They are doing very well
They are doing very well. This is my third year with them as my domain registrar. I had an issue updating some details on my account and they helped me get it resolved.
29 January 2026
Unprompted review
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Company details
Written by the company
ROUTE AFRICA, Africa's foremost web hosting company, offers clients cost-effective domain name registration, a domain reseller program, web and reseller hosting, VPS, cloud servers, and DNS management. Established in 2014, this Tanzanian enterprise has carved a niche in the industry by providing the most reliable hosting services at competitive rates.
Contact info
Dodoma, 0255, Dodoma, Tanzania
- +255749757000
- support@routeafrica.net
- routeafrica.net
3.6
Average
6 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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If you’re considering Route Africa
If you’re considering Route Africa, be warned. I paid for a domain renewal today and after hours of waiting, there’s been no update, no confirmation, and no response to calls or WhatsApp messages.
This is not the first time they’ve handled things this poorly. Their lack of communication and accountability is extremely unprofessional. Domain services require trust—Route Africa has lost mine.
23 December 2025
Unprompted review
Reply from ROUTE AFRICA
Hello,
Thank you for your feedback. We sincerely apologize for the concern caused and for the delay in our response earlier today.
We would like to clarify that your domain was successfully renewed. The apparent delay you experienced was due to checking the domain status using a third-party WHOIS service. Some external WHOIS platforms cache data and may take several hours (or longer) to reflect updates.
For .tz domains, the authoritative and real-time WHOIS source is whois.tznic.or.tz, which reflected the renewal correctly shortly after processing.
That said, we acknowledge that our communication should have been faster and clearer, and we take responsibility for that. We are actively improving our response handling to ensure clients receive timely confirmations and updates going forward.
We appreciate your patience and thank you for raising this — your trust is important to us, and we remain committed to providing reliable and transparent domain services.
Kind regards,
Route Africa Support Team
Outstanding Domain and Hosting Services!
I’ve had the pleasure of using RouteAfrica’s domain and hosting services, and I must say, they have exceeded all my expectations. The domain registration process was seamless and incredibly fast, with a wide range of domain extensions to choose from. It was hassle-free and allowed me to get my website up and running quickly.
Their hosting services are just as impressive. The uptime has been rock-solid, and the loading speeds are consistently fast, providing a reliable experience for my website visitors. They also offer excellent features and flexibility, ensuring that my website runs smoothly at all times.
What truly makes RouteAfrica stand out is their top-notch customer support. Any questions or concerns I had were answered promptly, and their team went above and beyond to ensure everything was set up perfectly.
For anyone in need of reliable domain registration and hosting services, RouteAfrica is the way to go. They offer great value, exceptional service, and peace of mind knowing that your website is in capable hands.
26 January 2024
Unprompted review
RouteAfrica is a good Web Hosting…
RouteAfrica is a good Web Hosting company so far from our side. They have a good Customer care and service..!!
We are so grad to work with you.
12 October 2024
Unprompted review
Great Work Route Africa
What an amazing company to work with. I have been in partnership with routeafica for about 4 years now. Have enjoyed their service and customer support. An amazing customer care from the team. Big up ROUTE AFRICA.
13 October 2023
Unprompted review
Well customer support
I have been a hosting reseller for the company, the company is doing well , ggod customer support, fast restoration of outages
13 October 2024
Unprompted review
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