna is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Great website and fabulous range
Great website and fabulous range. Easy to navigate and order process very straightforward. Lovely quality goods. Only negative which wasn’t a fault at your end - your preferred delivery service were somewhat neglectful, didn’t follow instructions and left my parcel in the rain (on top of the secure parcel box).
13 May 2026
Unprompted review
Reply from Rowen Homes
Thank you for your review, - Team RH x
Grace assisted very quickly with a…
Grace assisted very quickly with a partial refund for an item. Dealt with the issue quickly and fairly. Thank you Grace!
14 May 2026
Unprompted review
Reply from Rowen Homes
Hi Lisa, thank you so much for your review. Grace is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Great service, quality furniture
fantastic experience from start to finish, and to get a personalised service from Amy made it worth it even more. Thanks so so much for making my experience so positive, Amy. Rowen Homes has the best stylish furniture. There is nothing not to like here.
4 May 2026
Unprompted review
Reply from Rowen Homes
Hi Nkechi, thank you so much for your review. Amy is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Amazing customer service
I had an issue which Rosie resolved perfectly. Excellent customer service from her. I would recommend this company to anyone accordingly.
13 May 2026
Unprompted review
Reply from Rowen Homes
Hi , thank you so much for your review. Rosie is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Fast delivery
Fast delivery. Well packed. Easy to assemble.
And looks beautiful 🤩
30 April 2026
Unprompted review
Reply from Rowen Homes
Hi Anne, thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x
Delivery was super quick plus the…
Delivery was super quick plus the cushions were gorgeous.
Very well made and a good price for the quality.
1 May 2026
Unprompted review
Reply from Rowen Homes
Hi Tracey, thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x
From gold monkeys to black cherrys to…
From gold monkeys to black cherrys to wall art all beautiful unique !
12 May 2026
Unprompted review
Reply from Rowen Homes
Hi Deb, thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x
I was talking to amy and she was very…
I was talking to amy and she was very helpful and helped me with my order 😊
12 May 2026
Unprompted review
Reply from Rowen Homes
Hi Jane, thank you so much for your review. Amy is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
We’ve had fantastic service from Grace
We’ve had fantastic service from Grace, she’s been very responsive and helpful and answered all our queries. Well done Grace
11 May 2026
Unprompted review
Reply from Rowen Homes
Hi Timothy, thank you so much for your review. Grace is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Loved my my order
Loved my my order , comes really quick to am impressed ,
Gift bag I ordered must of got a little damp when I open it up ,
But is what it is my purchase was immaculate wrapped well in very good condition
So thank Rowen
Could look at your app all day beautiful stuff
27 April 2026
Unprompted review
Reply from Rowen Homes
Thank you so much for your review,
Team RH x
Amazing company with excellent customer…
Amazing company with excellent customer service I’ve been dealing with Amy for some weeks now and she has been extremely helpful
10 May 2026
Unprompted review
Reply from Rowen Homes
Hi , thank you so much for your review. Amy is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
My order was delivered late and damaged also left on door step
My order was delivered late and damaged. I called and spoke to Jenna and was advised to take pictures and send email with all the details . I did that on Saturday and Jenna got back to me this morning advising a replacement will be with me within 3-5 days
Customer service people could not be more helpful . Shame about DPD
9 May 2026
Unprompted review
Reply from Rowen Homes
Hi Gwen, thank you so much for your review. Jenna is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Spoke to Jenna about an order i had…
Spoke to Jenna about an order i had placed and she couldnt have been more helpful. Lovely customer service experience
11 May 2026
Unprompted review
Reply from Rowen Homes
Hi Caron, thank you so much for your review. Jenna is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Excellent
Super fast delivery with exceptional customer service.
Would highly recommend.
2 May 2026
Unprompted review
Reply from Rowen Homes
Hi Wilo, thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x
I spoke to Amy as I needed to cancel an…
I spoke to Amy as I needed to cancel an order. Amy was professional and really helpful. She promised to reach back to me once she had spoken to the warehouse and she did just that. Thank you Amy
9 May 2026
Unprompted review
Reply from Rowen Homes
Hi Anu, thank you so much for your review. Amy is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Excellent Customer Care
I had a query after placing an order and it was an error on my part. I emailed Rowan Homes and a lovely customer services assistant called Grace dealt with my query so promptly and resolved the issue for me. Thank you Grace 🥹
8 May 2026
Unprompted review
Reply from Rowen Homes
Hi Caroline, thank you so much for your review. Grace is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
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