Really good service. Ordered a roof window over Christmas from RW4Y's clearance section as it was just the size we needed for our project. Had a lovely email early in the NY from Claire in the custo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We bought two roller shutter electric blinds for existing Fakro roof windows. Very pleased with the smooth operation whether the window is open or closed. Also very helpful telephone support to resolv... See more
Company replied
My controller for my skylight window had been ruined by corroded batteries. I telephoned the company and ordered a new controller which arrived sooner than expected. For the life of me I was unable to... See more
Company replied
Blind was delivered on the date expected. Am very happy with the blind, it looks good (nice green colour) and is effective in blocking the heat. Everything listed in the fitting instructions leafle... See more
Company replied
Company details
Written by the company
We supply roof windows, skylights, loft ladders and many more!
Contact info
Hearthcote Road, DE11 9DW, Swadlincote, United Kingdom
- 01283 554 755
- digital@fakrogb.com
- roofwindows4you.co.uk
4.6
Excellent
616 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from RW4Y
Thanks for the great blind review John :)
Very helpful
Very helpful. Spoke to a real person who understood & managed to get me the perfect replacement.
26 September 2025
Reply from RW4Y
Hi Martin, thank you for the great review. We pride ourselves on our all-human customer service team!
The product was delivered and within…
The product was delivered and within the time quoted
24 September 2025
Reply from RW4Y
Thanks for the great review!
They corrected a mistake I made free of…
They corrected a mistake I made free of charge, excellent service
15 September 2025
Reply from RW4Y
Hi Richard, thank you for the great feedback. We're glad we could help you with your order.
What a great service
What a great service. I sent them a couple of pictures of the loft ladder that had broken and they had the part identified and over to me. Fitted perfectly. Thank you so much.
9 September 2025
Reply from RW4Y
Hi Douglas, thank you for the great review. Our sales team are experts at identifying the part you need, I'm glad they could help you :)
Lovely rooflights!
Lovely rooflights and although I wasn't aware they are manually opening this doesn't impact us too much. Our roofer seemed to be happy when installing them due to simplistic installation too.
19 May 2025
Reply from RW4Y
Hi Kyle, thank you for the great review. Glad your roofer was happy with the installation process too!
Reply from RW4Y
Hi Beverley, thank you for the fab review.
Reply from RW4Y
Thank you Paul for the great review.
Replacement easy clean / access-egress hinges for UPVC window sash
Very quick response to query including e-mail with explanatory notes and links to very helpful installation / fitting video clips.
4 August 2025
Reply from RW4Y
Thank you for the great review. We are glad we could help solve your issue.
The sales assistant was friendly and…
The sales assistant was friendly and provided the information I required. There was just a bit of a delay once I selected the part I needed, to receive the price and to place the order, otherwise no issues.
The part was received well packaged.
29 July 2025
Reply from RW4Y
Hi Gareth, thank you for the lovely review. We're glad our sales team was able to assist you with the part you needed.
The staff were very helpful.
10 July 2025
Reply from RW4Y
Hi Ann, thank you for leaving a lovely review.
Fakro window blinds
So easy to fit they look good at the fakro sky lights I hope these last as long as the old ones (23 years)
17 July 2025
Reply from RW4Y
Hi Arthur, thank you for taking the time to leave this great review. It's great to hear you're a returning customer, and your last windows lasted so long. If you ever need anything else, please don't hesitate to get in touch :)
Window handle
Everything went well with the window handle I ordered. Your staff made sure I got the right one and they replied to my e mails promptly too.
16 July 2025
Reply from RW4Y
Hi Robert, thank you for taking the time to leave this lovely review. We're glad the handle fits well!
Good quality product and support
We bought two roller shutter electric blinds for existing Fakro roof windows. Very pleased with the smooth operation whether the window is open or closed. Also very helpful telephone support to resolve questions from the fitters.
30 June 2025
Reply from RW4Y
Thank you Mark for the great review! Roller shutters are a great investment.
Great product and a great price
Great product and a great price and was delivered very quickly.
11 July 2025
Reply from RW4Y
Thank you Colin :)
excellent product at a fair price
excellent product at a fair price. Delivery was quick and within the time frame stated. Installation instructions, online videos and live technical support were helpful
27 June 2025
Reply from RW4Y
Hi Mark, thank you for the great review. We're glad you found all our information easily and that it was helpful.
Faultless Experience
The item I purchased was good quality and at a reasonable price. Excellent service all round. I would certainly recommend to friends and family.
6 July 2025
Reply from RW4Y
Thank you for the great review and recommendations :)
Extremely Satisfied Customer
Great service, easy to use website and kept informed on the progress of my order. The Fakro solar powered roller shutters I ordered are good quality and were very easy to fit, even for a relative DIY novice such as myself, using the simple to understand pictorial installation instructions. I am an extremely satisfied customer.
30 June 2025
Reply from RW4Y
Thanks Jeff, that is great to hear! Our roller shutters are a great investment.
Sub standard and very expensive.
The product came with visible damage, it did not fit my window either and it was very expensive.
30 June 2025
Reply from RW4Y
Hi Daniel, thank you for you feedback. We have looked into your comment and can see that you have no contacted our customer service team in regards to your damaged items.
Our items do pass through a busy parcel network, and very occasionally damages do occur.
That's why we have a policy in place where all damages are to be reported within 48 hours, and a replacement can be sent out.
Please can you forward images of the way the item arrived to you so we can look into this for you and arrange a replacement. Please send these to sales@fakrogb.com.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.