Rothley Ltd Reviews 

Lack of communication, did not fulfill commitments sent on email, took far to long to disipher if a case could be taken or not waited two months to no avail, non return of numerous phone calls, to Mandeep, and Rebecca. They need communication skills I say.

Not next day delivery as advertised actually 3 days & then brackets & end caps missing from hand rail kit. Rothleys didnt want to know & fobbed me off to B& Q . Who didnt reply

I placed my first order with Rothley on Thursday. The goods were received 24 hours later as stated. No waiting around to finish my project + the angles were exactly what I was looking for. The measurements on the site vs the label on the product were slightly different but it ended up being perfect because they fit exactly, with not even 0.5mm to spare.
I would definitely shop here again.

Website and checkout great. Shipping information false. Claims next working day £5.99 subject to T&C’s.

T&C’s state next working day if order before 11am and next day plus one if ordered after 11am. Didn’t receive my order as counted on unfortunately.

Bought two lengths of 15 x 15mm equal angle profile, in antique copper.
Great product at a decent price, well packaged and delivered in a timely manner... would recommend and will be back for more!

Thank you very much Rothley.

This company is without doubt on of the best I have ever dealt with in recent years. The products I purchased were very reasonably priced, as described and of excellent quality. Their customer support team is second to none. Michelle in particular was so helpful, calling me back when she said she would, keeping me informed of delivery and even calling to confirm with me that my products had been delivered! She is a credit to the company. I would certainly recommend this company and I would not hesitate to buy from them again. Thank you, it is so good to know that there are still companies out there who can provide excellent products and customer service. Thank you. Sue

Customer service is excellent. Speedy responses and my issue with replacement parts was resolved in days.
My stair rail is now restored and takes pride of place.

I purchased a handrail kit from Rothley and just wanted too say that the aftersales customer service is absolutely fantastic! If I could give them more stars I would absolutely top class customer service, thanks everyone at Rothley. H You have indeed my pleasure 😊 Quick update had to contact Rothley again as I was not clear enough when ordering my replacement part. Within no time I received a reply, no fuss, no jumping through hoops to resolve my problem, Michelle dealt with it immediately, job done!! Happy handrail at last!! Fantastic customer service. 24/03/25