RosemaryDoll Reviews 2,073

Very easy transaction and great customer service from review before shipping all the way up through delivery.

Due to a shipping mishap Rosemary staff specifically Candy has worked tirelessly to fix the issue. Candy has gone above and beyond to make things right.

I have ordered (and already received) a custom variant of the 159cm/5ft3 H-cup Silicone Sex Doll – Hailey (ROS Max Head R12) from Irontech/RealLady company

One of the major part of the excellent experience with RosemaryDoll is their customer support. Namely Sue - communication, provided information, ability to communicate with factory and useful help with setting details of the order was simply top tier level of the customer support.

I did a lot of research before deciding to order with Rosemary Doll. I could tell based on their website that they care about their customers and provide a LOT of information and resources to help people make the best decision, including how to avoid scams. After placing the order, I was in regular contact with their customer service rep Candy throughout the process, and she was incredibly helpful and responsive. When the doll was being made she kept me up to date on the status and encouraged the factory to prioritize my order. Before they shipped, they sent me photos to review and I noticed the eye color needed to be fixed, which they corrected. I also noticed the hair wasn’t quite the same as the website photos, so they provided me with a free wig to make up for it. When the doll finally arrived, I was blown away by the realism. It was better than I imagined and everything I ordered was included. However my doll was supposed to have an anal cavity but they weren’t able to add that because I ordered auto-sucking vagina. This was a disappointment but Candy was very considerate and responsive and was able to refund the auto-sucking vagina add-on as a gesture of apology. I am very happy with Rosemary Doll’s customer service and would only order with them in the future.

The doll I originally ordered wasn't available, so they patiently helped me through picking a replacement. I'm very happy with what I ended up with.

I made a request to get an additional head with a particular hair style and they worked with the manufacturer and got me the head at a discount from the factory in short order. I haven't received it yet but the process was done very quickly and smoothly for something that was out of the ordinary. Very responsive customer service

I’m satisfying with rosemary doll’s order process and feedbacks at any questions. She arrived my house about a month. I inspected the doll’s outfit quality and it was good. But when I’m enjoying with her,I found that virgina and anal’s depth and shape was different when i ordered option. I ordered short 12cm and narrow holes option, but doll’s was not. It’s too deep about 18cm and wide especially anal hole.So I’m searching for the ways to enjoying with her.

It wasn’t what I was expecting with the silicone smell after washing it more the first be twice wouldn’t do it for deep cleaning & I feel like wasted money on the doll wasn’t meeting my satisfaction & it’s honestly a huge waste of my money I’m gonna throw it away.

Overall, I am very satisfied with my experience dealing with Rosemary doll. Their customer service and expertise are second to none. They answer all of your questions promptly and are very friendly in doing so. I highly recommend them!

Client support always available and helpful from the day the order was made until the day it arrived.

Package arrived in perfect conditions, the contents exactly what was ordered.

First class service.

Rosemary is reliable. My order was slightly delayed due to mandatory inventory but I don't mind. They are good about keeping you informed.

Don't sleep on the in-stock items. Two that I've purchased were absolutely steals. This is great especially for budget.

The ordering and customer support were great. Communication was not a problem and the selection of dolls were excellent.
The doll arrived and was packaged good. The doll is super realistic and is better than both my ex wives combined.... No need to rush into a new relationship when dating because I know the doll won't give me any STD's, empty my wallet, take me to court, get angry at me and file a restraining order to make my life difficult, take me to court, get pregnant and most of all refuse me sex! What i am waiting for now is to see if either the Japanese, Chinese, or Elon Musk will be the first to make one of these dolls so they can walk, move and keep the organic women on their toes...lol....maybe they will have a competition to stop treating men like crap? Haha...

Rosemary doll has excellent responsive customer service. They are also very timely.

Easy to select and purchase my perfect doll. The doll is super high quality. Customer service is always there every step of the way!

Everything about my buying experience was insanely good the doll I ordered has turned out way better than I would of dreamed for delivery was super fast and the RosemaryDoll team made sure I got exactly what I wanted even though I was a difficult customer that kept changing my mind on what I wanted. What a fantastic buying experience.

Great company. Got 2 of the sexiest dolls in my room now because of payment plan and works perfectly for those on a budget. Other then issue with slight damage to a doll.But was fixed afterwards.Highly recommend wheelchair or hanging stand over the simple stand if getting full body silicone doll.

Doll was supposed to have green eyes. The factory photos of the completed doll showed it with green eyes, yet when it arrived, it had brown eyes. How does that happen?
I was supposed to be notified when the doll shipped. I was not. I didn't get a shipping number until I contacted customer service and found out the doll was shipped over a week prior to my contacting them.
The deluxe bonus outfit included wasn't very deluxe and the wigs, although a decent enough quality, were too big to properly fit on the dolls' tiny heads. Not happy about the dolls' disproportionally small heads.

Doll came with broken heating part. They forgot to send moaning device. Customer service doing their best but factory send really poor quality product. The finger skeletons have pierced through the silicone and are sticking out. Although it's only been two days since I received it, the TPE doll has surface defects in many places. I'm not very rich, so I'm being extra careful. Rose Mary doll's customer service is excellent, but the manufacturer is a complete disappointment. I feel like I've wasted $1400.

The product I ordered was out of stock . They immediately let me know and gave me the option to wait until it was back in stock so they could send it , or they would send my money back and I could reorder then . I chose to wait until it was back in stock and just have them send it . I love their communication and customer service .

Good communication, answers questions in 24 ours.
trustworthy company.

Only 1 point of improvement. give the sellers the option to choose a different transporter. UPS is not as good in Europe as it is in America, maybe adding DHL as alternate sender would be a great improvement.