Rowan Energy Reviews 145

TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, most reviewers were let down by their experience overall. Many customers report significant difficulties in contacting the company, with emails and messages going unanswered, and phone numbers being unresponsive or disconnected. This lack of communication extends to customer service, which many find to be unhelpful and unresponsive, leading to unresolved issues and frustration. People frequently mention problems with payment systems, including delays in receiving funds and an inability to withdraw money, especially after changes in payment methods. Some people were dissatisfied with the product itself, citing concerns about its functionality, the accuracy of advertised information, and the sudden discontinuation of associated tokens. Conversely, a few other people also felt that the product initially worked well, with prompt payments received for a period, and some even reached a break-even point on their investment.

What people talk about most

Customer communications

Consumers find contact to be negative, with many reporting that it is impossible to reach the company.... See more

Payment

Customers consistently note ambiguous experiences with payment, with many reporting issues such as funds not... See more

Product

Users describe ambiguous interactions with the product, with some noting that batteries and panels were fine,... See more

Response time

People report negative experiences with response times, with many stating they have not received replies to... See more

Customer service

Reviewers highlight negative aspects of customer service, with many reporting that no one from customer... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I have been trying to redeem My points for the last 3 months, I was told in September there was an issue that would be fixed at the end of the week, but the issue remains. I have emailed, logged it... See more

Rated 1 out of 5 stars

September 2024 approached by row an to buy Miner unit our details given to them by Solar company. Older gentleman came to persuade us to buy although had misgivings. I thought at our age(70s) we wou... See more

Rated 1 out of 5 stars

There is no connection between smart miner and blockchain. Rowan Energy CEO promised us that the new chain would be created with all the transparency. It turns out that he deceived his investors who b... See more

Company replied

Rated 1 out of 5 stars

I lost everything I put into this project — and even went into debt believing in their vision. They kept making public promises of recovery while silently inflating the token supply, causing the price... See more

Company replied


Company details

  1. Solar Energy Equipment Supplier
  2. Electric Vehicle Charging Station
  3. Solar Energy Company

Written by the company

Rowan Energy rewards people for living a more sustainable life. Rowan increases your rewards from rooftop solar by giving you an extra 10p for every kWh generated within your kWp package size. You only need solar, and a small, low-powered device called a Rowan SmartMiner. A SmartMiner is a SmartMeter and blockchain Miner in one. It's easy and quick to install. Rowan Rewards do not affect any subsidies or feed-in tariffs you are already paid.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

145 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 41% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Really good product that makes you money

Really nice and easy to use platform that makes money for doing nothing. Easy install by the team at Rowan and good website with the ability to see your daily production. Donate or receive your money when you want. Overall a great purchase with great customer service 👍👍

28 November 2022
Unprompted review
Rated 5 out of 5 stars

David dealt personally with the…

David dealt personally with the installation of the smart miner which was done efficiently and has been working great over the last couple of weeks. Bring on the sunshine.! So far so good.

22 October 2022
Unprompted review
Rowan Energy logo

Reply from Rowan Energy

Glad everything was smooth for you. Thanks for the great review

Rated 5 out of 5 stars

A great idea that significantly reduces…

A great idea that significantly reduces the payback period on solar panel systems. Device is small and looks good on the wall.

The website gives all the data I need and payments to my PayPal account have gone well without any problems.

12 October 2022
Unprompted review
Rowan Energy logo

Reply from Rowan Energy

Thanks very much for your kind words David

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