RootLayer Web Services LTD. Reviews 105

Fantastic service, fast speed, friendly support. I will absolutely recommend this to others :)

Root layer gives you me edge over all servers i have tried in recent times, support is great, service is superb, fast affordable and reliable.

thanks ,

Lilian

Excellent Service.. i recommend this site. good services and good Product

A significant percentage of spam, phishing and virus email traffic to the two Email domains I am responsible for is received from rootlayer.net IP ranges. All incidents were reported to their registered "Abuse" email address but nothing was done and no response was received. In fact, the problem got worse, as if my email address was then confirmed as a suitable target.

I was therefore forced to block all traffic from their servers, in order to protect my network and its users.

For those Email Admins who want to block malicious content from Rootlayer, the following factual information will be useful:

Trustnet does not alllow me to publish here the IP address ranges allocated to Rootlayer. However, as a prelude to blocking them, you can search the database at ipinfo.io for the ASN terms below:

Allocated by APNIC (two ranges):
ASN: AS140960

Allocated by RIPE (8 ranges):
ASN: AS51447

All of the IP addresses in these ranges are rated as 'Suspicious' (>65/100), to 'High Risk' (up to 100/100) by independent Fraud Prevention service IPQualityscore. For confirmation of this, you can check addresses in these ranges at the IPQualityscore website, which you can easily find by an internet search.

Please note that this is in no way an endorsement or promotion of IPQualityscore or their website, which is free to access. I have no relationship with them of any kind. The information they present is a useful resource in preventing fraud and cybercrime by malicious actors on the internet.

It seems that the servers in the Rootlayer IP ranges are used as VPN proxies, allowing the true source of the malicious content to be obscured.

However, if all the above ranges are BLOCKED on your servers, your users will be protected.

"Rootlayer Web Services Ltd", the company used to obtain these adddress allocations, no longer exists. The company was dissolved in February 2020. You can confirm this by searching the UK Government 'Find and Update Company Information' service for Rootlayer or the Company number, which is 11566445 .

Rootlayer servers are located in Amsterdam, Netherlands. Rootlayer is a client or reseller of hosting services provided by the Dutch company Worldstream. They are Rootlayer's "Upstream Provider".
If you are subjected to malicious email content emitted by Rootlayer IP ranges, and receive, as I have, no response or action from their registered 'Abuse' contact you can try complaining to Worldstream the 'abuse' address on the Worldstream website.
Please note that Rootlayer have objected to the Worldstream abuse contact email from being published here, on the grounds that it is "Promotion". But you can easily find what it is by doing an internet search.

Dear Rootlayer, if I continue to get volumes of malicious email from your IP ranges, showing your tolerance of these activities, I'm going to keep complaining to your upstream provider, and I encourage all other exasperated email admins to do the same.

Please note that unlike Rootlayer, I have no relationship with Worldstream of a commercial or any other kind of nature. They appear to be a legitimate internet services company and to be acting in good faith. They have a clear 'abuse' policy on their website.

The volume of malicious traffic means that making reports via the Rootlayer ticket system, as they have suggested, is impractical.

Rootlayer should conform to normal internet practice and accept reports to their registered 'Abuse' contact, which can easily found by making a 'whois' search for Rootlayer.

Rootlayer has objected multiple times to me publishing their registered abuse contact email in this review, which is kind of strange for a responsible Internet Services Provider, don't you think?

Great support, had a problem and they fixed it easily and also sent me the guide so I can do it myself in the future! Thank you!

Reliable & Awesome customer service.
Rootlayer is undeniably the best ever. Tested and Trusted 100%. Keep up the good work guys.
VERY SATIFISFYING!!

Very good service, every time I had a problem they solved it in 24 hours top, very satisfied with the product and I work with him from almost 2 years

I've been working with this guy for quite a long time now ..
Call it a year or almost and he has always delivered very good and quality servers that has superseded almost all others and that i am happy about
Very responsive and support works very well.
I can actually give him 9/ stars thought

I am customer since this year and i am really really satisfied with service and support.
The RDP's are freaking stable and never really had problems with connections or whatever. But you have to be sure with what you are doing and should be able to configure firewall for incoming connections etc.

I recently had a problem with my payment. I was in vacation and had no possibilities to check my mails and was not able to pay my (unknown) invoice.
Support was REALLY fast and accepted my request to check if it's possible to "revive" the server to get at least a backup of all my datas on it. It should've had already deleted but they were able to get my server back as it was before with all my datas. And still the same IP-Adress and everything like before.

I'm glad that i am ordering my Dedicated Servers only from rootlayer. So far my best experience (tried 3 other web services).

I bought a server 3 months ago and now bought again because of their decent quality.

Frankly if it was few months back i would have given it a 3 stars because your support then was very slow. but in the last one month your support has been very amazing and the products are very user friendly so you have my 5 stars.

I have been using this service for over 2 years now.
The support is slow at times but has improved a lot in recent times. There has been little to zero downtime for my server. Reliable service to try. I would rate it five stars but due to slow support, I have reduced it to four.

I have been using them on and off for years with no issues so id on't get what's going on. Paid for order on January 24, 2021 using Bitcoins. Today is the 27th and my order still hasn't been fulfilled. Contacted support on their site, telegram and skype multiple times. No response...

Update:
02/05/2021 - Got a response and server was delivered. No reason was given for the long wait and no apology from them...
03/25/2021 - They sent an email to customers about a week ago apologizing and listing the reasons for their lack of support. So, I bought a new server yesterday and received it within 24 hours

I love rootlayer but I don't know where rootlayer is at the moment.

I'm confused as to what's going on, I've been messaging their support and no one is responding.

vps is fastest i ve ever seen. customer service excellent.
I dont need to know of any other service providers as long as rootlayer is still a click away

Been using a RootLayer server for a year now with no issues at all. The team is very responding and helpful. It's been a wonderful experience for me so far. Highly recommended!

Huge vouch to RootLayer, been a customer since 2017 and support has always helped me great.

Thank You!
This is great website until now that I have been paying / connecting
There was small problems, but this Is great And awsome and everyone must try this and can be taked a good look

Also its about what you are paying.

Veteran 4 Years.
VPS.

RootLayer is the best website!