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Rooms To Go Reviews 46,403

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 15,583 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness and extensive product knowledge, making the shopping process smooth and enjoyable. Many people highlight the positive user experience, noting the ease of ordering and the overall efficiency of the service. The quality of the products is also consistently well-received, contributing to a satisfying customer journey. While most customers found the online ordering process straightforward, some people encountered difficulties navigating the website or completing their purchases online. A few reviewers also mentioned issues with customer service, specifically regarding communication and the resolution of order-related problems.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness and knowledge.... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the seamless and easy process,... See more

Product

Reviewers mention positive feedback about product. Customers appreciate the wide selection of furniture and... See more

Order

Reviewers highlight positive aspects of order placement, with many finding the process easy and efficient,... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My sales associate Jordan took time to help me select the products that were best for me. He also walked through several options on the showroom floor to ensure I was happy with my purchase. Since I l... See more

Rated 5 out of 5 stars

Our customer service and user experience was the best, please ask for Michelle Jackson at the Colony Tx store location. She's extremely knowledgeable and professional. It was like shopping with our... See more

Rated 5 out of 5 stars

I found clear and precise information on the items I ordered. I also appreciate having professionals handle the assembly of the item, as this would be a problem for me to handle by myself. The onli... See more

Rated 5 out of 5 stars

Could not have made it easier!!! I really like how a sales associate can put items in an online cart so you aren't rushed to purchase. It's been a great experience and my sales associate was fantast... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Living Room Furniture Store
  5. Mattress Store
  6. Outdoor Furniture Store

About Rooms To Go

Written by the company

At Rooms To Go, we make it easy to create a stylish, comfortable home with quality furniture at unbeatable prices. With 150+ showroom locations and a seamless online shopping experience, you’ll find everything you need to furnish your space your way.

Furnishing an entire room? Explore our beautifully curated living room, bedroom, and dining room sets, designed to take the guesswork out of decorating. Looking for just the right piece? We offer a wide selection of sofas, recliners, sectionals, beds, tables, and home décor to match your style.

Rooms To Go also features a stunning collection of outdoor patio furniture to transform your backyard into a stylish retreat. Plus, our kids’ and teens’ furniture selection includes fun, functional, and space-saving designs for growing families.

Need a great night's sleep? We carry top-name brand mattresses like Sealy, Serta, Beautyrest, and Tempur-Pedic, so you can find the perfect fit for your comfort and support needs.

Shopping with Rooms To Go is simple and stress-free, with flexible furniture financing options that make it easy to bring home what you love. Whether you shop in-store or online, our commitment to quality, value, and customer satisfaction ensures a seamless experience from selection to delivery.

Visit one of our showstopping furniture showrooms near you to see our items in person, or shop online at roomstogo.com for thousands of styles with convenient home delivery. Whether you're furnishing your first home, upgrading your space, or looking for that perfect accent piece, Rooms To Go has everything you need to make your home feel just right.

Shop with us today and discover why millions of customers trust Rooms To Go for stylish, affordable home furnishings!

Contact info

4.8

Excellent

TrustScore 5 out of 5

46K reviews

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Rated 5 out of 5 stars

Online checkout so easy!

I like that I could check out online once I measured my space and made sure this was the bedroom set I wanted. I did t have to go back in the store at all!

8 May 2026
Rated 5 out of 5 stars

Bruno was the best

Bruno was the best! I live in Ohio and he was completely at my service, questions answered, and suggested some things I needed to consider! Thank you, Bruno , from the shores of Avon Lake OH!

8 May 2026
Rated 5 out of 5 stars

A Smooth and Stylish Furniture Buying Experience

I recently purchased a living room set, dining room set, coffee table, end tables, and a bedroom set from Rooms To Go, and overall, the experience was very positive.

What made the experience great was how easy it was to browse the website, compare furniture options, and visualize how the pieces could work together in a home. As someone trying to furnish multiple rooms at once, I appreciated that the site made it simple to coordinate styles, colors, and room layouts without feeling overwhelmed.

Rooms To Go does a great job offering complete room solutions, which is extremely helpful when you are trying to create a polished, cohesive look. The selection was strong, the website was easy to navigate, and the buying process felt straightforward.

From an interior design perspective, I also appreciated that many of the furniture groupings made it easier to create a finished look rather than having to piece everything together separately. That is a real benefit for customers, furnishing a new space or refreshing several rooms at the same time.

Overall, I had a very good experience and would recommend Rooms To Go to anyone looking for convenient, stylish, and coordinated furniture options for their home.

8 May 2026
Rated 5 out of 5 stars

Good people make a difference.

Your reputation for a large selection of quality furniture at competitive prices was my reason to come in, but Jason Lambes, my sales associate sealed the deal! I found him knowledgeable, helpful, and friendly. In my opinion, he went above and beyond to satify a customer.

8 May 2026

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