Rose Bikes Reviews 7,953

Excellent online shop. Pro equipment and tools. very fast delivery, even 2 days before Christmas. Thank you!

I was at home but the package was delivered to my neighbor

Would like to get a response from customer service to get the shipping of my order sorted out.

Update: No response from customer service after 6 days of initial order and multiple emails sent to them.

I own a Rose Granite Chief and I am trying to refurbish my frame. Contacted Rose recently for some advice on parts as they are not shipping to the UK any longer and I therefore cannot buy anything from them. No response other than an automated message in German. You cannot find any details online around specifications, cannot source frame decals….nothing!

I understand brexit has caused shipping issues but surely they should be supporting people who continue to ride their bikes!

Every other brand i have ever used has offered far superior support! Guess if they cant sell you another bike they’re not interested.

Wherever you are in the world I would reconsider purchasing from them as you will be ignored if you need support

I had a fracture on my pedal arm, and Roses Customer Service where very cooperative and agreed on a half a payment of the invoice in Denmark instead of returning it to Germany. There was some misunderstandings and time delay through the process but in the end I recived the money, so 5 stars.

Ordered a bike some weeks ago. Should have been shipped out already. But without communication they postponed the order.

It is understandable that they cannot deliver in time due to a shortage on parts and the current covid situation. But still I think it is not acceptable that they do not adhere to the promised delivery date and don't provide you an update.

Let's see if they will adhere to the promise now...
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Kan helaas niet reageren op de reactie hier onder.
Daar moet ik jullie deels gelijk in geven. Alhoewel in mijn account 1-10-2021 stond. Nevertheless... De vertraging was al bekend maar er is geen initiatief tot communicatie geweest.

Bedankt voor de snelle reactie. Dit geeft in ieder geval wat meer inzicht in de situatie. Ik zal het gehele bovenstaande verhaal even updaten als alles binnen is. Voor nu een ster er bij.

Delivered on time, good price. Shortest delivery was 7 days (7-14 days), should be less to get 5 stars

The company and the bikes they make are great. They sent me the bike in a nice box that protected the bike. After some riding my seat was damaged and I wrote them.
They answered in a day or two and had no problem with giving me a new seat (as a guarantee).
Excellent and fair company!

TOTALLY DISSAPOINTING, AWFUL, A COMPLETE DISASTER.

THEY SEND THE BIKES INCOMPLETE, WITH MISSING PARTS AND WHEN YOU TRY TO CONTACT THEM, NO ANSWER IS BACK AND THE BIKE IS ALREADY USELESS SINCE TWO WEEKS AGO.

I REPEAT THE MOST ANOYING THING IS NOT HAVING A SINGLE ANSWER BACK FROM THEM. NO POSIBILITY TO KNOW IF ANYONE IS WORKING ON SOLVING THE ISSUE.

PLEASE FORGOT TO BUY ANYTHING ON THIS STORE

I am writing as the Pro SL 105 bike I received ~1 month ago arrived damaged and I have reached out to every Rose customer service email address multiple times to no avail. The back wheel of this bike is bent out of shape, rendering the bike unusable. I understand that damage can occur during shipping, but not receiving a reply after so many attempts and so much time has passed is difficult to understand.
I see that Rose responds to messages on this forum, so I'm hoping the situation will be remedied soon through this channel. Thank you in advance.

Find another place to shop!
That is my best advice
You will get disappointed and your order will never arrive

I'm very disapointed with the company. I bought a bike with them, a Rose Bike X-lite Four and the bike arrived with a broken frame. After several mails warning them of the conditions of the bikes arrives in, I still do not have an answer...
To collect the money, they do not have problems. To give a solution seems for them a bit more complicated.

I went on the website to but 1 product and it took me over 40 minutes to do

I was in need of a gear drop for my Rose DX Cross bike. unfortuneately I cannot source it locally, but have to contact Rose bike in Germany. I needed support from the Rose tech team as I couldn't find the right part on the home page. They were helpfull, so I got the right piece for the bike. The freight costs were very high: 10 EUR to ship a piece less than 20 gramms.

I live in France. I bought a Rosebike Watt Evo Rohloff from Rosebikes France. I understand the problems with Covid19, but if they are able to deliver bikes then they should be able to collect bikes for annual servicing. They undertook my first 500km service in March 2020, I contacted them for the annual service (which they understandably declined due to Covid19) but I am now stuck with a bike that only has 3700km but isn’t serviced. I am concerned that my Bosch motor needs an update but the company will not take the bike; I bought the bike on the understanding that Rosebikes France would service the bike.

J'habite en France. J'ai acheté un Rosebike Watt Evo Rohloff chez Rosebikes France. Je comprends les problèmes avec Covid19, mais s'ils sont en mesure de livrer des vélos, ils devraient pouvoir récupérer les vélos pour l'entretien annuel. Ils ont effectué mon premier entretien de 500 km en mars 2020, je les ai contactés pour l'entretien annuel (qu'ils ont naturellement décliné en raison de Covid19) mais je suis maintenant coincé avec un vélo qui n'a que 3700 km mais qui n'est pas entretenu. Je crains que mon moteur Bosch ait besoin d'une mise à jour mais la société ne prendra pas le vélo ; J'ai acheté le vélo étant entendu que Rosebikes France s'occuperait du vélo.

BE WARNED!!

Made an order in 08/2020 of items that where either in stock or had a relative short "back in stock in:" attached to them.
Added my credit card, and supposedly paid for the order. (No money was taken from my account.)

Last week 07/2021
Almost a full year, i received a package from "Rose" that i didn´t even remembered what the hell it was!
Checking my e-mails, saw one asking for me to pay the order since they could not get the money from my old card.

After asking them why did they send it anyway after so long, and without payment, they simply kept saying that it is an automatic system, and WILL charge for it automatically.

I kept talking back and fourth with them, trying to understand if (at least) someone in Rose bikes thinks that maybe it was too long and should have asked before sending the package. But apparently, they are proud of this system... Said that are many costumers that like it...

I am shocked that the responses from costumer service are robot like and completely one sided.

So BE WARNED:
They are the only on-line shop (that i know of), that you can add/buy items that are not in stock, that they don´t know the resupply time (false information even for the in stock items) and will send it to you a year later even if you did not pay for them. So cancel the order if you feel suspicious of the delivery/back in stock time.

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If you are one of the people that, as they say: "likes this system" think about why almost every on-line site as an alert system, to let the costumer know when they have the item back in stock and completely remove the option to add/buy the not in stock item.

Think about all the similar complaints that you read before trusting your money to this shop

*Response*:
yeah... We have a saying for that in Portugal: O maior cego é aquele que não quer ver.

I pay, I receive. I return, I get my money back. I ask questions, I get answers. Can't complain.

Great prices, fast shipping, good customer services, excellent return policy…can’t wish for much more than that
BTW love their own brand of cycling clothing

Ordered in April, then received multiple mails regarding further delays to delivery, even though one of the same articles was for sale and available in their Webshop. They simply cancelled the order in July and told me to order again.
Worst customer service I have ever experienced.