While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

The worst agents you will find in the country. These guys just are absolutely a sham. It’s been many months that they are not transferring the deposit money they owe me. I made a loss of 7000£ du... See more

Rated 1 out of 5 stars

Terrible! I had a very poor experience with this property management agency. Over several months, they failed to pay me the full rental income that was due. When I raised concerns, I was met with va... See more

Rated 1 out of 5 stars

The response from Rouds is astonishing. It is Rouds who have failed to make payment. They allegedly took out an insurance policy for me and despite over a year elapsing have withheld payment. They hav... See more

Rated 1 out of 5 stars

Absolutely terrible experience with this letting agent. They never pay rent on time – every month is a battle just to get what I’m owed. I’m constantly having to chase them up, send reminder after r... See more

Company replied

Company details


Contact info

1.9

Poor

TrustScore 2 out of 5

55 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.9

All reviews

(55)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful experience

Awful experience. Work should have been done on the room before i had moved in, nothing was done. They simply dont know what theyre renting. Property was 'deep cleaned'. Reviews are taken down about the illegal fee of checking in, this is not a hotel. You will not recieved the check in fee back they will jist make excuses. Only met and talked with Saghar Singh, unimpressed. Highly unprofessional. They changed the move in date to a later date which was not updated on the contract nor did i recieve a copy of the contract.

31 May 2022
Unprompted review
Rated 5 out of 5 stars

Very professional throughout sale and…

Very professional throughout sale and good price

15 December 2021
Unprompted review
. logo

Reply from .

Thank you for taking the time to leave us such a positive review. We are delighted to hear that you found our team to be professional throughout the sale process and that you were satisfied with the price achieved for your property. We strive to provide top-notch service to all our clients and we are thrilled that we were able to meet your expectations. If there is anything else we can assist you with in the future, please do not hesitate to reach out. Thank you again for choosing our estate agency.

Rated 5 out of 5 stars

Mr Saagar Sigh

From the first contact with Mr. Saagar I could feel his very professional and reliable approach. Excellent communication, every question or doubt was clarified on a regular basis, and there were quite a lot of them, which is why I value him for his patience and leading 'by the hand' through the property rental processes, from a landlord’s perspective. I could count on his help in deciding on the rental price and finalising the transaction. He is a highly recommended agent to work with.

9 December 2021
Unprompted review
Rated 4 out of 5 stars

Really friendly

Really friendly. Professional. Sometimes can be hard to get hold of and felt the inventory charge could have been made more clear earlier on but would 💯 recommend. Great experience overall .

29 September 2021
Unprompted review
Rated 5 out of 5 stars

Affordable, Supportive & Great Communication

Today I’have received Excellent service from Rouds. Highly professional! the staff are very friendly and approachable at any time of the day and they seriously look after your best interests. Saagar is one of the remarkable individual, his mannerisms, positive reassuring character and expertise and extremely to the point yet very friendly advice will never mislead you. Thank you Rouds for your time!

23 September 2021
Unprompted review
Rated 5 out of 5 stars

Best Experience

Great service for Rouds, if your struggling to sell your house then I’d recommend them. Transparent, informative and very polite staff. Thank you for making my experience so easy. Will use you again in the future.

23 September 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Really helpful and thoughtful throughout the whole process, thank you for making this experience so easy and joyful.

22 September 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommended/Professional and transparent

Excellent, professional and friendly service provided by Rouds Estate agent. Specially Saggar was really knowledgeable and honest during the whole process of selling the house. He explained really well and was transparent throughout the process. High recommend for selling and anyone looking for a property.

22 September 2021
Unprompted review
Rated 5 out of 5 stars

I was extremely pleased with the…

I was extremely pleased with the service and friendly staff. These agents went above and beyond than others in all aspects. I couldn't recommend them highly enough. If you want high quality tenants and a expect and friendly service then definitely use Rouds estate and letting agents.

13 September 2021
Unprompted review
Rated 2 out of 5 stars

Inconsistencies between words and reality

Having moved into the property I have found inconsistencies between what I was told by the letting agent and the reality. This includes parking spaces and the date by which the room refurbishment would be completed.

A month into my tenancy, I do not get notice of visits by the letting agent or landlord, have yet to receive an inventory and have realised that my contract references the wrong room.

My calls and messages are ignored more often than they are replied to. I experienced significant delays in the responses I do receive.

The additional charge for check in seems excessive when it only consisted of handing over keys.

On a more positive note, the letting agent was friendly during the viewing and happy to answer my questions

1 September 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look