root2tip.com Reviews 205

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the products, finding them effective for natural and curly hair, making it soft, manageable, and moisturized. People appreciate the quality and how well the products work, often noting pleasant scents and ease of use, especially for detangling. The ordering process is generally described as easy and straightforward, with many consumers praising the quick delivery service. However, some people mentioned issues with their orders, including missing items, incorrect products, or receiving incomplete shipments. There were also instances where customers experienced significant delays in receiving their orders, with some waiting weeks or even over a month without updates or communication.

What people talk about most

Product

People report positive experiences with the products, with many reviewers calling them "out of this world"... See more

Quality

Users describe positive interactions with quality, consistently praising the products as "out of this world"... See more

Order

Consumers find the order process to be ambiguous, with many experiencing significant delays and issues with... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with some reviewers praising quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the products for my natural hair-out of all the truly natural brands, this one works best. My only criticism is that it takes a while to navigate the website and find the products you need.

Rated 4 out of 5 stars

Easy to order. Ingredients listed. Not irritating or burning on my scalp.

Rated 5 out of 5 stars

My experience with Root2Tip was excellent. The delivery was punctual, arriving exactly when they said it would, which I really appreciated. The ordering process was straightforward and hassle-free. Th... See more


Company details

  1. Hair Product Store

Written by the company

Premium quality natural beauty for textured hair and hairloss


Contact info

4.1

Great

TrustScore 4 out of 5

205 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Best black hair products I've used!

This company knows what they are doing when it comes to black hair! I have sensitive skin and dry/itchy scalp issues and couldn't find the right moisturiser that just worked for me. I found root2tip through extensive research and reached out to them to see if it would really help. I was recommended the scalp serum product by them and so-far so-good, haven't had any issues since! Fast delivery and great in-depth information on products and how to treat your hair from the company themselves. Would definitely recommend. Thank you root2tip!

23 February 2025
Rated 1 out of 5 stars

Product quality and size Hair Shake…

Product quality and size Hair Shake conditioner reduced to sample size....
I ordered the hair shake and the product and quality has changed. The cost is too high for a sample size of the conditioner when I ordered before the container was 4 times thts size....ridiculous..will never order again...also not as thick..For reference the size was 4 to 5 times bigger...and now the price is higher for a sample size...RIPOFF. In addition I tried 3 times to post this review on the compamy website ....each time the review disappeared...not there as of now🤔

28 January 2025
Unprompted review
root2tip.com logo

Reply from root2tip.com

Our Hairshake has only ever been one size so I am unsure of the product you are referring to, please do get in touch via email and we can investigate this for you. The product quality has never changed. We will happily resolve any concerns you have our mission is to create happy hair days.

Rated 5 out of 5 stars

Change your hairstory

Love this brand and what it represents. I can tell a lot of hard work has gone into these products and the results speak for themselves.

25 December 2024
Rated 5 out of 5 stars

Quality of goods

Quality of goods, and delivery of service. In particular the the Honey rain juice, and the Grow it long serum which is great for people with Locks. Thank you Sal.

29 November 2024
Rated 5 out of 5 stars

Simply the best!

I ordered the Back2School Afro-Curly Kids Moisture System for my daughters hair. The products from root2tip are fantastic for her hair, they really make a difference to how good it looks but also the ease of styling. I really appreciate the advice that comes with the products, as I had no experience of kinky/coily hair before my daughter was born. I highly recommend these products, especially the honey rain juice!

27 November 2024
Rated 5 out of 5 stars

So far so good

So far, i very happy with the products from Root 2 Tip. Mine and my children's hair have thrived. I didn't really have issues with the condition of our hair, however I'm happy that the products are vegan friendly, catered for natural hair with no harsh chemicals and we had some more hair growth which is a bonus!
I'm very glad I came across this company as I was really concerned with what ingredients were in these shop bought brand name products. I will definitely continue purchasing from Root 2 Tip!

25 October 2024
Rated 5 out of 5 stars

Simply the best for Afro & mixed curls 🫶🏼

Really pleased on the quick delivery of my order. We love these products I have been using these since my son was 1, he has mixed curls and over the years I’ve had so much advice and guidance from Salem. This brand is like family now and I wouldn’t use anything else 💫

1 October 2024
Rated 1 out of 5 stars

Poor customer service support to resolve issue

Quite hard to make a refund. Unable to cancel a product monthly subscription. Customer service is not helpful, just quick to call and not resolve issue at hand. Aside that the product works. However, it’s essential you improve on your customer services and help customer resolve issue on time.

29 September 2024

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