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Company details

  1. Asset Manager Service

Information provided by various external sources

Rookie In Town es una solución integral para el alojamiento de estudiantes universitarios y jóvenes profesionales.


Contact info

2.8

Average

TrustScore 3 out of 5

33 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

The worst company ever

The worst company ever. Simple as that. I hope for your physical and mental well-being that you will never have to deal with this company.

22 December 2024
Unprompted review
Rated 1 out of 5 stars

This company is incompetent

This company is incompetent. I was with them for 6 months, I was an international student and it took me over 4 months to get my deposit back when it should have been under 2 months. They were very slow to respond to messages and emails. He would never have given it back to me if I hadn't insisted and called the courts. To avoid really!!!!!

7 June 2023
Unprompted review
Rated 5 out of 5 stars

Comfortable and transparent

Apartment was in good condition. Everything required for comfortable living was available. Check-in and check-out were easy, and most importantly - transparent. Every visit of rent manager or house owner was discussed 1-2 days prior. Thank you!

7 April 2020
Unprompted review
Rookie In Town logo

Reply from Rookie In Town

Dear friend,
Thank you for your kind words. We are happy to know that you had a pleasant stay with us. We wish you the best in the future. You'll be always welcome in Madrid.
Stay safe. Kind regards.

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