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Rosec Jewels Reviews 

219
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning quality of the products, noting the genuine materials and beautiful craftsmanship of the jewelry. Many people highlight the fast and smooth delivery process, often receiving their orders quicker than expected. Reviewers also consistently commend the excellent customer service, describing it as responsive, helpful, and communicative throughout the entire ordering and delivery process. However, some customers also noted issues with product quality, such as scratches on stones, missing diamonds, or stones falling out shortly after purchase. There were also concerns about the accuracy of product descriptions, with some items appearing different from their online images or being smaller than anticipated. A few people experienced problems with packaging, finding it damaged or poorly secured, and some questioned the authenticity or origin of the materials.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight and satisfaction with... See more

Quality

Consumers find quality to be positive, with many reviewers describing their rings as gorgeous, stunning, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and timely shipping.... See more

Customer service

Users describe positive interactions with customer service, highlighting its excellence, responsiveness, and... See more

Order

Customers consistently note positive experiences with order, praising the quick and easy ordering process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely stunning rings. Genuine moissanite, and the opal is absolutely the star of the show! Customer service was very fast to fix my husbands mistake when he initially placed our order, My husband... See more

Company replied

Rated 5 out of 5 stars

Absolutely thrilled with my purchase! This ring is so pretty I can't stop looking at it… from the minute, I placed the order to the actual delivery of the ring was perfect. I will definitely be orderi... See more

Company replied

Rated 5 out of 5 stars

The pear shaped emerald ring I purchased is gorgeous. The stone is bright and lively and the ring is beautifully crafted. It exceeded my expectations. I will be purchasing another piece in the very n... See more

Company replied

Rated 5 out of 5 stars

Rosec Jewels delivered! Bought a fire opal necklace as a birthday gift for a family member. It turned out beautifully. Red Fire Opal encircled with diamonds and a 14k yellow gold base & chain. The ord... See more

Company replied


Company details

  1. Jewellery Manufacturer
  2. Jewelry Designer
  3. Jewelry Exporter
  4. Jewelry Store

About Rosec Jewels

Written by the company

💎 About Rosec Jewels

Rosec Jewels is an independent fine jewelry brand dedicated to crafting timeless pieces that reflect your unique personality and love story. Each piece is made with precision, passion, and a promise of perfection.

✨ Our Jewelry Collection

Explore a world of brilliance with our wide range of jewelry:

🌿 Our Gemstone Excellence

  • Lab-Grown Diamonds — EF-VS and HI-SI grades for exceptional sparkle and ethical luxury.
  • Moissanite Jewelry — D-VS1 brilliance that rivals natural diamonds in fire and beauty.
  • Precious & Semi-Precious Gemstones — AAA to AAAA quality stones known for color and clarity.

💖 Why Customers Trust Us

  • ⭐ 85%+ Positive Reviews & Exceptional Craftsmanship
  • 📜 Certified Gemstones & Hallmarked Gold/Silver Purity
  • ↩️ 30-Day Easy Return Policy
  • ✈️ Free & Secure Express Shipping Worldwide

At Rosec Jewels, we believe jewelry is more than adornment — it’s a celebration of who you are. Discover the sparkle that speaks to your soul.

Free Studs + 11% OFF

Enjoy Free Gifts & Big Savings This Season!

🎁Mother's Day Sale Live

Make this season shine with gifts and savings from Rosec Jewels!

  • 💎 Free Moissanite Studs with your first purchase.
  • ✨ Seasonal Discounts:
    11% OFF Sitewide

    Shop Now |

    *Automatic discounts apply at checkout where eligible. Free studs on first purchase only.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

219 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(219)

63 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful

Great customer service, they keep you posted through WhatsApp.
Certification of authenticity iS provided once you receive your purchase. These studs earrings have exceeded my expectations.
Love them.

13 September 2023
Unprompted review
Rated 5 out of 5 stars

BEAUTIFUL RING EXCELLENT SERVICE

My son ordered a moonstone ring for his girlfriend. There was a slight delay due to availability of the stone. It came yesterday and it was worth the wait. It is BEAUTIFUL! Wonderful craftsmanship and great customer service. I will definitely order from Rosec Jewels again.

13 September 2023
Unprompted review
Rated 2 out of 5 stars

You're rolling the dice with this one

We ordered the ring my wife has wanted for a long time - a black diamond. I'm always nervous about ordering online, but there were enough good reviews to warrant trying it. The ring arrive and was beautiful. It was exactly what she had wanted. However, less than a year later, the stone came loose. I contacted them and they told me it couldn't be returned but I could take it to a local jeweler to get it fixed and they would reimburse me $50. I took it to the jeweler, and they said it was going to be $449 to get it repaired because the prongs were not made long enough. Upon informing them of this, they changed their story and said they couldn't help at all. Unless you have a high tolerance for risk or are willing to lose $1000, I'd avoid buying from them.

2 August 2023
Unprompted review
Rosec Jewels logo

Reply from Rosec Jewels

Dear Andrew,

Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered with your black diamond ring and for any frustration this has caused.

We understand how disappointing it must have been to receive conflicting information about the repair and the associated costs. We strive to provide clear and consistent communication, and it’s clear we fell short in this instance. We are currently reviewing our policies to ensure that situations like this are handled more effectively in the future.

Thank you for bringing this to our attention, and we appreciate your patience and understanding.

Best regards,
The Rosec Jewels Team

Rated 1 out of 5 stars

Scam

Scam. False advertising. Don’t fall for it.

9 July 2023
Unprompted review
Rosec Jewels logo

Reply from Rosec Jewels

We're concerned to hear about your experience and take such feedback very seriously. At Rosec Jewels, we strive to maintain transparency and integrity in all our advertising and product descriptions.

We would appreciate it if you could provide more specific details about your concerns. Understanding the exact issues will help us investigate further and ensure that any misunderstandings or problems are addressed promptly.

Rated 5 out of 5 stars

Hands down the best experience buying…

Hands down the best experience buying custom made jewelry!! Harshita always answers questions quickly and is so nice to deal with! Their jewelry is absolutely gorgeous!! I have bought so many pieces from Rosec and I’ve never ever been disappointed!! You explain what you want and they send you an image to confirm. I’ll never buy from another shop

2 June 2023
Unprompted review
Rated 5 out of 5 stars

GREAT CUSTOMER SERVICE, BEAUTIFUL RING!

I couldn't agree more with the reviews about communication with Rosec being a pleasure. They were transparent about the entire process. The ring I got from them is a blue topaz in a vintage setting. It is beautiful. Thank you to Rosec Jewels. :)

5 June 2023
Unprompted review
Rated 5 out of 5 stars

5 stars

Great experience! Incredibly fast shipping and great customer service. I’ll definitely be ordering again.

21 April 2023
Unprompted review
Rated 5 out of 5 stars

What a great company

What a great company! From the moment, I purchased jewelry from them they were great about keeping me informed and up-to-date on the process. I would definitely recommend and will be purchasing from them again.

19 May 2023
Unprompted review
Rated 5 out of 5 stars

Ordered the wife a 14-karat gold with…

Ordered the wife a 14-karat gold with emeralds eternity ring

It was a gift for our 20th wedding anniversary, the process was quick and simple and I was kept informed throughout the process

The ring itself looks well made and is very attractive to look at the wife loves it

Communication was always polite and courteous and helpful not to mention plentiful

26 April 2023
Unprompted review
Rated 5 out of 5 stars

Good Quality and Brilliance

I liked the quality of the jewelry, seeing the shipping process was quite calming for me. Having the jewels in my hand was a very good experience too. I liked that they weighed and were not hollow inside. I always recommend evaluating the jewelry size, maybe I trusted that my finger was bigger.
I would also like Rosec to redesign of the logo and the packaging to be more elegant or high end as their products, but apart from that everything was perfect.

1 March 2023
Unprompted review
Rated 1 out of 5 stars

PLS DO NOT BUY FROM HERE

PLS DO NOT BUY FROM HERE. THEY WERE SUPPOSED TO FIX A BROKEN RING AND IT'S BEEN MONTHS! THEY KEEP LYING ABOUT SHIPPING THE OTHER PIECES. DO NOT TRUST THIS PLACE!!! IT'S NOT ACCREDITED ON BBB!!! TRUSE ME! BE WARNED!

11 April 2023
Unprompted review
Rosec Jewels logo

Reply from Rosec Jewels

Hi MX,

We sincerely apologize for the experience you had with us. Your feedback is very important, and we're committed to resolving the issue as quickly as possible. We understand how frustrating this situation must be and want to assure you that we are taking steps to improve our processes.

Please reach out to our customer service team at [customer service email/phone number] so we can provide you with a detailed update and ensure your concerns are addressed promptly.

Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.

Rated 5 out of 5 stars

Beautiful moissanite ring

Really pleased with my moissanite ring from this Seller. The gold weight was good and it is beautifully made. Rosec customer service is excellent and when I requested an exchange for white gold instead of yellow gold (the colour was too yellow & didn't match my wedding ring), they were very obliging and I received the exchange quickly. Would thoroughly recommend

23 February 2023
Unprompted review
Rated 5 out of 5 stars

We had the most positive experience…The most beautiful engagement ring!

We had the most positive experience with Rosec Jewels. They work with us all the steps of the way; made the changes we requested, and the ring is a beautiful, high-quality piece. They also delivered it on time, with no delays at all. We will recommend Rosec Jewels to friends and family, and we will order from them again. Thank you!

10 February 2023
Unprompted review
Rated 5 out of 5 stars

Great craftsmanship

I bought a plain gold band online. Rosec were the jewlers who crafted my ring. Due to my error the ring needed to be returned for resizing. This is from Aus to India. Rosec bent over backwards to accomodate my error and I had my ring back in a weeks time. The ring is noticeably different to the retailers around here. I'm very impressed with Rosec, they are helpful and proffesional. I love my ring and it would go perfect for a wedding band. Check them out.

27 December 2022
Unprompted review
Rated 5 out of 5 stars

My new go to

I’ve ordered twice from this company, first time being a dagger cartilage earring, second time being three custom pieces. The first experience was great, I received pictures of the item before they were shipped off, it came with a diamond certificate. Second experience was even better, I spent a couple days talking with their customer service customising pieces for me, they were very patience and made sure I had exactly what I wanted, the whole process from first chat about the pieces to delivery was less than two weeks, they made the jewellery within a couple days and the shipping time was excellent too. I received certificates and warranty for all the moissanite stones I had.

Definitely my go to for specialist earrings now, absolutely great.

11 February 2023
Unprompted review
Rated 5 out of 5 stars

Ring

Customer service was great and the product was beyond what I expected. Thank you so much for everything.

7 August 2022
Unprompted review

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