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Rooms To Go Reviews 46,537

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 15,797 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, knowledge, and patience, making the shopping experience pleasant and easy. Many people highlight the excellent customer service, noting that employees go above and beyond to assist with orders and provide all necessary information. The products themselves are highly regarded, and the online purchasing process is often described as straightforward and convenient. However, some customers also noted issues with customer service, mentioning a desire for better communication and accountability regarding staff errors. A few other people also felt that additional information from customer service left a lot to be desired, and some were disappointed by unexpected insurance requirements.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness, knowledge, and... See more

User experience

Consumers find the user experience to be positive, highlighting ease of use and convenience. Many reviewers... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the great quality and style... See more

Order

Reviewers highlight positive aspects of order. Many customers found the online ordering process quick and... See more

Customer service

Clients share positive opinions on customer service. Reviewers consistently highlight the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best salesperson (Austin W.) have ever had in all our years (50+)! We sure hope that Rooms to Go appreciates his level of service, professionalism, and expertise. We would choose the Mount Juliet TN... See more

Rated 5 out of 5 stars

Contacted Brandon Lyke for assistance in buying a love seat. He was extremely helpful and patient and knowledgeable. I could not come to the store as I am in a wheelchair SO Brandon assisted me over... See more

Rated 5 out of 5 stars

Evan at the Sarasota location was amazing. Professional, informative and patient. We went in one day, returned home to measure and placed the order the very next day. He sent everything to our cart, v... See more

Rated 5 out of 5 stars

Caroline made our shopping experience wonderful. She made us feel like family. She provided every option to us & gave perfect examples until we were satisfied. I’ll be referring friends and family as... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Living Room Furniture Store
  5. Mattress Store
  6. Outdoor Furniture Store

About Rooms To Go

Written by the company

At Rooms To Go, we make it easy to create a stylish, comfortable home with quality furniture at unbeatable prices. With 150+ showroom locations and a seamless online shopping experience, you’ll find everything you need to furnish your space your way.

Furnishing an entire room? Explore our beautifully curated living room, bedroom, and dining room sets, designed to take the guesswork out of decorating. Looking for just the right piece? We offer a wide selection of sofas, recliners, sectionals, beds, tables, and home décor to match your style.

Rooms To Go also features a stunning collection of outdoor patio furniture to transform your backyard into a stylish retreat. Plus, our kids’ and teens’ furniture selection includes fun, functional, and space-saving designs for growing families.

Need a great night's sleep? We carry top-name brand mattresses like Sealy, Serta, Beautyrest, and Tempur-Pedic, so you can find the perfect fit for your comfort and support needs.

Shopping with Rooms To Go is simple and stress-free, with flexible furniture financing options that make it easy to bring home what you love. Whether you shop in-store or online, our commitment to quality, value, and customer satisfaction ensures a seamless experience from selection to delivery.

Visit one of our showstopping furniture showrooms near you to see our items in person, or shop online at roomstogo.com for thousands of styles with convenient home delivery. Whether you're furnishing your first home, upgrading your space, or looking for that perfect accent piece, Rooms To Go has everything you need to make your home feel just right.

Shop with us today and discover why millions of customers trust Rooms To Go for stylish, affordable home furnishings!

Contact info

4.8

Excellent

TrustScore 5 out of 5

47K reviews

5-star
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Rated 5 out of 5 stars

Online checkout so easy!

I like that I could check out online once I measured my space and made sure this was the bedroom set I wanted. I did t have to go back in the store at all!

8 May 2026
Rated 5 out of 5 stars

Bruno was the best

Bruno was the best! I live in Ohio and he was completely at my service, questions answered, and suggested some things I needed to consider! Thank you, Bruno , from the shores of Avon Lake OH!

8 May 2026
Rated 5 out of 5 stars

A Smooth and Stylish Furniture Buying Experience

I recently purchased a living room set, dining room set, coffee table, end tables, and a bedroom set from Rooms To Go, and overall, the experience was very positive.

What made the experience great was how easy it was to browse the website, compare furniture options, and visualize how the pieces could work together in a home. As someone trying to furnish multiple rooms at once, I appreciated that the site made it simple to coordinate styles, colors, and room layouts without feeling overwhelmed.

Rooms To Go does a great job offering complete room solutions, which is extremely helpful when you are trying to create a polished, cohesive look. The selection was strong, the website was easy to navigate, and the buying process felt straightforward.

From an interior design perspective, I also appreciated that many of the furniture groupings made it easier to create a finished look rather than having to piece everything together separately. That is a real benefit for customers, furnishing a new space or refreshing several rooms at the same time.

Overall, I had a very good experience and would recommend Rooms To Go to anyone looking for convenient, stylish, and coordinated furniture options for their home.

8 May 2026
Rated 5 out of 5 stars

Good people make a difference.

Your reputation for a large selection of quality furniture at competitive prices was my reason to come in, but Jason Lambes, my sales associate sealed the deal! I found him knowledgeable, helpful, and friendly. In my opinion, he went above and beyond to satify a customer.

8 May 2026
Rated 5 out of 5 stars

Easy Process

Audrey was very helpful in showing options and answering questions. Checkout process was easy to use and understand.

8 May 2026
Rated 5 out of 5 stars

Elizabeth is Elite

Elizabeth was so helpful and sweet. She made the experience worth it! I’m so glad we found a great mattress and awesome team member to help us.

5 May 2026
Rated 3 out of 5 stars

No not happy

The person who attened me seemed to ne in a rush

8 May 2026
Rooms To Go logo

Reply from Rooms To Go

Hi Martha! We'd love to know more about you interactions at the store. Could you send details to TellUs@RoomsToGo.com?

Rated 3 out of 5 stars
Rooms To Go logo

Reply from Rooms To Go

Sounds like we have room for improvement! Could you send us details of your experience to TellUs@RoomsToGo.com?

Rated 5 out of 5 stars

Helpful

The person who was helping me on the live chat was able to text me so I was able to communicate with the same person throughout the experience at both home and work.

8 May 2026

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