Roofing Megastore Reviews 

886
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 197 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the ordering process straightforward and the website helpful for planning projects. A significant number of people appreciated the good quality of the products received, often noting competitive pricing. Several reviewers also experienced timely delivery with good communication and helpful drivers, with items frequently arriving well-packaged and in perfect condition. However, some people were dissatisfied with delivery experiences, reporting delays, lack of communication, or unexpected arrival times. Others encountered issues with product quality, such as inaccurate cuts, damaged items upon arrival, or poor-quality components. Additionally, a few customers faced difficulties with returns, cancellations, or found customer service communication to be slow, and some orders arrived with missing or incorrect items.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, with some praising quick, efficient, and on-time... See more

Product

Customers consistently note ambiguous experiences with product quality and delivery. Many reviewers praise... See more

Order

Consumers find the ordering process to be ambiguous, with some reporting easy and straightforward... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers praising the good quality of... See more

Price

Clients share ambiguous opinions on price, with many reviewers finding prices competitive and reasonable for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great product , great value . Used cut to size service . Only negative was delivery took about 2 weeks . Initial estimate was 4 to 11 days but ended up being 14 , although this was over a bank holiday... See more

Rated 3 out of 5 stars

Ordering, delivery etc all great. The sheets where cut to specific sizes for me but accuracy of cuts varied up to 15mm which made it a little difficult to align. Also the plastic fixing caps / mushroo... See more

Rated 3 out of 5 stars

Had a notification of expected delivery on 09/07/2026. Not been contacted and still witing 12 days later, and they expect me to be here when it arrives or they say they can charge for failed delivery.... See more

Rated 3 out of 5 stars

ordered 3 dome roof windows- obscure, on the installation found that 2 windows were obscure and one was clear. I managed to convince the client for installing it anyway. Sent a message to RM with com... See more


Company details

  1. Home Improvement Store

Written by the company

Trusted by over 100,000 customers and awarded the Feefo Trusted Service Award, Roofing Megastore are the one of the UK's leading roofing merchants.


Contact info

3.5

Average

TrustScore 3.5 out of 5

886 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(886)

197 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good communication

Good communication, product and delivery was on time and everything present and in good order so no complaints here.

23 February 2026
Unprompted review
Rated 1 out of 5 stars

Worst company to order

Good price, just it... delivered whenever they decide, no invoice sent, 4 of 5 broken panels arrived, useless customer care, blamed me for damage upon opening. Should read feedbacks before ordered

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Website very useful for estimating materials needed. Items dispatched and delivered quickly. Good selection of roofing materials available and at reasonable prices. Good communication too

5 February 2026
Unprompted review
Rated 1 out of 5 stars

Not recommended at all, worst customer service

Unfortunately not the best customer service experience, item arrived broken, one of the corrugated sheet was cracked, due the weather in Scotland I wasn’t able to check it when arrived, so I checked after and find out the damage. I reported and now they said I have only two days to report which is a joke.
We have over 3 weeks of bad weather in Scotland.
Well won’t buy again from them.
This is easy to solve but companies makes hard to understand

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Good service and pricing

Clear and comprehensive website that allowed me to select the correct components in the right volume to complete the project. Price is competitive and delivery although delayed during the holiday season was efficient and items were well packaged and arrived in good condition. the instruction video also helped me (DIYer) to do a good job of the installation.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Professional service

Easy to use ordering platform, the communication was polite and accurate and the goods were delivered professionally and promptly. What more could you need?

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Very easy to use

Very easy to use . Easy to order . I had a few tips from the engineer. Updated my order so I knew when the delivery was due and the product was great

20 October 2025
Unprompted review
Rated 3 out of 5 stars

Price point good but….

Price point good. Quality of item good. Delivery times unacceptable…. Nearly 2 months from order to delivery. Unfortunately can’t use again.

8 January 2026
Unprompted review
Rated 1 out of 5 stars

Poor courier service

Items were delivered separately and plastic roofing arrived damaged TWICE. Instead of using a safer carrier they refused to complete my order and partially refunded me. Although my issues were caused by their regular courier they should have done more to complete my order, by using a more competent courier to resend my outstanding item, instead of making me source my missing item from another supplier. Will definitely not be using this company again. I chose not to leave a bad review originally but they have re-prompted me to give a review some 2 month afterwards

28 November 2025
Unprompted review

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